The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

Bought a car thru Pappas Toyota and Together Credit Union had the best rate, I walk in monthly and…read moremake my payment in person, the people have always friendly & helpful, I recommend Together Credit Union, unfortunately after reading other reviews they can't keep everyone happy.

We were AB credit union Members for years…read more Now it's just big business Sad. Service is terrible. Can't get a person to talk to you live and if you do it can be hard to understand that individual. Very dissatisfied and disappointed

Walked in and got helped immediately. Discussed checking accounts and possible loans. I was helped…read moremore than I expected.

I've been with this credit union for 10+ years now before they were Altru. It has unfortunately…read moregone to crap. The personal touch that was there is no longer present. They don't care if you're money gets taken by a scammer and they don't do anything about retaining their customers. All they care about is making sure you make your payments for any loans you have with them. I wouldn't recommend this credit union to anybody I know or hate. Please take your business elsewhere before you get treated the way I did. Very disappointed and have nothing positive to say.

I have been a member of Gateway Metro Federal Credit Union for 25 years. I recently went to a car…read moredealership to purchase a new car and they use fccu which I was all for because I prefer Credit Unions over banks. It's only been 3 months I've had to make a few phone calls anytime during the week any day of the week minimum hold time is 45 minutes. The worst customer service I have ever experienced. I don't know if this Credit Union is too big for its britches but they need to get more help. No one should have to hold that long to ask a question about their loan or anything else for that matter . Refinancing my loan with my credit union which is what I should have done in the first place so very sad!

There are very helpful and pleasant staff at First Community Credit Union in St Peters. I highly…read morerecommend First Community Credit Union.

The branch Manager at the Mexico location, Heather, was hands down the best I've ever experienced!…read more There was an issue with the dealership out of state on paying taxes and we got Heather on the phone to explain and cleared up the situation in no time! She did a fantastic job and got us our auto loan in no time!! I cannot recommend her and west community enough!

YELP should make ZERO stars an option! I dont know who is in charge of our account but, they should…read morebe terminated immediately. We have had a HELOC with WCCU for 5+ years and have NEVER been late on a payment. We are constantly marked as late. Letters from this branch saying we are late AND hits on our credit score. We pay MUCH, MUCH more than the minimum every month and it is always credited incorrectly. We have even received phone calls from district managers acknowledging the problem and promising change. How about changing our credit score back to what it should be??? Avoid this place if you value your credit score.

I'm never had a good experience with any banks because I always feel like I was just a number and…read morealways wanting to push me out quick without answering any of my concerns. Chase Krietemeyer was the opposite on what I was expecting when I set up a business account with you guys. Chase took the time to answered all my concerns and well explained to me about everything. So helpful that I even set up a checking account and I am dropping Bank of America. If I could give this guy 100 I would. Thank you Chase again. You are amazing at your work.

I have been doing business here for thirteen years. There have been a few minor snafus but they…read morewere handled with grace and personal concern for my well-being and with true fairness. I am always greeted warmly and now some of the tellers know it's me before I send in my deposit slip. I normally do drive through and rarely have to come inside. I am handicapped so a trip inside takes a lot more of my time and energy. I love banking here and recommend it highly.

Opened an account with the branch manager and it was a very pleasant experience…read more She's obviously very experienced and explained all my options and bank services.

I frequently have business at the Weldon Spring branch of Central Bank. I have interacted with all…read morethe employees there, Doni Q., Nicole E., Jennifer W., Jaelynn C., and Colleen K. They are all extremely helpful and pleasant to talk to...always smiling. They are knowledgeable and great employee representatives of Central Bank. Don T.

Whatever happened to Bank Of America Service! Their new policy or process is not customer friendly…read moreif anything, the employees even look unhappy! This isn't the employees fault it's corporate. Corporate needs to reevaluate their customer service policy and get back to servicing customers! It seems like they're stuck in Covid mode!

Tuesday 9/13 I had a nightmare day. I lost my wallet which obviously contained credit cards and my…read moredrivers license but also it was a large wallet that had my checkbook in it. The Bank of America 800 number was one of my first calls and the customer service guy cancelled my debit card and asked if I had a passport to which I replied yes. He said take your passport into your nearest branch and they'll get your account closed and a new one opened so that there's no issue with the lost checks. Great, sounds like a plan. I walked into this branch at 2:35pm. The greeter apologized that the banker was with someone else. He directed me to the more comfortable seats and said he'd be right with me. The banker's name was Martin. He came over at 2:38 and said he's ready for me and apologized for my wait. I got the old account closed and the new one opened. He ordered me a new debit card, new checks, and issued a temporary card to use until the new one came. He told me how to activate the temporary card on my way out of the bank. I was there about 20 minutes. The entire time I was there I heard pleasant conversation between the greeter and the tellers. You could tell it was a happy work environment. This experience is so vastly different than the experience I had at the Creve Coeur branch less than one hour earlier and I so appreciated their help and being there. The Creve Coeur branch should take lessons from these people.