We are very dissatisfied with their customer service. Specifically, we have been trying to reduce…read moreour mortgage for months to no avail. They cashed our rather large check on 19 October 2020 and have yet to reduce our mortgage payment. In summary, avoid this company when seeking mortgage. - SP in St. Louis

First State Bank Mortgage found me the lowest rate, worked hard to make the loan process smooth,…read moreand helped us close the loan flawlessly on time.

I was looking for a bank where I could get my two teenagers, 16 and 17, a student account. I had…read moreseen a billboard for BOM and thought they might be helpful and friendly compared to the big banks. I was wrong. I walked up to a teller who seemed unfriendly and confused. I was told that I needed to bring in a social security card for each of them instead of a driver's license. I have no problem with that, but it was the dull and unfriendly demeanor of the teller and desk staff that was disappointing. Very unmotivated. As we walked out the door, my daughter said to me, "Wow! Not toooo friendly there. I wouldn't want an account there." My son agreed. Imagine how they are with people who already have an account established. This is why I have banked with Discover for over 10 years. We went down the road to Regions to experience better service.

The staff of Old Monroe Wentzville are friendly, knowledgeable, efficient and customer oriented…read more AFter moving to Wentzville a year ago, it did not take us long to decide that Old Monroe was the right bank for us. Solid rates for CD's, available ATM, business-like demeanor yet friendly staff. Convenient to I-64/40/61 so very handy to stop in on the way out of town or the way back into town. Since I am not very computer literate, I really appreciate their easy to navigate on-line services.

We've been clients of Retire Once for over two years now. We are now in our retirement years and…read morethey have been a huge help in getting our planning and finances set up for this next stage in our lives. We worked with Vincent and can't say enough about how much he's helped us to move forward after leaving the workforce. I highly recommend this company.

The Bank of Old Monroe in OFallon is the absolute best bank we have ever dealt with. We needed…read moresome changes to our account. Tracy was amazing. Tracy understood what we were trying to accomplish. We are seniors and not tech savvy like younger generations. Tracy was kind, considerate, and really went out of her way. Other staff members also communicated with us to make us feel comfortable while Tracy arranged the new accounts. Thank you Tracy, Jennifer and the entire staff. In this high tech world, Bank of Old Monroe still understands customer service, and a true smile.

great knowledgeable and superb service…read more Have had them work on company's 1120 for about ten years now; prior to that worked with Shelby the original owner mom

The Old Tax House is a staple in an O'Fallon. Not only are they a well-respected business, but they…read moreare also a very philanthropic, community-oriented company. They support a variety of charities including ours, The Great Rivers Crisis Intervention Team Council serving St. Charles, Lincoln and Warren Counties. Thanks for all you do!

BEST tax service around! Previously my husband and I used H&R Block but after 2 years of horrible…read moretax advisors and over $500 spent on tax filing we said enough was enough. After some research and calling around several places in St Charles CO. I called Affordable Accounting and Tax and I'm so happy I did! We scheduled an appointment and we had amazing customer service through and through! Jane was personable, knowledge, professional and kind. Tax service was efficient and reasonably priced, we saved time and money (plus frustration!!) compared to H&R Block!! I would and have recommended this tax service to friends and family!

