Been banking at US bank since it opened inside Albertsons. Very nice and professional staff. Victor one of the tellers and their manager are the Best! I was afraid that my new ATM and credit cards will get stollen so they arranged for them to be delivered at the branch and they called me to pick it up when it arrived. I think that's very nice! read more

This branch is absolutely amazing! The banker who helped me went above and beyond. I don't know why there are so many negative reviews for this place. The security always greets you when you come inside. Even holds the door open when you exit. And the teller was nothing far from extraordinary . I had fraud on my card and needed to get a temporary and order a new one. The teller who helped me was a gentleman and he was amazing! Promote him!!! I recommend this bank to anyone who loves nice people! Thank you US Bank read more

This is the worst bank ever. Maybe the manager guy do not know how to manage the place and have no customer service skill. I won't come back here again. read more

Alejandra Ralph Daisy Matthew and Christina are very nice and attentive. What else does Yelp want me to write about? The decoration is like any other US Bank. There is no restroom for customers. Parking is limited on the front. Sometimes you have to park on the rear and walk over. What the heck does this review need. It keeps telling me that it is shorter than normal . wth read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Stanton, California

This is the worse atm ever!!!! I tried to withdraw money from my atm and when it was time to dispense my money the machine out of nowhere goes out of service. It did not spit out my money !!!! After that it turns back on and starts to work as if nothing happened!! I feel like I got robbed!!!!! Horrible read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Stanton, California

This is the worst bank ever Opened up a business account and they never orders my business debit cards .Jordan the manager has very poor customer service . I'm going to take my business else where Do not come to this location read more

If I could leave 0 stars, I would. Stephanie Hernandez, who's title is CLIENT RELATIONSHIP CONSULTANT - is a joke. What client relationship when you cannot even provide any type of customer service? She was rude and condescending to my elder parents - who were trying to get a check endorsed and cashed. They came in earlier in the day and was not able to due to a US bank ERROR. We got that situated (US Bank employee who made the mistake even apologized) and was told we could go back to the branch to get it cashed. I get the bank was closing at 5p and my parents came in at 4:45p, however, they should've been helped since there was still 15 mins until closing. Stephanie did not even bother to pull up the account to check the notes (where she would see the error was on the bank's part) and basically said she refuses to help and to come back in the morning. This woman needs to be fired or written up, customer service is NOT her thing. AND NOONE EVER ANSWERS THE PHONES AT THIS BRANCH DURING BUSINESS HOURS! read more

Everything about this bank is a fake and horrible. Sweet talk and unfulfilled promises is what you will get with US Bank.

This location is now really the only Convenient location for me. They had other locations area the area but closed down. Honestly I feel like us bank will be bought out from another company soon or will evenly close it doors. Dot. See many clients coming in. Most US banks locations are very outdated and many locations shutting down. Which mean less ATM conscientious locations around. I only bank with them because my business account is here. I personally bank with chase and love how many convenient locations they have. After writing this I'm considering I should just transfer my business over to chase. read more

Stopped by last week (Wednesday), the bank teller was nice. Stopped by today (Tuesday), a different teller and she was the exact opposite. Not worth going back to this branch. read more

I had deposited a large check on Thursday, January 24th to this Stanton branch and was told by the teller, Megan G., that the check will be placed on a hold until February 2nd and that if I needed it sooner than the 2nd, I could come back to the branch and they would do what they can to release the funds. I called the Stanton branch yesterday on the 30th around 3 PM and Jason or Jordan (can't remember his name but it starts with a J) says that he will do what he can and call me back before the end of the day with the results. The end of the day comes, NOTHING. Ok fine...people forget things and they are busy so I give him the benefit of doubt since I'm an understanding and patient person. Fast forward to today - the 31st of January - I walk into the Stanton branch and this Hispanic guy wearing glasses is sipping his coffee at his desk and did not even greet me as I walk towards him. From the get-go he appeared disinterested in helping me. Whatever. I tell him I'm here to seek help in getting the hold on my deposited check released and to summarize the interaction, he pretty much told me he is unable to do anything to help me. He didn't even make an EFFORT. At this point, I'm flabbergasted and pissed because on the day that I deposited the check, Megan G. said that they would be able to help me should I require the funds sooner. He gave me some B.S. reasons as to why he couldn't help me. He even states that he isn't even able to get a copy of the check either (keep reading...you will soon find out that he's a liar). So I got up and left as he was just wasting my time with his excuses. He didn't even TRY to help...that's the part that bothers me the most. Lazy queens that don't do their job but will still take a paycheck. Anyways, I left the Stanton branch and came to the branch on Valley View and Chapman where I usually bank instead because I have always had a pleasant experience at this location. Lindy (I hope I spelled her name right; I think she's the Assistant Manager) walked up to me right away as soon as I walked in and asked if I needed some help. See...the start of the experience at this location is much better than Stanton's. I explain to her the situation and she immediately goes into research and she PRINTED OUT THE CHECK I deposited. That queen from the Stanton branch said he wasn't able to do it and the Stanton branch is where I deposited the check. Lindy pulled up a copy of the check and made some phone calls and she was able to verify that the check had cleared since the day it was deposited on January 24th! That hold was placed on my account for over 5 days and the funds were already released. Anyways...it's banking protocols...I get it. So in a nutshell, the queen wearing the glasses pretty much lied to me that he couldn't get a copy of the check that was deposited. If another banker from a different branch is able to get a copy of the deposited check, there is no reason the branch to which the check was deposited would not be able to get a copy. LIES LIES LIES. Horrible customer service and a horrible representation of US Bank. The two branches I bank at usually are the reason why I stay with US Bank. Homeboy with the glasses and sassiness should go back to Banking 101 and relearn customer service skills. read more

