I've kept a unit at Dexter Storage for ten years. I have had excellent service from the staff and…read morehave never had a problem. It is an outdoor unit, so I expect dust to blow in through the cracks under and around the door. However, my belongings are packed securely in boxes or under cloth coverings and they have remained in good condition. I recommend Dexter for safe outdoor storage.

Rented a unit at Fletcher Road to put my son's furniture and televisions in while he was at school…read more Put a tarp on the ground and stacked up his bed frame, mattress and box springs, some clothes (in a closed garbage bag with some pillows), a TV and some tables and chairs. When we went to unload it everything was covered with a thick layer of dirt, which needed to be wiped down multiple times with wet rags and dry rags. We also found that the bag with his clothes and stuff was torn open and some of the items were destroyed. We found a dead and decomposing squirrel on the ground by the mattress and box springs. Fluid from the body had gotten all over the mattress and box springs, which took an incredible amount of time to try and clean. We have the rental prepaid thru the middle of the month but moved out when we saw the state of our items. I contacted them originally and was apologized to and told they would inform the owners of this incident. Never heard anything, but got a notice that our move out was complete even though we had paid thru the 16th. I asked for at least a partial refund considering that we were giving the unit up early and the issues with the dust, the damaged items and the squirrel. Was told by Nancy at Dexter Storage that it is on a dirt road in the country and that our contract says no prorated refunds. So we paid $70 a month for a unit for 16 months and had our items coated with dirt, damaged and the mattress and box springs exposed to a dead animal carcass and the response from the company was sorry but what do you expect from a dirt road in the country. I would not do business with a storage company that cannot keep your items secure, clean, or undamaged. Would not recommend using them for the issues but also for the response to the issues.

I would strongly caution against using this company. I hired them to remove a fold-out couch from…read moremy third floor. When they arrived I told them I wasn't sure if the couch would need to be disassembled or the doors taken off their hinges in order to get the couch down the stairs. They assured me that they were professionals and knew how to handle it. Two hours later they had managed to get the couch out of the house after knocking three large holes in the plaster on the staircase. When I told them I didn't want to pay until the plaster was repaired, the movers were instructed to sit in front of my house in their truck until I paid them. I figured that my issue was with the management, so I paid the movers after speaking with a manager who assured me that everything would be taken care of. Long story short: it wasn't taken care of. When I finally spoke to an upper-level manager -- some two weeks later -- he immediately behaved as if I were trying to scam him -- claiming that I had had construction done since the couch was delivered which made it impossible to remove and that I was attempting to get him to re-plaster my entire house. When I said I just wanted him to repair the plaster they had damaged, he said his liability only covered 60 cents per pound of the object being moved so he would only be able to pay about $150 (Not sure where that figure came from.) and that it was my job to find a person to repair the plaster. (This was after the lower-level manager assured me that they had a person who could do the work.) I'm fine with people making mistakes, but in business and life people who don't acknowledge their mistakes or work to make them right are not worth dealing with. This company seems to operate well as long as everything goes smoothly. As soon as you have a justifiable complaint -- that, for instance, your property has been damaged -- you will be treated with aggression, condescension and contempt. Other reviews here echo that same sentiment and are worth paying attention to. This situation is very simple: I paid the full bill to have couch removed. I have not been compensated for any of the damage done to the plaster on my staircase. Anything else is noise. Let the buyer beware.

We had Alejandro, Hector, Ben, and Rodrigo help us move this week and they were amazing! They were…read morecourteous, professional, careful, and a ton of fun to be around for 7 hours. Would highly recommend the company and that group specifically!

They seemed very confused. Also, they are a bit on the pricey side...just went with them because…read morethey were close to my house and that would be convenient. I was originally quoted for $180 (high enough) but, it ended up being like $220 with fees and prorating.. ridiculous! BEcause, I booked it on Thursday, luckily not Wednesday like initially intended (needed it for Friday) but, they had to start charging from time of booking which doesn't help me any and cost an extra $8/day. In addition, they left the damn lock on the thing so we couldn't access it until Saturday anyway and were there trying to unload on Friday night and couldn't. Had to wait until Saturday when someone was there to get into it....UGH! frustrating!!! OH well! I need it for about 2 weeks or so and I'll be gone. Just so expensive and I would not recommend them.

From the owner: At Pirates Cove Self Storage in Pinckney, we are dedicated to making your storage experience as…read morepainless as possible. We offer climate controlled units, standard drive up units and now have a few specific sizes that include an electrical outlet and lights, as well as drive up units with insulated doors. We also have RV/Boat bays for larger vehicles. Recently we added outdoor parking to our facility, with sizes from small vehicles to RV's and boats. Our lot is fully fenced and well lit with 24-hour surveillance. We sell locks, boxes and other moving and packing supplies. Our friendly, professional staff will go the extra mile to make sure you get the unit that fits your needs and to make sure you are comfortable storing your treasures with us.

