Had amazing experience with driverless Uber in Atlanta. Randomly the car assigned to me was a test for Waymo driverless cars. Uber is slowly expanding their partnership with Waymo in various test markets ( Miami and other markets too). It's a chance computer assignment, and you can opt for a regular driver but hey YOLO...hehe The car was a new Jaguar outfitted with an array of cameras. When I was getting in, I heard an elderly lady behind me say in a Scarlett O'Hara accent: you sho' you wanna get in that thang, son? LOL I wasn't sure either, Miss Scarlett This was an amazing ride: like riding with the safest driver ever. Five car lengths apart and a couple of miles under the speed limit at all times. Smooth acceleration and breaking. The steering wheel is still there, moving for turns (probably to make the riders feel more "regular"). There are buttons that are more or less "emergency stop" and "call for human help" ...I tapped the help one just to be sure someone answers and then told the operator l hit by mistake. In short, it's a George Jetson feeling in a very very good way...the best Uber ride I've ever had read more

If I could give less than a 1 I would. I scheduled a black car SUV full service as I was returning internationally with my mother who has an injured back and trouble walking (she is 82). The service was described as full service with help with luggage and I made a note also about my elderly mother. Not only did I not get full service, the driver must not have closed the hatch on the SUV after I brought all my luggage to him, so as we are driving away from the airport at a high speed, luggage fell off, he almost did not even stop. We were lucky that a driver behind us stopped and moved the luggage to the side before it was runover. The driver did not even acknowledge or apologize. When I informed Uber they said not only would they not consider refunding any of the fare (I paid extra for full service that I did not get) but also that they are not responsible for the damage caused to personal items from the luggage that flew out of the back of the SUV. I will pay more to use other options, but won't select Uber again. read more

Compare prices when traveling. The airport prices can make you want to hire a service. I always like being able to use metro, Marta or other public transportation. read more

Shah is arriving now in a Blue Hyundai Elantra TAZ0098. I had no ride so I Contacted a Uber and even though it was rush hour and not very many options available Shah took my ride and made my day getting me to my event on time and with a great attitude and customer service! Uber this was special and made my day so much more enjoyable! Thanks a lot will be using again read more

Uber has decided to relentlessly bill me and freeze my account, for fraud that was noted and acknowledged 3+ years ago. In Oct 2022, someone somehow used my credit card in California, while I was in Georgia. They apparently bought some food thru Uber Eats, and when I saw the charge and noticed the delivery address, I reported the fraud to Chase. Chase did an investigation, issued me a new card, and a letter stating that I was no longer liable for the charge. Chase still has no record of them ever reversing the charge--they told me Chase ate the loss. No further discussion--no emails from Uber or problems with the account... Fast forward to Thanksgiving 2025, and I tried to use my Uber account to order a ride to the ATL airport--A screen prompted me to pay $86 before my account could be used. I'm at a loss to even remember what this was about, so I did some research when I got home and after about 2 weeks of standard canned customer service bot texts telling me to simply "pay the amount I owed" I finally got a real person to answer the actual question and we agreed this was based on the charge from 3+ years earlier. I exchanged several emails and shared a copy of the Chase investigation letter--and continued to insist that this should be long-since settled. They just kept sending me "Pay the amount owed" replies and two months later, there is still a blocking outstanding charge on the account. Customer service--Sorely lacking. Communication for years over an outstanding balance--Absent Ability to talk to a human being--Difficult. Acceptance of responsibility--Zero. And STILL insisting I pay for fraud on the account--I really don't want to do business with such a company. Not sure why anyone would... read more

Uber - Account locked over fraudulent balance. - Taxis Near Me

the rides ive used have been ok. the drivers have been ok. the app has been ok. the customer service when we had fraudulent charges and monthly subscription is not ok. the repeated nonsense i get back from the email i FINALLY tracked down is not ok. the fake person i am talking to on the other end who cannot answer me or fix our charges is not ok. the lack of support phone number or actual person to help us and my elderly mom, who doesnt have an uber account, but has charges, is not ok. get it together. read more

Uber charged my account 22.95 for a ride that never came and they refused to refund and give a credit for this charge ... so they are just taking money out of people account without permission or refunding money back .... I dont recommend this too anymore... they will take your money read more

Hour delivery on food order is ridiculous then when I complain offer me $14 to use toward next order. Uber can eat a fick read more

Uber - Shitty service - Taxis Near Me

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Strike 1 = Uber eats sends me WEEKLY coupons for $25 off of 2 meals. EVERY one of them is invalid. Strike 2 = Uber eats has NO contact us, even in help. If your help category is wrong - too bad. You can't reach out to them. Strike 3 = NONE of the usual SUPPORT@ --- or INFO@ --- or HELP@ --- bounce back also. So no emails, no calls. Leave them alone. THEY DON'T CARE. Worst. Customer. Service. Ever! read more

The customer service and the way they handle their gps systems. Tried to get a refund on an order because it was never there and paid $33.13 for it exact numbers and they said they'd give me $4 for compensation read more