I freaking love this location. Easy and quick. Security is always patrolling never any lines. Love this place my go-to location!!

friendly, fast, and accurate. I'm not a business owner so I don't know about how they treat those customers, but, so far they do a great job! read more

This review is written mainly for the Branch Assistant Manager Kevin Alexander! After two great visits to branch with Kevin's assistance & care, I felt that this long overdue review had to been written. Also writing since I feel it's unfair that the branch had received such low star reviews despite their satisfactory service ! Both times I have gone to the branch, employees had been polite and especially Alexander had been very welcoming and made sure I was comfortable while he was performing my requests (whether it was to open a temporary card, open a savings account or to withdraw money)! Truly professional and such a great conversationalist (truly makes customers like myself feel urged to share our stories! ) Always caring and always smiling! Plus very enthusiastic and professional when receiving requests/ asked questions. Much recommending Alexander for his professional, friendly & QUICK service read more

i came 15 minutes before they close and the teller has a bad attitude telling me he can't wire cause it's too late. i told him it's a domestic wire and i came several times to wire like this and he asks someone and they said it's ok to do it. The idiot teller had a crappy face making me stand there for like 10 minutes while he was staring at the monitor.. i just told him to forget it cause of his lazy attitude... his attire was a dirty short sleeve polo shirt.. kept touching his beard with his dirty hands.. what a turn off.. i recommend he go back working at TACO BELL or something instead of ruining US BANK image. poor shareholders read more

DO NOT EVER COME HERE! THIS IS THE WORST BRANCH IN THE AREA! The day I came to make a deposit and setup online banking, the branch only had 1 manager and 1 lead teller with no customer inside. The manager would sit and text on her phone, while her lead teller would not even bother to give me a smile and a direct eyes contact. 3 problems on that day and 1 for today as I am typing up this review: NO HOLD NOTICE was provided for my deposit (only found out when I tried to withdraw money the next day) NO TEMP ATM CARD (understandable) and NO COURTESY to say "sir I apologize but we are out of temp card today". Instead, the manager said lies "sir, we don't give out temp card. You need to wait for it in the mail. If you want to, I can also rush the card for you". NO BANKER AVAILABLE when I needed help with enrolling into online banking to setup my direct deposit. The teller was on lunch. Manager was busy with her cell phone. Lead teller was busy day-dreaming. They asked me to make an appointment with the teller although they could just pick up the phone and call Online support for the new customer! And as I was typing this, they charged me $25 fee for rushing the card! WOW. If you would have disclosed to me about the fee at the moment, I wouldn't have to write about you right now. And as I was typing this review, I was also on the phone with the phone rep regarding the fee. "I am sorry sir, if the branch charged you the fee, then you would have to go back to the branch. I cannot tell you that this was the bank's fault, since they did send you the card..." ok US BANK, what about the fee???? I am not stupid enough to select the rush option if I would have to pay 25 bucks for it! Long story short, if I come back to the branch, I will have to see the same manager. Would I want to waste time to talk to someone without common sense? (Who knows, if I am still upset, I will see you tomorrow Lady!) No wonder why your branch is death. Management is so important. Are you in the right position? read more

Cool bank but lines get long because the ATM outside never works. Today, it's not accepting deposits. The employees are all really cool and the. Bank is clean. read more

Osiris was so friendly, fast and patience when it came to helping me out! I came in for several reasons (deposit, withdraw, questions about cc) and he was super informative and took his time with me even though the branch was pretty busy!! Keep up with the great customer service! Ill be coming back! read more

Worst bank ever have had nothing but problems with this company since the day I opened my account!!!! I will never refer this company to anyone and I will be closing my account ASAP!!! read more

Lenny the manager is a nightmare to deal with. I'm not even sure how he still works there to be honest. His attitude is extremely rude and he is very unprofessional. Lenny treated me like trash. Please stay away from this bank. I had an issue he didn't care. His poor customer service skills and aggressive voice forced me to discontinue using US bank as my financial institution Better to switch banks and get treated right. look at the stars/reviews at this bank, this should say it all = @ 2 1/2 stars??? be proud lenny, be proud! This is a direct reflection on you! read more

Grace helped me get a student account. Extremely friendly and informative. This bank is my go to

Poor customer service. Alexandra was so disrespectful. Totally lack of competence. I will never come back to this branch.

Zero stars. I have never been treated so poorly. The amount of disrespect and complete lack of competence Grace showed while I was attempting to open a business account was appalling. I have never seen such horrible bankers in my life. They wasted an hour of my time, and after intense scrutiny she told me with her condescending voice that they rarely ever open accounts for businesses in my specific industry. Information that should of been told upfront. Do not go here under any circumstances read more

Went in there with a bunch of change, and the teller girl gave me total attitude lol. Listen, I used to work at a bank and ya it blows to have to count change but it's your job! At least she gave me my roll of quarters before she counted lol read more

Horrible service... made me wait 30 minutes and the banker goes to lunch before helping me with a mistake they did on my previous visit so I had to wait longer... read more