I will never use this company again. I filed my federal and state taxes with them. Several months…read morelater, I received a bill stating I had not paid for their tax preparation services. I contacted the office with payment confirmation information. Less than a week later, I received another bill, of which I had to again call with confirmation. That is not so horrible - I understand mix ups can happen. However, I received a bill from Missouri saying I did not pay my taxes. After staying on the phone for an hour, it turned out my taxes were filed under the incorrect SS#. I ended up correcting everything with the state myself. Unfortunately, the federal government is a bit more challenging. In January of this year, I received a letter from the Feds stating I never filed my taxes (I owed $3900, so this was very alarming). To make a long story short, my federal taxes were also filed under the wrong SS#. I called Affordable Taxes to tell them about the letter and that I looked at my records and saw an incorrect SS#. I spoke directly with Jane and she claimed that her office caught the mistake before it went. She became very irritated with me when I asked for details - even if I was upset (I really wasn't, but I did ask a lot of questions), I have every right to make sure I have everything I need. She was terribly rude, and after more research on my part, it turns out she did in fact file my returns incorrectly. Finally, I went into the office to get the corrected documents. When comparing my document (originally given a year prior), I saw certain papers not included. When I asked for them, she became upset stating the extras were not required. I asked for them anyway, and she became even more upset by slamming papers and yelling about my bad attitude - both now and when I called in. Clearly, I wasn't happy, but I was in business mode and simply wanted information. She actually kicked me out of her office and told me I could not review the documents to make sure they were correct. I am shocked and completely dismayed by her mistakes and lack of professionalism. I have never in my life been treated with such utter disrespect. I work in the customer service industry and have a deep understanding of how to speak to people, as well as how customers should be treated. Again, had I been treated with any modicum or respect, I likely would have given them another chance. Please take this review to heart and avoid Affordable Taxes and Accounting at all cost (and, it will cost you!).

If you're looking for a CPA who is not only incredibly knowledgeable but also genuinely cares about…read moreyour financial well-being, look no further! I had an amazing experience working with this firm. From the very first consultation, they were friendly, patient, and extremely thorough in answering all my questions--no matter how big or small. They took the time to review my situation in detail and found deductions and opportunities I never would have spotted on my own. What really impressed me was their clear communication and the way they broke down complex tax topics into easy-to-understand terms. I never felt rushed, and they always made sure I understood every step of the process. Turnaround time was fast, pricing was fair, and the level of professionalism was outstanding. It's rare these days to find someone who delivers both top-tier expertise and exceptional customer service, but they absolutely do. Whether you're a small business owner, an independent contractor, or just someone who wants their taxes done right, I cannot recommend this CPA highly enough. Five stars all the way!

Unethical, rude, disrespectful, insulting, and unprofessional CPA. Has treated me and others with…read moreutmost disrespect and incompetency. Wasn't transparent about pricing and charged much more than quoted. I told her we would be parting ways after tax season, as my S-corp return and personal have not even been started on yet (S-corp due March 15, they filed extension March 14 but didn't give me any updates, today is April 5) about which I was not notified, and she had the gall to fire me as a client 10 days before individual taxes are due because I set boundaries with her. Her emails included insults and personal attacks, and her office did not return everything to me that I sent them. Cites reason for the incompetence is that an accountant left her firm. Perhaps if she weren't so ugly to clients and employees, people would stay. Here are some comments she made to me just today via email (not counting previous encounters): When I asked why they didn't call about discovering my returns haven't been worked on: "I am not curt. I am still confident, and that's why we are working our tails away instead of crying over it on the phone." "Can you please stop panicking for no reason?" When I questioned the hike in pricing and lack of transparency about it (important to note I told her when I hired her that I am new to being a business owner and need some guidance, which she agreed to provide): "I am also certain you realize it took time to answer all your questions in person or over the phone. I understand that you came with very little knowledge of how the S-corps work, but it is not my place to educate for free." This is just a sampling, and there were were pleasant interactions as well. However, there is an overall air of superiority in her communications. Mila seems unable to take accountability for her choices, and deflects them onto her clients when there are negative consequences. For example, I am aware of a former client who fired her as a CPA due to her behavior. When I brought this to her attention, she advised that she fired the client, who is no longer welcome back. I'm aware of more another individual who plans to fire her because of their experiences with how rude she is. She may be good at math, but she is terrible with people.

Janet Vinciguerra and her State Farm team are the best! Janet is knowledgeable, caring, and always…read moregoes the extra mile to make sure you understand your options and feel confident about your coverage. She doesn't treat you like "just another policy"--she treats you like family. Anytime I've had a question or needed help, her office has been quick to respond and incredibly supportive. If you're looking for an agent who truly cares and makes insurance stress-free, Janet is the one to call!