Steven was extremely helpful with my tech issues. I had spent the better part of 2.5 hours on the…read morephone with Verizon Tech support and they had made things far worse for me before refusing to help anymore. They suggested I go to the local retail store and after verifying that the retail store should be able to help, saving me a trip to Concord or Portland for the corporate store, I went. He was able to easily get me back up and running agin. Very well done.

Just left this Verizon store. Service was amazing! Jillian was extremely knowledgeable, helped work…read morethrough a transfer from another carrier. Highly recommend!

customer service here is absolutely horrible. waited over an hour to just pick up my…read moreequipment...they had four people working and only one helping with customers. This is wild and I should not have switched from AT&T

Our cable was not working Gabriel came and had everything operating seamlessly without any effort…read moreon his part. I'm so glad they know what they're doing because I have not a clue. Please keep Gabriel he's a lifesaver if you want to watch TV

Can I give this less than a star?…read more Set up an appointment to have my battery replaced. Told it takes an hour. Brought an old iPhone 11 Pro in. Turns out appointments mean nothing at the store, phone should be ready in 2 hours. Fine. Come back. Battery installed fine but the phone didn't pass done control panel test. Essentially store broke my working phone. But will order an iPhone11 pro as a replacement for a 90 bucks. BS. I had a working phone and the store killed it. Needed a phone for travel that following Monday. Took 5 trips to store to resolve all the issues. Between the measly 40 dollars in credit they gave me, to the attitude from managers struggling their shoulders. I'm going to be switching to off iPhones after this.

Finally found some time to come back to the Apple store to finalize my purchase of a phone upgrade…read moreand a replacement laptop. I knew what I wanted, so that was streamlined. Ross met me when I walked in and put my info into his iPad and said another associate would be with me. Nobody came after a few minutes, so he came back and helped me out. I never actually upgraded my phone before because I usually use my phones until they are totally extinct and worth nothing. Ended up getting more value than I expected. When I was setting up my MacBook, just to be sure it turned on, I was seated at a table with like four or five other people and handed off to Kai, who was floating around from person to person helping them troubleshoot their new products. I was amazed with his efficiency, patience, and friendly attitude. I've not had to take anything in for repairs, so I can't speak to that, but I've been pleased with my two experiences at the Maine Mall. Thanks Ross and Kai!

Extremely happy with my purchase and the friendly environment, as well as how informed the team…read morewas. Manager Rachel and her team did an amazing job on the swap from my old phone to the new. They also informed me of two deals they are running between the S7 Edge and the smart watch and the $200 Visa card. I absolutely love the homey atmosphere. The interaction between myself and the staff, they always make it fun to visit, and make a what could be stressful situation completely Stressless and most enjoyable. The wireless zone has gained a lifetime customer.

I switch to AT&T I love that so fast customer service is perfect and fast best service and high…read morespeed net

Apparently this store is under new management. Which is great! Jake and Evan could not have been…read moremore helpful and knowledgeable when we popped in for a new phone after dropping ours in the lake lol. Great selection of options. Awesome informative guys. No pressure. Straight talk. Highly recommend.

Excellent people and service. I have had service for years with USCC, we switched to another cell…read moreCompany with in a week we switched back to USCC.

Ever since they partnered up with T-Mobile, it's been an awful service. In most location, you get…read moreno service, and it cuts out so much, we spend so much money to have internet on my phone and most of the time I dont have the internet I pay for. Waste of money, I recommend Verizon

I've been in the store twice now-and each time (with patience forward as I work in customer…read moreservice) this larger woman with longish medium brown hair speaks over me, is super condescending & plain rude. Why? No idea-but its not hard to actually WANT to help people in customer service-I'm sorry you dont like your job or life but try to be NICE?. DON'T go to this store-If you can ORDER ONLINE thru another company.

It was time to turn my beloved iPhone in for a newer model and Caitlin made it all happen…read moreseamlessly. Apple said the data transfer would be 39 minutes; it was closer to 3 hours. But, what an enjoyable time while waiting. People came in and out with a variety of problems which were fixed with humor and cheer. They tell us customers spot them in completely different states and beeline for them...."thank god you're here. I'm having a little problem with my connection...". Together, as my contacts, photos and apps were transferring we discussed all the episodes of "Yellowstone", debated whether Jamie was a good guy or a bad guy, wondered if the boy in the bunkhouse is somehow Rip's son (they resemble each other), and how those that sing on the show do have nice voices. Before you know it, everything was transferred, I had a new phone, a new screen protector, camera protector, case and charging cord. Be sure to have all your passwords--Apple ID, Verizon ID, screen ID, credit card CVV--the whole works--with you! Thanks Caitlin and Tina for a surprisingly pleasant afternoon.

