[[HIGHLIGHT]]I had an appointment for notary at 2:00 p.m. somehow something went haywire and they didn't have it in their system, but their manager and Chris was able to squeeze me in real quick.[[ENDHIGHLIGHT]] I'm also notary myself. It was very impressed with Chris and his professionalism! Thanks so much! read more

This place SUCKS! [[HIGHLIGHT]]Had a simple question about making a lease payment and these clowns over complicated it to the point of being rude, condescending and useless.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Branch manager was talking to a female employee and was acting like I was inconveniencing them by asking basic questions about wire transfers and cashiers checks[[ENDHIGHLIGHT]]. Useless and Pathetic!! read more

[[HIGHLIGHT]]Manager is an idiot.[[ENDHIGHLIGHT]] Teller was helpful cashing some bonds but manager stepped in and made a big deal out of how long it would take. He didn't have the staff. [[HIGHLIGHT]]Our teller was great and calm and did her business, but the manager was rude and turned us away.[[ENDHIGHLIGHT]] read more

I'll give a two and a half to three star review on this Wells Fargo branch Bank they want to point the finger at someone except themselves then I find out that it was Wells Fargo all along blocking my card pretty displeased with wells Fargo read more

[[HIGHLIGHT]]Ahmad helped me establish some business services.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was personal and helpful.[[ENDHIGHLIGHT]] I appreciate the products that Wells Fargo offers. It's the service not just the price. I highly recommend Wells Fargo and Ahmad. read more

[[HIGHLIGHT]]Ari, branch manager was super helpful, excellent customer service![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Chris also helped us and was great.[[ENDHIGHLIGHT]] read more

The ATMs here are very rarely allowing me to deposit cash. Both of them usually do not work. One of them sometimes allows me to. [[HIGHLIGHT]]When I have gone into the bank the people are very friendly[[ENDHIGHLIGHT]], but I have never encountered a bank with ATMs that fail so frequently read more

I wonder how long there will be banks with actual human tellers? There's so much you can do online now or at an ATM. Will banks be a dying breed like independent bookstores and the ice cream man? In this scenario we needed some $50 bills to give as presents to nieces and nephews. And you can't get $50's out of the ATM (yet?) So off to the bank we go. No line, no waiting and friendly service. Although there was a plexiglass divider (or maybe bullet proof glass?) it doesn't seem as weird anymore since there is literally plexi everywhere these days. Thank you Covid for putting up barriers! We were in and out in minutes. Seemed a little nostalgic to physically go in a bank, read more

I've banked here for a long time. Eventually, everything usually get resolved, and there's tons of modern features.... However, Wells Fargo has automated self into oblivion in the digital age. You can hardly get in there on the weekend anymore, they now close at 12 on Saturday or aren't even open at all with no warnings or informing their customers that the hours will be changing. Things are constantly being done to make it harder for you to move your money around, to make it what you're being watched more, to make it where they ask you what you're even gonna spend your money on when you're withdrawing it from your account. That is none of your God. Dang business. I'm not coming to you for investment advice. I'm coming to you to just get my money out of my account, and I would appreciate if you would respect my privacy and not ask me what I'm going to do with this thousand dollars that I just pulled out. I don't know, probably pay for one week of rent in California!! What a joke. Now, I'm not disrespecting the bankers, and the tellers that are inside. Usually they are doing their best with what they have and they are the ones that can help you resolve things. My issue is that as the years go on, it is harder and harder to talk to a teller or a banker. They want you at a ATM or they want you doing it on your phone. But then it goes wrong, and when it goes wrong on your phone, there's nobody that you can call because all the phone lines leave you on hold forever or you're talking to some stupid robot that can't answer any of your questions and can't refer you to the correct phone either. This is why I think Wells Fargo is In awful business. They have all the resources and they have all of the technology to run an excellent business but they refuse to hire enough actual humans and make them accessible in order to really truly have good customer service. Just take $1 million dollars off your crazy profits and hire a few more people so that we can have people on the phone that we could talk to to resolve things because this is ridiculous. Rob robots can cannot solve all of our problems, and on top of that, they end up creating more problems that then become monotonous for actual people to unravel at the end of the day. Learn Wells Fargo. I hope that somebody reads this, and realizes that your company will become screwed if you keep doing this, all the companies that are going to full automation are companies that I will not be dealing with in the future. Make your bankers and tellers accessible to me, or I will switch banks! I'm looking right now for a bank that offers more human services. Right now, they are hard to find. So I will be with Wells Fargo for a little while longer. But unless they make their tellers and bankers more accessible to me... I can't even call and make an appointment... then I'm going to find a different Bank because this is just ridiculous. It's run by a bunch of children at the top. It's all about just making money and buying land in other countries to exploit them for natural resources and that's what all of our deposits go towards. So stop acting like you're doing anything Good. Wells Fargo, get your act together, and start respecting the world and your customers, or we are all going to turn against you! read more

Just wanted to say thank you to Aryan the brach manager for helping me with my account issues He was both sincere and helpful in resolving my issue Ask for him if you want to experience what true customer service is at a bank Thank again! read more

Made an appointment to open an account for my daughter, walked into the branch and stood waiting for 10 min before anyone even looked up. 3 bankers were seated, 1 was with a customer but the other two didn't even acknowledge us. Two tellers were on their cell phones while we stood there. Finally talked to a manager but the guy with the customers was the only one who could help us so we waited another 20 minutes before we were helped. Why bother with appointments if you can't keep them? Maybe it's time to take our money elsewhere. read more

