I'm never had a good experience with any banks because I always feel like I was just a number and…read morealways wanting to push me out quick without answering any of my concerns. Chase Krietemeyer was the opposite on what I was expecting when I set up a business account with you guys. Chase took the time to answered all my concerns and well explained to me about everything. So helpful that I even set up a checking account and I am dropping Bank of America. If I could give this guy 100 I would. Thank you Chase again. You are amazing at your work.

I have been doing business here for thirteen years. There have been a few minor snafus but they…read morewere handled with grace and personal concern for my well-being and with true fairness. I am always greeted warmly and now some of the tellers know it's me before I send in my deposit slip. I normally do drive through and rarely have to come inside. I am handicapped so a trip inside takes a lot more of my time and energy. I love banking here and recommend it highly.

No one answers the phone - and yes they are supposed to be open. Had an appointment set up for a…read morephone conference but they did not follow up.

Love working with Caitlin Kreienkamp at the PNC Bank location on Mid Rivers Mall Drive close to…read more94/364, she is someone I know, like and trust. She enjoys her customers and works hard to make sure their banking experience is the best. If you are a small business looking for a new bank call Caitlin.

I was looking for a bank where I could get my two teenagers, 16 and 17, a student account. I had…read moreseen a billboard for BOM and thought they might be helpful and friendly compared to the big banks. I was wrong. I walked up to a teller who seemed unfriendly and confused. I was told that I needed to bring in a social security card for each of them instead of a driver's license. I have no problem with that, but it was the dull and unfriendly demeanor of the teller and desk staff that was disappointing. Very unmotivated. As we walked out the door, my daughter said to me, "Wow! Not toooo friendly there. I wouldn't want an account there." My son agreed. Imagine how they are with people who already have an account established. This is why I have banked with Discover for over 10 years. We went down the road to Regions to experience better service.

The staff of Old Monroe Wentzville are friendly, knowledgeable, efficient and customer oriented…read more AFter moving to Wentzville a year ago, it did not take us long to decide that Old Monroe was the right bank for us. Solid rates for CD's, available ATM, business-like demeanor yet friendly staff. Convenient to I-64/40/61 so very handy to stop in on the way out of town or the way back into town. Since I am not very computer literate, I really appreciate their easy to navigate on-line services.

Horrible bank. Horrible customer service. Won't recommend.Always best to find another awesome bank…read morewith staff who give good experiences for their customers. I live close by so i thought it was good convenience. However, i was VERY VERY wrong, they treat you like something is wrong with you without even indicating any evidence of their discomfort. Open a bank account here at your own risk! That's all I'm going to say.

Excellent customer service. Joe, Dwight, Kelsey, Christy, Kim, everyone there that I've worked…read morewith goes above and beyond to make sure you have what you need when you need it. Very informative, helpful, and always polite.