I have found the loan department to be exceptional in…read moremeeting needs of the regular customer. I do not hesitate to go in and ask for help and do not leave disapointed Thanks SCCU

I belong to Spokane City Credit Union, and have to say, if you don't belong....You should! My…read moreentire family from my grandparents to my siblings and parents all bank here and have for years. The staff here are always funny, friendly, and very helpful when ever I have questions. They always have great rates on everything from mortgages to vehicle loans, and all the staff is very knowledgeable! I feel very lucky to belong to such a family friendly banking institution, where they treat me like a person and not a dollar sign. - Chentel A.

Numerica Credit Union has been a great place for me. I have gotten two loans from them with great…read morerates. My checking account has been taken care of. Tellers are all friendly and the one time that I had a problem they solved it with a smile and very timely to my complete satisfaction. Its a super place to bank with.five star rating

If you want a bank that is attentive to your needs go to a commercial bank. You are more likely to…read moreget it there than Numerica! Do you like sitting on hold for hours and hours only to reach a person who rudely states "Not my problem". Do you enjoy being yelled at by bank employees at 8:00 AM? Do you enjoy wasting time leaving multiple voicemails only to have them deleted without a return call? In fact, you can make an appointment for a call only for it to go to voicemail with no return call. But the next day they will mail a unsigned form threat to you. After giving up on voicemails there is always written correspondence that apparently is thrown in the trash since there is never a response. It you like being stonewalled and lied to on a massive scale then this is the place for you. They have Jordyn, who likes letters after her name, to lie to you about the multiple phone calls never made and multiple letters never sent. The bank can apparently delete voicemail and throw away letters and they never happened. The DFI stated one might have to reach out to upper management to resolve issues. I tried that. Apparently John B, branch manager threw my certified letters away. No contact; bad look! Then Jordyn lied and said I never tried to contact anyone. This was sent in addition to the ones I sent to the branch regular mail. I also sent several certified letters to Carla C, Pres/CEO with no response. Again, not a good look. I sent copies of all letters to BBB. They didn't happen; ask Jordyn. Jordyn knows more about certified mail delivery than the USPS. They choose which calls to acknowledge. Yelling at me for 20 min at 8:00 doesn't count. They did admit to one from my daughter but claimed a different conversation than she reported. According to my lawyer since they own the recording they can claim what the want ; they can even lie. They can even dice and splice the comments. I have since contested Jordyn's response at the BBB but after a week she has still refused to respond. This issue could have been resolved months ago if someone had taken the time to speak to use when we called and followed through on what they had agreed to . Instead we got a rude, condescending, and demeaning attitude from the top down. A commercial bank is far preferable to this travesty of a credit union.

Went ICCU Branch at 1410 N Government Way, Coeur d Alene, ID 83814 to make payment arrangement for…read morean ACH OVERDRAFT ON SAVINGS ACCOUNT. The teller Tabitha then stated she needed to get authorization by BRIAN VOLK. Upon speaking to VOLK he informed me of a charged off checking account of something like $114.00! Unsure. Brain VOLK asked to speak with me, confirming payment arrangement towards my Savings Account. VOLK then diverged to discuss the charged off checking account. He wanted me to that by WORD OF MOUTH ONLY with no tracking or noting my account. Mr. VOLK ALSO THREATENED FURTHER FINANCIAL RECUSSIONS. I responded, You don't need to threaten me after which I returned to phone receiver to Tabitha. After arriving at home 7-31-2026, I called member services at (208) 637-8668 at approximately 5:31pm PDT and 5:46 pm PDT and spoke to NAVEA. She confirmed they only do text messages and NO PAYMENT IS NOTED ON MY ACCOUNT. ICCU NEEDS TO Provide method to track payments for charged off account checking account. Currently, VOLK and NAVEA of Member services WILL NOT PROVIDE ANY RECORD OF PAYMENTS MADE FOR THE CHARGED OFF ACCOUNT! Currently, the payment arrangement I made with Brian VOLK was by word of mouth only. VOLK also THREATENED FURTHER FINANCIAL REPERCUSSIONS IF THERE WAS ANY DELAY.

We had a great experience setting up our accounts at Idaho Central credit Union…read more We have only used a virtual bank for our entire marriage, and as we were purchasing a home we needed a physical bank in order to make the process run a lot more smoothly. We settled on Idaho Central credit Union because it has a good reputation and Idaho, and we have a lot of friends and family members who utilize them. We went to the Coeur d'Alene branch to get the account set up and the personal banker that helped us was absolutely phenomenal. She was super helpful did an excellent job of helping us get everything set up. I also was very stressed and rushed during the whole interaction and she did a great job dealing with me and still making sure that everything got done. Her name is Katherine Caldwell and she was absolutely awesome. Everybody else who's helped us at this branch has also been super helpful and thoughtful. We've had a great experience every time we've been in. Just be aware this location is not open on Saturdays.

Dealing with State Bank in the Valley as ruined me for all other banks and I have no doubt that…read moretheir other locations are the same. Their catchy jingles aren't just jingles, they legitimately describe the way that you're treated when you walk through the door...they really do know your name, and they make you WANT to know theirs as well. Now granted, I have a pretty easy name to remember, but still...the fact that they even try is amazing. You won't find that kind of customer service at most big banks...at least, I haven't, and I've dealt with a lot of them. Getting a loan through State Bank has also been nothing but amazing. Ever since I first walked through the door a few years ago, Tina and the crew have went above and beyond to help make getting financing for different projects a breeze. I honestly can't imagine using anyone else for my banking in the future. If you're in need of a loan, just a simple checking and savings account or any other service that they offer, I can't speak highly enough about the experience that I've had with State Bank. On a side note: I think that the "1 Star" Review from Ryan is likely meant for a different bank in Renton

Deposited $2000.00 in a new (1 month old ) account . The check comes from the same employer that…read moredirect deposits into the account, however, they have not deposited the check into the account because "reasons". It has been 3 weeks..Don't use this bank for any reason. I am having to go through legal resources to receive money from a check that Walmart would have cashed in 5 minutes.

I came to Mountain America on a Saturday morning and had the whole bank to myself. There were two…read moretellers inside who both smiled very friendly when I walked in. I actually bank in San Jose , CA at a credit union there which let me know they had a partner bank in Post Falls. I had a check to deposit and was hoping it would go trouble free. It absolutely did and the teller was super helpful as well as friendly. I believe her name was Amy. I learned I can do most of the transactions that I could do at my home branch. So glad. They also have a change machine that is free to members. Can pour in the change and convert to cash or deposit it. I like the drive up ATM service. Handy for hurried or cold days. I'm happy to have a great Credit Union to turn to being so far from home.

I am a small business owner, and when you are a small business owner you need a bank that is on…read moreyour side. Washington Trust Bank is everything & more that I could ask for in a bank. They even sent me a congratulations card when I had substantial business achievement! I feel like I can ask them to help me with business items that a large bank would frown upon. Thank you for always taking care of the little guys, that is what makes our country go round!