We had never before been to an Urgent Care until today: the Saturday of Labor Day Weekend. To get…read moremy husband seen and treated, we had new patient forms to complete and then a bit of a wait as there were quite a few patients ahead of us. An intense day for the staff, but both the receptionist and nurse were professional, friendly, and kind. Not rushed. When the busy doctor made it into our examination room, the sounds of a patient in distress outside the door caused him to leave immediately to her assistance. A hospital ambulance was needed. In the meantime, the doctor examined my husband and explained what could be going on...and how to treat it in detail. When the EMTs arrived, he went out to go over the other patient's details and arrange her care. He returned to us, picking up where he left off without hurrying. Explained possible alternative medical conditions that could cause my husband's problem and said -- if the Rx he sent in to our pharmacy did not help in a couple of days -- to come back. He'd be right there at work tomorrow (Sunday) and the next day (Labor Day).... saying in a heartfelt way that he loves what he does. A Clutch Player if ever there was one.

I cut my finger severely on Thursday, 6/11. I arrived at the facility with the finger still…read morebleeding at 7:10 (Facility is open until 8:00. They refused to treat me as "the paperwork would take too long" as I would be a new patient. I then had to drive to another, more professional Urgent Care facility to have my finger stitched. The finger continued to bleed the whole time. I am in the process of filing complaints with NJ Health Care regulatory bodies.

WATCH YOUR BILLING don't pay until you go and talk to them!!!!!…read moreThey open 8 am and sometimes they open on time and sometimes they don't. I've been receiving an email / mail last few weeks of a bill that I owe from my last four visits funny thing is they say they will bill you before you leave which I have been billed every time I visit. I go in and review my billing with them and find out they DOUBLE charged me and another visit was $200 and they said they have to resubmit it to my insurance company again???? So my question is they are not reviewing their billing with any insurance company I would rather charge you!!! Be careful when you receive a bill from these folks They will bill you and hope you just pay without verifying with your insurance!!! 4 visits in a month and a half and they tried to charge me four times my bill because they didn't clear it with my insurance company!!!

They were all extremely supportive, efficient and kind. From the front desk, to the physician that…read moretook my vitals and then Patricia the Advanced Nurse that helped stopped persistent bleeding and addressing chest pains presented all options. Great team here.

Only utilized ever once for a non-serious superficial wound but their speed, professionalism, and…read morecommunity-centric culture makes them a hit whenever they're unfortunately called in. Their staff of students makes them the highest level of coverage & response time. The said students are often practicing and/or studying community EMT, pre-med, and/or nursing-related fields thus you'll be in educated & caring hands.

From the owner: Rutgers University Emergency Services (RUES) provides emergency and fire response, emergency…read moremedical and fire prevention services as well as public safety education to the university and surrounding communities. RUES offers training opportunities in CPR, First Aid and Defensive Driving. Our Defensive Driving Classes can be used towards point reduction and for insurance discounts. We also provide Child Seat Safety Inspections in partnership with the Rutgers University Police Department on specific days of the week. Check out our website for more information.

Entered this place close to closing time. They were empty and everyone looked ready to go home…read more They called the physician in the back and she was kind enough to see me when I was feeling pretty bad. Glad I got to see her. It took no time until I was called in. With the pharmacy closing in 30 minutes and 18 minutes frrom this location, I was seen, tested for the flu and covid, given a prescription which was ready by the time I got to the pharmacy. Great experience and thank you.

From the owner: MetroDoc is a modern and reliable urgent care center located in the heart of urban areas. Our goal…read moreis to offer fast, convenient, and affordable healthcare services to our community. With extended hours, online appointment booking, and multiple locations, we make it easy for you to get the medical care you need, when you need it. Our team of highly skilled and compassionate medical professionals, combined with the latest technology, ensures that every patient receives the best possible care. Whether it's a minor injury or an unexpected illness, MetroDoc is here to help. Trust us to provide top-notch medical services for you and your loved ones.

Been here couples times over past year when my doctor was not available…read more Last week I went due to a cold that didn't go away for 2 weeks. Constant cough that wouldn't go away. Even at the urgent care I couldn't stop coughing. I asked for an antiobiotic and told I should only take Mucinex. My chest is clear is what I was told. Next day I go to office and can't stop coughing then start feeling worse than day before. Now I start coughing up yellow phlegm which everyone knows is a sign of bacterial infection!!! Then call back the Urgent care only to speak to the desk receptionist. I asked for them to send antiobiotic to my pharmacy explained I now I have yellow phlegm that I'm coughing up and not feeling well. I was told that the doctor said I should take the recommended medicine which was just mucinex. I called my doctor got antiobiotics right away. Now on second day and feel GrEaT!!! No thanks to jfk urgent care. Wasted a co-pay and time only to be told to get otc mucinex and being told second time same things Won't be going to this urgent care again. These places are a dime a dozen and will go elsewhere only if and when my doctor is out of town. Otherwise will always go to my primary care who actually CARES about his patient!!!!!!

