My truck broke down on August 14th and I was towed in that day. It took them 3 days just to get a…read moretechnician on it to diagnose the problem (which was pretty obvious because the driveshaft was just hanging underneath) and after a week they were still waiting for approval. After a week in a hotel, my company got me a loaner truck and I was in it for 3 weeks. When I called in September I was told my truck would be done when I got there. I arrived on September 14th and had to wait 2 more days before it was actually finished. They are slower than molasses in January to get anything done. They had approval for the repairs to be done in the first week but they fooled around waiting to see who was going to pay for the repairs. They didn't even send the correct pictures of the damage to the warranty company nor did they pay any attention to what I told them happened right before the driveshaft let go. The warranty company had to tell them what to do to try to figure out the root cause and they still did not look in the right location. I feel like they don't care about the drivers that keep them in business or they would listen to us and get their hands dirty and actually LOOK for the cause of the problem not just fix the obvious results.

I was in a brand new Pete that the engine fan wouldn't shut off. They got it in that day even…read morethough it was an hour from closing time. Service gave me the number for a reasonable hotel with a free shuttle. They couldn't find the issue so next day had to dig deeper. Being new they had to download updates to the service computer. Still nothing. so they got with tech support at the factory, took the factory 2 days to help figure it out. Keep in mind techs get paid by the job not by the hour so this had become a looser 1st day but they stayed on it. Frequent updates by e mail & text, friendly & efficient when I called for specifics. I would use this shop again because I received great service by everybody there.

Doug has done all the work on my Silverado. Window tint (lifetime warranty and easily the highest…read morequality work in town), leveling kit, aftermarket headlights, blacked out my tail-lights and third brake lights, my rain guards, even down to the little stuff like swapping out all of my interior and licence plate bulbs for LED's. Wouldn't let anyone else touch my Silverado!!!!! If it can be done to a car, truck, or SUV from smaller stuff to lifts and lowering kits. He will get it done RIGHT, and will always stand behind his work. Go see Doug. You won't be disappointed!!!!!!!!!!

Great place for window tint. Also gave lots of truck accessories like bed covers, steps, and…read morelights. If you're buying lots of stuff ask for a package price. We saved by ordering wheels, tires, bumpers, and tint all at the same time.

Ricky is great! He quickly fixed a van full of rescue dogs on their way to their new homes. Thank…read moreyou Ricky!!!

Heather at Auto Zone was very helpful and knowledgeable! It's almost unheard-of to receive such…read moregreat customer service nowadays, but she went above and beyond.

Cannot believe how helpful they (Brad) were. Traveling from out of state and they loaned us tools,…read morelet us try fasteners prior to purchase. So glad we left ORieleys and came here!!!

I went to this location on Saturday, March 5, 2025 around 1:30 p.m. to purchase a brake light…read morebulb, I asked did they carry what I needed and could they install it for me. They had the bulb but stated it was too difficult to put in to where the bulb was located. There were four available male white associates and no one could help. I thanked them and went down to AutoZone on Robinson Rd. They installed the bulb, it took two seconds, a woman associate installed the bulb, she removed one small panel on the right side, removed the old bulb and put in the new one. No difficulty. So because I was a woman, a black woman, they were all white men, they didn't want to help me at O'Reilly's. For any type of service I usually go to Mercedes of Texarkana or Forza Auto on Lake Dr. but both were closed. Everyone I see I will tell about the unacceptable service I received at O'Reilly's on New Boston Rd Texarkana, Texas

I would give them ten stars if I could I needed a new ignition coil for my Ford Transit 350 and…read morehad stopped at ***three other places!!*** in town that all said that had it but couldn't find it once I went in! I was feeling so defeated but O'Reilly went to the shelf when I called to double-check they had my part so I wouldn't waste any more of my time. The associate that checked me out was attentive, friendly, and exactly what I needed in this stressful moment. O'Reilly has my service from here on out. Thanks, guys.