Only had one bad experience here, It was a lousy staffer…read more Other than that it's been all aces. They staff for the most part stays the same which is good. I like to build a good rapport when able, so I find it good. The interior is like any atat store open to change often. This store is a licensed branch not a franchise. Which makes a huge difference in service. Make sure you check what kind of store your going to before hand. Centered on the main road in windom. The store is easy to find. The parking for it is a bit weird but not complicated. If they have the remote control helicopter in store def give it a try. I've the staff take care of a lot a lot of People while I was being helped and they always where kind fast and helpful. They have a bill pay kiosk in store. For any bill transactions you might have. If you like atat or are a customer. Stop in and say hi.

id like to leave a great review for both Jake and Dejonn have been fantastic at the Windham store.read more

The Verizon store in Biddeford has spotty customer reception - NOT any more - as I was to open the…read moredoor a charming young lady, Kendall open the door and said "welcome, what can assist you with today"? As I was looking for a cell phone case, Kendall (sp) was able to provide a variety of choices very professionally. Not very often do you meet a person who has the demeanor, professionalism and where with-all to assist a customer now aday. Most have zero common sense, have zero life experience and could careless about the customer. This store has been particularly challenged to have quality personnel to meet the customers expectation. Kendall is a perfect example of what customer service should be. As a person with over 30 years in sales / marketing and customer service, Kendall is a top notch.

Absolutely not. I was told by customer service on phone to go to this store all was good. Drive 17…read moremiles and the guy looks at my wife's phone, auto focus was going really fast. He accuses her of dropping it, says that's the only time he has seen that. Then tech says no happens often. Then he looks over notes that says replace for 20 year customer and he says no we don't do that call asurion. Zero customer service, didn't even try to call anyone to verify, just said nope we won't honor customer service. Ya no shit. Terrible. Why do these stores even exist anymore

Obviously the bad comments are from the competition! These people are kind and I'm very pleased…read morewith my iPad mini Digitizer screen and the price was Excellent! As for James C on his cracked iPhone 6, I don't believe that the company won't fix the issue seeing that it's a screen and not data Manipulation. And the iphone 6 was no doubt Jailbroken. Go online and check out the "error 53".

They do Galaxy S8+ screen repairs. When my GF brought mine in, the gentleman pointed out mine had a…read morecracked glass protector, not a cracked screen. He could have taken advantage of the situation but was very honest! Careful with these new glass screen protectors, if they break, theyll save your screen but may give you a heart attack because they look just like a cracked screen! The associate took his own time and carefully cleaned the broken aftermarket protector remains off the front of my phone for her, not a fun job, free of charge, so she could bring me back a phone I thought was broken and needed $250 of work. I later stopped by myself and he was happy to supply me with the only Samsung S8+ case I've owned (out of 3) that properly protects the vulnerable curves on the glass. The new "Otter" thin ones aren't as good as what Cellaris sells for that phone because the case needs to protrude beyond the glass. By fitting a case, turning over the phone and sliding a slice of paper under my phone, the guy proved my phone was protected. What's even better is that all my side buttons work perfectly with ease and precision, unlike the similar priced ($20's-$30's) ones at the yellow and blue box store next door, which are rediculously gummy and hard to press. Sure, for $59 bucks you can get a proper 2 piece rubber and composite shells with precision cut-outs for volume and other side buttons at Best Buy, but the ones at Cellaris are as precision made, and also 2 piece for half the price. This is important when taking screen shots or using the "Bixby" button, turning down volume etc. Then he really went above and beyond by applying a glass screen protector onto the front of my phone for me he noticed I had, even though I bought it elsewhere. Thank you for doing the precision job on your own time, you obviously enjoy what you do. You were honest, then saved me money, sold me a superior product and I walked away with a totally protected phone with buttons that function just as well as one without a case and protector. As to some of the other reviews I think it's unfair to blame someone for cracking your phone when it could have happened at any time, no one knows when it occurred, probably before you got your case and no one can say for sure it happened when the guy put yours on so a 1 star review isn't fair and is just venting about a busted phone. I can testify the guy is very careful and didn't let me try cases myself, he insisted they get properly installed even if just to see a style. And as for reviews about Apple messages, Apple does NOT make it easy to get work done outside of their own overpriced Apple stores ($800 for new full new glass on the iPhone X check it yourself!). You say he won't answer the phone. Well he works alone I bet if you brought it in he would make it right.