We've used these guys for multiple moves within the house, when we had to move heavy furniture…read morearound to accommodate kids moving back in for awhile, etc., and for that these guys are ok, although the last time they scratched wood stairs and the exercise equipment they were moving, perhaps because they didn't have enough guys, and/or didn't use a belt. They did know ahead of time exactly what they were moving. The more distressing thing is the condition of furniture that was put in storage. They did not plastic or blanket wrap antique wood furniture, or box lamp shades, so that we have several badly scratched table tops and a broken Tiffany glass lamp shade. They didn't even think to cover the floors moving furniture in and out in the middle of winter when they were going through slush to get to the trucks, and when I covered the entrance they kicked the covering aside and walked on the floor anyway. These guys are young, friendly and do their best, but they are not professionals, and not even trained to move things correctly.

Eric and Lucas did an outstanding job handling our in house move of some furniture along with…read morehauling away a couch for disposal. They were very friendly and only took the minimum quoted time to complete the job. I was able to get a quote via a text with 15 minutes and all the paperwork was flawlessly emailed to me immediately. Never really considered them for moving furniture between floors but they got it done. Highly recommend them and don't forget they now can handle the removal of "junk/unwanted" items too.

I finally moved out today, after years of them raising my rates to absolutely astronomical prices,…read moreand I can't recall when I was that relieved to leave a place behind. My last review was in March of this past year and, nearly a year later, the gate is still wide open. I drive by regularly and every time I made a note of when it's open. 95% of the time. Again, what security are we all paying for???? I'm getting angry again just thinking about it. Now that my stuff is gone and I'm not worried about them retaliating, I plan on reviewing the paperwork on the contract and see if there's a clause re: security in there because if so, every resident of this location is overpaying by hundreds for something that wasn't being delivered. It makes me sick when I think about how much money I gave this hellhole. Oh and also, my credit card expired in December so I missed one month payment while I waited for the new one and they threatened to auction it off. It wasn't even a full month behind. Which seemed a bit premature given the time and time of year (holidays when people likely travel and may not be as easy to reach). The only positive I can say is at least with the gate broken I could easily come and go as I cleaned out the unit. But then again, had I been someone with nefarious intentions that could also have made it easy for them, too. If you're considering this location or they're offering you a sweet deal to sign up, RUN AWAY.

This facility is barely maintained. Either it has no gate…read morefor weeks on end OR it locks you in, makes you wait forever to get someone on the phone and then the manager shows up and doesn't even offer an apology. Horrible. Avoid.

Sal and Aaron took care of us well in our local Ann Arbor move! They were on time, professional,…read moreand kind. They took great care in moving our furniture, even navigating super heavy pieces through narrow spaces with finesse. Many boxes of delicate kitchenware were moved without any issues or breakage. They were happy to move stuff into the right rooms and position/set things up to make our lives easier. The move did end up take 1.5 hours longer than quoted, which was $$ more, but I think some of our furniture pieces were heavier than expected and we probably ended up with more boxes than expected.

TLDR; the movers stood around/in the truck most of the morning, my husband and I moved majority of…read morethe items, they damaged our driveway and final bill was about twice the quote. Unfortunately, my husband and I had a nightmare of a move with Wondermove. This review is true to the events that happened and I would just like to prevent someone else from having to deal with the added stress this company caused. We were moving from a 1,000sqft home that had "larger items" consisting of 2 beds, 2 couches and a dresser. We were quoted 3.5-4 hours and $760-$926. The movers (Dae and Travis) showed up at 8:45am and we were excited to get moving. We took a walkthrough of the house and they started to move the larger items. This is where it all went downhill. I was finishing packing a few boxes in the kitchen and noticed I hadn't seen the movers coming in and out as expected. I then realized only one mover would occasionally come in and grab a box. I asked Dae if Travis was okay and he said he was "playing tetris" in the truck. It was now 11 and we still had plenty to pack up. They both stood around/in the truck for most of the morning and occasionally came in to move an item as I asked them about it. My husband and I didn't know what else to do to get them to move the items so we started moving all of the boxes and workout equipment up from the basement and setting it all outside of the truck. I didn't want to be confrontational but was absolutely dumbfounded that we were doing majority of the work that we paid the service to do. After having to leave items behind because they left their own inventory in the truck we finally departed for our new home around 1. We get to the new house and they scrape our driveway with the underride guard. I watch Travis run around and try to kick away the asphalt as if nothing happened. They then attempt to drive up the driveway front ways and beech the truck. The underride guard is now scraping the cul-de-sac asphalt and the front tires are digging up the asphalt on our driveway. We sat waiting for a tow truck to arrive at 3:30. We now are unloading the truck (my husband and I again doing a lot of the work) to get this job done. Majority of the boxes ended up in the front room (not as labeled). The hardest I saw them work was when it was 5o'clock and the truck wasn't even half empty. The final bill ended up being $1,533. We later spoke to Nick (manager) on the phone and he determined the best he could do is offer 20% for us repair to the driveway ourselves. He said that we should have called someone when we noticed the movers were not doing their job, which was a baffling response, then rushed us off the phone. I couldn't be more disappointed in this company and regret choosing them.