This review is specifically about a Banker at the branch over at El Camino Real Branch. Just wanted to say yesterday I gad a horrible experience with a man that works there and happens to answer the phone , he discriminated me and disrespected me in a way that I had to go home from work for been so upset. But today , they made me an appointment with a banker there named Tom Choi and he was the most incredible person to help me he was kind, respectful, professional, and very knowledgeable of my situation! If you need any services or help from that Bank please ask for him!! He took care of the problem and made feel very important. Thank you again Tom Choi!!! read more

Christian always helps me with my wire transfers to Europe. He always does a perfect job and is very helpful. Thank you Christian and Wells Fargo! read more

Went in a waited forever to be helped with my account and literally sat there while three employees just sat and talked lol so then I left and called to see if my problem could be solved over the phone and this guy Diego was so rude over the phone. Teach your employees decent phone etiquette read more

Walked in with $20 to buy quarters and was stopped and asked if I were an account holder. When I replied no but just wanted change the llittle concierge said I think you hafta be one lemme check. While the teller who was waiting on the woman who usurped my place in line during this exchange smiled at me apoligetically line monitor ran off to check. I left read more

Went there to deposit some cash I had to use to pay bills. Assistant manager pulled me aside and said I was being charged some fees on my account and offered to remove them. I said great. What a scam! Even though it was obvious I didn't have much money (he was looking RIGHT AT my bank statement) and I told him I was going through financial difficulties I kept getting pressured to open up a new account and deposit $100 I didn't have to spend in it. Then, he wanted me to use a credit card to spend in it, and had the nerve to ask me about my safety net. He kept interrogating me on different ways for me to open money on a stupid new account that I eventually had to leave in tears. And this was from the assistant manager! I would never go to this branch again, if you expect that kind of treatment from the management then you know the employees are pressured to pull this crap even more, and this is coming from someone who has worked retail. read more

I have always had a experience at this Wells Fargo. Most of the time I only use the ATM, but I have gone inside some of my visits as well. Pretty quick in and out and convenient location. There is not a ton of parking, but they do have a private parking lot that you can access from el camino real. You exit the parking lot from the back. read more

I utilize this bank for not only my personal account but also my business. The tellers are very polite incredibly pleasent and make the medial task of doing a bank run enjoyable. All of my interactions with them have been professional and that is something I greatly appreciate. read more

Jackie Holloway is an amazing banker always helpful and always friendly Thanks for all your help as always putting the consumer first

They literally stole from me. It's hilarious how these guys get away with transferring money between my checking and savings accounts until the checking is low enough to incur a $35 service charge, yet the money is now in savings bc they transferred it!! If that isn't a scam, then I'll never know the definition of one. Additionally, somehow I went to open 1 account, but ended up having 4 opened.... read more

I went with my 15 year old son to open a bank account for both of us. I got in line to ask a teller if there was a banker that could help me, she said there was only 2 and they were both helping other customers. She just said if I wanted to come back tomorrow.I told her I'd prefer to wait since I had time. I took a seat and after like 5 min one of the bankers was free.He never went to ask us if we needed help or even looked our way. I'm not sure if it was a manager lady that went over to him asked him something and they both left to the back. At this point the other banker got up to get some papers he had printed. I was sure on his way back he was going to at least acknowledge me or tell me about how much longer I would have to wait. But I was wrong, he did ask another lady if she needed help because she was sitting in the other chair, but she was just waiting for her husband that was in line. I don't know if because I'm Hispanic they thought I didn't speak English or something. I just felt discriminated and I told my son that we should leave, I know by the look in his eyes that he felt the same way. read more

You'd think with a nationwide bank, your money would be safe - think again. I've been a customer of Wells Fargo since they say I started cashing checks. I defaulted to open my business account here. I opened the account and started getting letters in the mail saying my paper work was incomplete. I'd call and they'd send me to the branch and the of the 3 times, someone told me the last guy did it incorrectly and had me sign a new form and said it wouldn't be an issue. Business really started taking off. I had checks coming in and checks written out. I moved my office cross country and needed access to funds - the day after I landed, on a Monday, I got notice from my financial app (mint) that my balance was 0. Wells Fargo didn't even notify me that they closed my account for a customer over 15 years. Since I needed immediate funds for security deposits and a vehicle and my active subcontractors. This put me in a huge bind in my new business. I've spent countless hours trying to get access to those funds (a check was sent in 5-7 business days), working with my accountant on how to not have this ruin my business, very embarrassing calls to employees and subcontractors that the checks I wrote would not clear, some new relationships who thought I was not good for the funds. Time and relationships are so valuable in a new business. All I got was "I have a small business on the side and I can see how it could be inconvenient and I'll talk to the bankers". I filed a (formal?) complaint with the customer service line and they just said they'd make sure to let the branch know. Wells Fargo put these both at risk and that is completely unacceptable and very disappointing. After talking to other small business owners, they've had similar headaches with Wells Fargo. I'm taking my business account and personal accounts elsewhere where I can count on my money being 100% safe and reliable. read more

All the workers are so friendly and they got straight to what I came for and solved my banking problem!

Went in recently to organize an international transfer and was help by a young man who was patient and thorough!!

I have to say.. my latest trip in there was a million times better. I saw the guy who was a total dick for no reason and just ignored him.. while the rest of the management staff really helped me read more

Unprofessional staff, rude, lying managers, who would do anything just to meet their sales goals. I got tired of dealing with these shady people. Opening accounts that are not needed ! Getting hit with fees that I was not aware of, telling me it's a "free" account just to get me to open an account when I didn't need it and now I have to deal with the head ache of fees and closing, and much much more. Bunch of liars. Taking my business elsewhere. Save your time and don't go here. Horrible customer service! read more

This branch is the best. I moved here two years ago and have always had great service. Once or twice I have had some serious problem that needed to be taken care of and they have been extra helpful and understanding, even when I was frustrated with the situation. read more