Incredible service and efficiency. The front staff is always available and ready to serve or direct…read moreyou to another. The video service is easy to navigate; the staff is friendly and efficient, personable. I always enjoy doing business with my Credit Union -- Vantage.

Credit union has lost paperwork, it ended up costing me 200. Now recently they stopped my…read morerecurring payment for no reason, costing me a late charge

I was looking for a bank where I could get my two teenagers, 16 and 17, a student account. I had…read moreseen a billboard for BOM and thought they might be helpful and friendly compared to the big banks. I was wrong. I walked up to a teller who seemed unfriendly and confused. I was told that I needed to bring in a social security card for each of them instead of a driver's license. I have no problem with that, but it was the dull and unfriendly demeanor of the teller and desk staff that was disappointing. Very unmotivated. As we walked out the door, my daughter said to me, "Wow! Not toooo friendly there. I wouldn't want an account there." My son agreed. Imagine how they are with people who already have an account established. This is why I have banked with Discover for over 10 years. We went down the road to Regions to experience better service.

The staff of Old Monroe Wentzville are friendly, knowledgeable, efficient and customer oriented…read more AFter moving to Wentzville a year ago, it did not take us long to decide that Old Monroe was the right bank for us. Solid rates for CD's, available ATM, business-like demeanor yet friendly staff. Convenient to I-64/40/61 so very handy to stop in on the way out of town or the way back into town. Since I am not very computer literate, I really appreciate their easy to navigate on-line services.

I thought by moving banks I would have a better experience but they close at 4, hard to believe…read morethat this large of a bank cannot offer better hours. I work till 4 in St. Louis so how would I ever be able to use this bank for any deposits. My ATM card pin they sent me is invalid so I cannot make a deposit at an ATM.

They are always friendly but the lines in the drive through are terrible! Sometimes I wait for…read moreover 15 minutes when there is 1 car in front of me. Most times if there are 2 cars I just walk in and I'm taking care of before the cars in the drive through get waited on. If they can improve the drive through window I would rate them higher, but they can't seem to get this right.

I'm never had a good experience with any banks because I always feel like I was just a number and…read morealways wanting to push me out quick without answering any of my concerns. Chase Krietemeyer was the opposite on what I was expecting when I set up a business account with you guys. Chase took the time to answered all my concerns and well explained to me about everything. So helpful that I even set up a checking account and I am dropping Bank of America. If I could give this guy 100 I would. Thank you Chase again. You are amazing at your work.

I have been doing business here for thirteen years. There have been a few minor snafus but they…read morewere handled with grace and personal concern for my well-being and with true fairness. I am always greeted warmly and now some of the tellers know it's me before I send in my deposit slip. I normally do drive through and rarely have to come inside. I am handicapped so a trip inside takes a lot more of my time and energy. I love banking here and recommend it highly.

We have been with this bank for only two months and I am pulling my money out and closing our…read moreaccounts. We have never had this big of a problem with a financial institution ever! I deposited two checks and when they didn't show up in my account I called to see what was going on and they told me they had no record of Me ever depositing them when I had the deposit slips in my hand. The next problem we had was $400 magically was taken out of my savings and put into my checking with no explanation. The transfer wasn't even documented on the bank statement. It's ridiculous. I would not recommend this bank to anyone .

From the owner: First Bank in Wentzville, MO, is a full-service, family-owned bank with a variety of business,…read morefamily business, and personal banking services. Bank virtual, online, or in-person.

If I could give zero stars I would. Im 3rd generation commerce customer and they couldnt give two…read morecraps about me. We're in the middle of a pandemic and Im in between jobs but they feel the need to charge me THIRTY SEVEN DOLLARS everytime I go negative $3 and fix it that day. Apparently I'm never fast enough to fix my account because Ive been charged $80 weekly for weeks and IM FED UP WITH THIS BANK THEY'VE DONE NOTHING BUT CAUSE ISSUES AT THE WORST TIME IN MY LIFE