My son needed stitches and after going to a different Urgent care that did not do stitches, we…read moreended up here via Yelp. So glad we did! Registration was quick and easy, the nurse was very efficient and friendly and the physician had amazing bedside manner and made my son who was already very nervous, completely relaxed. I've been in healthcare for more than 20 years and have seen it all, and hands down this was a great experience. Needless to say this will be our very first choice for all urgent care needs from now on!

My recent experience at 4 west was nice. Nurses and staff were friendly and helped with any…read morequestions that were asked. Doctors were attentive to my needs and the care was far and beyond anything I expected given the bad reviews. I even got a card from them hoping I get better which was signed by hand. Honestly as ER visits go, This was not bad.

Disappointed and Deeply Concerned About My Father's Care…read more I am writing this review with deep concern and disappointment over the care my father received during his recent admissions to JFK Hospital. My father, an 83-year-old man who was living at home and managing his daily activities on his own, was admitted to JFK on August 19, 2025, after experiencing sudden weakness in both legs. Despite our repeated concerns about a possible stroke -- including noticeable weakness on his right side -- the emergency room staff kept him under observation for three days without ordering an MRI. We requested an MRI multiple times and were told it wasn't necessary. On August 22, the hospital was planning to discharge him home, as they couldn't find anything wrong with him, despite the fact that he couldn't walk on his own. We had to advocate strongly and insist that he be sent to a rehab facility for physical therapy, even though we suspected a possible stroke. My dad had experienced a stroke back in 2013, so we were particularly concerned. When I visited him at the rehab facility on August 25, he was in a wheelchair and unable to move his right hand or even hold a spoon. This was alarming, especially since he hadn't been like this before his hospital admission. On August 26, while at dialysis, he was sent back to JFK ER for evaluation of worsening right-sided weakness. This time, a doctor said an MRI would be ordered -- but when I followed up on August 27, there was no order in the system. Again, we had to advocate hard for proper care. I contacted the Patient Advocate, and only then was he moved to the stroke unit, and an MRI was finally done on August 28 -- nine days after his original ER visit. Later that evening, after inquiring about the MRI results, we were told the results were abnormal and that the doctor would call us the next day to discuss them. I made it clear that I needed to be contacted at work, but no one ever called. On August 29, I followed up by calling the unit and speaking with the nurse in charge of my father's care. She was unable to provide the results and said the doctor would call me. However, since no doctor called me back, I reached out to the Patient Advocate again for assistance. It wasn't until August 31, when I asked the nurse in charge of my father's care to request that the doctor speak with us during a visit, that we were finally informed by the attending physician that the MRI showed a recent stroke. Had we not consistently advocated for my father, his stroke may have gone undiagnosed. I strongly urge others to advocate relentlessly for their family members in this system -- your voice may be the only thing that ensures they get the care they need. No one has presented a clear care plan to our family, and the overall communication has been severely lacking. It is both heartbreaking and frustrating to witness such neglect and delay in care, particularly for an elderly patient who cannot express his needs due to his age and condition. The lack of urgency and thorough evaluation was unacceptable. It feels as though his condition was minimized simply because of his age. This entire experience highlights a breakdown in basic communication and a failure to provide timely, appropriate care. Please advocate fiercely for your loved ones. You should not have to fight this hard to ensure they receive the appropriate medical attention. JFK Hospital has deeply disappointed me, and I sincerely hope they take serious steps to improve how they treat and communicate with patients and their families. We will not be bringing my father back to JFK Hospital in the future.

5/18, 2024 update: Been there a few times with friends from all over the world who has NO US…read moreinsurance, this place is really not that bad, I believe my wife and I were just unlucky to meet the distateful, bad faith and "cheap dark trokolate" so-called doctor, you management should really take out these garbage in time.

Staff is 50/50. You will get some who are super helpful and some gives a weird vibe. It's always a…read morebit of a wait even though there's no many people there. Just be patient. The doctors will sometimes leave you waiting in the room for awhile but they come in and get you out quick. Not sure if it's a good or bad thing but it is Urgent Care. Only good if it's the last resort or your regular doctor is booked.

Rudeness or dismissiveness from doctors:…read more one doctor wasbeing "extremely rude and dismissive" and questioning my current medication during an initial visit.

Almost three hour wait on a Wednesday morning. Go to Medimerge instead where they are actually…read morestaffed.