I have been using Pirates Cove Ann Arbor for almost 5 years now and have been extremely happy with…read morethe service and facility. The facility is well kept and clean. Any time I had an issue (which every time was self-created) they responded quickly to take care of it and always kept me informed. The people at Pirates Cove are always friendly and great to work with. I would definitely recommend Pirates Cove Ann Arbor to anyone.

Great facility. Very clean, well managed, and with good security. I looked at a few other places…read morebefore choosing Pirates Cove. Many thanks to Teresa (with no "h") and Christine, who provided outstanding service and made the whole process fun.

Written: Feb 8 2024…read more Do not do business with this company or this location. 241 dollars for a 10x10 is also a ridiculously high price. I had a 20x30 for that price at "extra storage" There is only one method of entry to the storage units. That door has been broken since January 28 2024. After repeated calls to local office and corporate, no response has been provided as to when the door will be operational. Further, no one is ever in the office "during business hours". Local management is inept at best and conflict avoidant at best. Calling corporate resulted in speaking to a call center rep working at home with screaming children in the background who repeatedly referred me to the non-responsive local site management office. My last month's rent was mysteriously refunded after a call to corporate, I didn't ask for that. But thanks? However, by executing the refund, their automated processes simply flagged me as "late" which further caused their keypad entry system to disallow my keypad access code. So smart. I had to piggy-back off of someone exiting to gain entry (because broken door) Do not do business with this company or this location. 241 dollars for a 10x10 is also a ridiculously high price. I had a 20x30 for that price.

Very clean, secure and easy-to-access facility. Covered and heated loading dock and plenty of carts…read moreavailable to ensure a comfortable move-in and move-out experience. Friendly staff. This is my second time to rent a storage space here, and I will be a repeat customer if the occasion arises.

I had a really great experience here with phenomenal customer service - I had a concern and they…read moreemailed back right away and resolved the issue with no problems.

I had a miscommunication with them about the terms of my storage space lease and they ended up…read morebeing extremely accommodating. That is the benefit of going to a locally owned place like this over a big corporation.

Wow''' The best thing I can say is EXCEPTIONAL . Easy access, very pleasent help, clean and it…read morelooks very new. Rates are veery reasonable. Thank you pirates Cove!!!!

Brand new clean facility, complete with friendly, family-oriented staff who work and live onsite…read more If you rent here right now, chances are great that you will be the first person to ever occupy that space. Straight-up, no high-pressure sales, the property is very secure, but access is easy. The hours listed through Yelp are for the front business office. Gate access for existing customers remains open until 9 pm. This is not a 24 hour access facility. I have a larger, climate-controlled unit. One of the nice perks of this place is the overhead motion-detecting light system. I don't know if all inside units have that, but it's nice and not usual. It is not cheap to store belongings in secure climate control, but I think the prices here are reasonably competitive. The owner told me that if they decide to do price increases they space them about 11 months apart and the increases would be $3 or $5 at a time not $20 or $50 like I watch the other places do. Very few people these days can afford to pay for a whole year's worth of storage at a time. I see a lot of these places lure people in with nice introductory rates and promotions, to then jack the prices way up once they are all moved in. Moving is expensive. Storage is expensive. If you aren't careful you could lose everything. I did not take my decision to store my property here lightly, and like I said so far I am happy with the experience.

I had water damage in my unit that was never covered, and Timothy the manager sold my unit contents…read moredespite my satisfying a late fee and confirming with him days before. I got no calls or notices about their actions except an insurance cancelation notice from a third party. The high bidders on the unit informed me that the unit was placed on the bid list just two days after I talked to him. This is fraud. And extra space is notorious in California for knowingly renting spaces to Mexican cartels who were discovered to have dug tunnel systems between storage units and into neighborhoods where many cartel operatives were clustered. ​

I rented a 15x10 unit here for three months. I have only had pleasant exchanges with the manager,…read moreJeff. He is a nice, helpful person. I was confused about the date I had to be out by - it was the 29th but I thought I just had to be out by the end of the month. I had movers move my things from my unit on the 31st, and Extra Space Storage already billed me on the 29th for a new month. He was completely understanding and reversed the charge right away. I've never had any issues with the code or the gate. Every time I came to the unit, I could always access it. There were not any people back by the units that should not be there. I would rent a space from here again and recommend it to friends. I love good customer service and overall good experiences!

Now owned by Storage rental of America. Don't rent here! They increase rates without notice and…read moredo not take care of property. Also climate control is NOT 10 deg over or under outside temp. Equipment or personal items not safe at 85+ deg or less than 30 deg. Bad customer support and management

I am the president of a small, arts non-profit. We have used Five Star Store-It Airey Ct. since…read more2011. The facilities are very clean and easily accessible. The management of Five Star Store-It Airey has been very communicative, flexible, and generous in working with us. I couldn't ask for a better experience. I highly recommend them.

Basic storage place. Ask for 1st floor which you will pay more. Pain to climb stairs or use…read moreelevator and then drag stuff. We drove right up to our unit. Quck and easy to unload. They charged 12 dollars for lock. Checking in worker was hiding. Had to do everything online. Afraid of covid which i cant blame her. 50 percent off first 3 months. They have uhauls somtimes. We got reassigned 5 miles away. Penske is next door. You get AAA duscount. 7x24 entrance.

When looking for longterm storage, I wanted an indoor, climate-controlled facility. Most storage…read morefacilities in the area only offer outdoor units, so pickings were slim. I was super happy when I discovered Affordable Storage! As compared to the other similar option nearby, I found Affordable Storage to be much cleaner, the units easier to access, and less in/out traffic, which made me feel more secure about where I would be leaving my belongings. There are a variety of bins and carts available for you to use when shuttling items between your vehicle and storage unit, which I have found very useful. The only drawback is the hours, which are pretty limited; especially on Sundays, when you can only access your unit for three short hours. Having said that, you just need to plan accordingly.

Rented a storage unit through kiosk since no one was at the office last Aug 1. Vacated the unit on…read moreAug 19. Sent a certified letter informing them of my intent to vacate unit (according to rental agreement) was delivered and signed by their agent on Aug 23. Got a bill two months later stating I owe them rental fee for Sept and Oct! Tried contacting them and emailing them without any response! This is an update! I received a very enthusiastic phone call message from Five Star Store It telling me that I don't have any balance left. I appreciate the company's efforts to resolve my problem. Very happy customer!

I came here and use the kiosk (because the office was closed) to rent a unit and purchase a lock…read more When I went to the assigned unit the mechanism lock the unit was broken, so even if I had my own lock it would not have worked. On top of that there were several large bugs on the floor of the unit. Of course I disputed the charges with the credit card company, but I did also call and email the facility repeatedly over a six week time period and heard nothing back. They still send me invoices (which include late fees) as if they never received any of my many phone calls and emails! On top of the poor customer service, it is poor management that they do not open up the unit for a paying customer!