We had great service for over a year. New management and they continued to charge us for months…read moreafter we moved out and vacated the property. Attempted to get it rectified and was unable for 2 months. We got the run around from the new owners who we found out never proceeded any refund even though they claimed they did. Had to take it to corporate level and the issue was rectified in less then a week. As new business owners they are in trustworthy and rude. They are horrible at customer service and truly liars and thieves as they never followed through nor had any intention to do so. Plenty of other businesses in the area ...I would avoid this business at all costs.

Friendly staff, clean, fairly priced, and reasonably accessible to main roads in beautiful Downtown…read moreLutz.

The worst customer service I have ever experienced in my entire life. I was able to get the…read moreunlisted number from the robot on text message. 813-773-6473. I have called at least 10-20 times and no one will call back. I keep getting bills in the mail and I do not have a storage space anymore. I am lost for words. Does any one alive work at these places?

The facility is clean, well-lit, and feels very secure. The app is very easy to use and the…read moretemperature control makes it great for storing everything from furniture to art.

Dinece was so friendly and went out of her way to ensure we knew where our unit was and how to work…read morethe lock, how to setup autopay, etc. Easy rental process and reasonable pricing. The facility is clean and easy to enter/exit. Carts available to make it an easy process of moving items from the car into the storage unit.

Poor communication! Hard to talk to anybody on the phone! After talking to 4 people in the last…read morefour days, said I had to go to the storage unit office! Was trying to make a payment because my credit card was compromised ! They Jacked the prices up every few months! Close to doubled in price in two years! I'll never use them again!

Jack and Joe did a great job in accommodating my storage needs…read more Very professional. Lots of dolly flat carts available! Clean facility!

Joe and team were informative and efficient in setting up our accounts and were helpful in showing…read moreus the actual units we were renting. They provided information on options where available. They were professional and courteous, which was much appreciated.

The office personnel are fantastic. In today's world customer service is not a priority. The…read morecustomer service provided here is always top notch and people like me appreciate it! Staff is knowledgeable and able to answer questions, provide detailed information about the rental agreement and costs. Very upfront with no hidden fees. I have yet to go into office and not be greeted with a smile and positive energy from staff. Very refreshing and it makes me feel good about leaving my belongings with them. They actually care about what they do.

Great service, reasonably priced, sells all kinds of packing materials. Went in there yesterday to…read morebuy boxes for a project and the manager was super sweet and understanding.

I had made a reservation online for a unit at the 8230 N Dale Mabry Hwy. Tampa, FL . When I went to…read moremake a payment to register the space I had difficulty making the payment online. I called the office and spoke with Shelly who help me with signing the agreement by phone. She resolved the issued and helped me step by step to get me to the payment section after signing the required documents. She was very patient.

Signed on a storage unit today. Overall, no major issues. The facility is clean and well…read moremaintained. They have drive up units and climate control units inside the building. The young lady at the office was very nice and completed my lease very quickly. The unit roll up door opened very smoothly, inside unit was clean as well, and the location is convenient. Few things to take note of: 1. They will automatically add their insurance fees with no option to opt out for the first month (1st month is free). Now, If you have your own insurance, you will have to cancel theirs after 1st bill. I guess it's done since they count on clients forgetting to cancel later.. It's just as tricky as auto renewals that I always forget to cancel. 2. Bring your own lock or you will be charged extra - They use a regular pad lock. 3. If you get an indoor unit, DO NOT leave the office before asking for the exact location of your unit, for directions, and which entrance is the closest one. Trust me on that! If not, you'll find yourself lost in a maze, with no signs anywhere and the isles paths makes ZERO sense. There are at least 4 different entrances to this building and I think I walked in and out every single one of them, took multiple different elevators, and moved my car 3 different times trying to locate my unit. It was a great workout for my 72 years old muscles - yes I still have some God bless :) 4. Just as there was no sense with isle path numbers, no sense with the gate code either. Normally storage facilities gate code will be a combination of your unit and last 4 of your phone number. Here it's just a bunch of random numbers so don't lose the sticky note handed from the representative with your code. You will need it for both enter and exit. They really need to have signs on every entrance and inside the building before each isle. They should provide guidance to new clients on how to find their unit as well. There were 2 other people lost in the maze just as I was.