Bad experience!!!! I scheduled a driver 4 hours before I needed it. Driver never picked me and my family up for a ride to the airport shuttle. Then missed the shuttle which I paid $464 for round trip. Next, since the shuttle was missed along with my payment for the shuttle I then had to drive to airport which took 1 1/2 hours then paid $120 to park my car for 4 days at the airport then had to pay for $12 on top of that to make sure the vehicle got to the airport. Uber has failed to resolve this issue because this was their fault not mine. I depended on them and they failed. read more

It is almost impossible to reach a live human being on Uber. And even when I explained the urgency of my request that UBER correct its own mistake - relying on a disreputable merchant - I was told I had to wait up to 24-48 hours for a response- There is no live human being available to research and correct any errors and it goes back to a 24 to 48 hour delay to get any response. Today I received a response that was not responsive and when I attempted to click the button to continue the conversation, it took me to a page that is not available. Uber riders beware of the UBER administration!!! Demand 24x7 LIVE customer service!!!!! Uber has processes that make it appear. They are entirely DISINTERESTED in resolving customer issues I do not have issue with the driving team -but the Uber administration is sadly, completely , woefully unresponsive , disregarding, disinterested and disrespectful of the public it alleges it wishes to assist and service. read more

Uber is a hit or miss depending on the city. My experience in ATL has been good. I got an Uber Black on this trip to take from the airport to the hotel and it was a nice ride in a new, very nicely maintained Escalade. He picked me up in the spot that I was at even though there was a mixup with the terminal info. read more

Uber - Taxis Near Me

Great timing and very dependable service. I highly recommend Uber. I am no longer able to drive a car. I depend on Uber rides. I am very satisfied with everything involving Uber! read more

The worst services ever !!!!!!! They are ripping people off , stealing money ! I ordered food and eta time showed 15 to 20 min , the drivers car wasn't moving for hour , I had to cancel my order due to a hight delay of my order! They didnt send me my money back , they stated that it is my fault that I cancel , so I guess it is my fault that I didn't received my food! Do not use Uber if you dont want to get ripped off! Horrible costumer service!!!!!!! Horrible service to use ! read more

My daughter ordered a cake from Nothing but Bundts in East Point. The driver claimed he delivered the cake. NOT! Black picture and NO cake. Christopher M at 470 408-4257 stole the cake. Probably took it for his Mom. Nothin but Bundts made the day right and replaced the cake. NEVER USE UBER for food!!!! read more

Tried to set up a trip to get my daughter to the airport. I got a rude man on the phone that could barely speak English. We could not communicate. I choose the English option. Could not complete transaction. Will never contact them again read more

I'm using Uber more often when traveling and find they are dependable and safe. When picking up my bags in Atlanta I ordered an Uber after seeing the sign where to exit. The app worked with no issues and provided the necessary information of pricing, arrival time and car details with tag number. I really like the fact it's a flat fee as opposed to a taxi. I walked the short distance outside the doors and waited. Signage was excellent. My Uber arrived on time. There was no offer to assist with baggage. The trunk was filled with personal items. The interior was clean and climate comfortable. The driver drove me to the address as requested. During the ride she was friendly and personable. The app closed out and I provided a rating and tip. She knew it was an Air Bnb. It would have been nice if she waited to make sure I got in with a bit of uncertainty over the address. I will continue to use Uber when traveling. However, I have had similar good experiences with Lyft. read more

Uber - Taxis Near Me

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I accidentally left my bag in an Uber. The driver returned five minutes later and demanded $100 or he wouldn't give me my bag. I tried to contact Uber but got caught in a maze of A I prompts which directed me to answers that did not offer any help. Impossible to get a person on the phone but finally I got a text saying someone would call me in 8 to ten minutes. Never heard from them. Don't use these ripoffs. I wonder what they do about all the rapes and assaults you hear about by drivers? USE LYFT read more

Uber drivers tracking signal, following, harassing, stalking me and my family. Cutting off, pulling out in front, causing traffic delay. Many with the new car sticker / rentals think they can not be identified. Some times work in pairs. Beware. Drivers are manipulating and weaponizing this service for other gigs. read more

Was told 15 mins to pick up at Marta station.Watched count down to 2 mins then it jumped to 7 then 9. Im a senior citizen with suitcase, 26 degrees not counting wind. Initially their app keep freezing? bottom line after 2.5 hour wait I took a cab. No text saying I found a better location so Im not coming. That is apparently not unheard of, my destination (Marietta) doest have many to bring back the other way. I get it, but Martin shouldnt accept a fare then not show up. Miserable. read more

I used Uber this morning for the first time in a while. I didn't know what I was really doing. Things have changed a lot. It worked like a well-oiled machine. My Driver. Albert was very kind and courteous. I couldn't have been nicer. The ride was nice, as well as the conversation. Definitely recommend! read more

The only reason I used Uber is because Lyft is not currently available in Montreal CAD. The driver could not find my location in front of a department store (with address). Then I was charged a cancellation fee. Then as I attempted to contact Uber via messaging I had no (option) to reply to their messages. Uber has been the absolute worse experience. I'd give them a minus zero, plus two, if I could. Everything is absolutely horrible. Oh, but if you're interested in becoming a driver, you can get right through to LIVE customer support. read more

Uber - Taxis Near Me

DON'T USE UBER!!!!! had my trip scheduled and confirmed the morning of. My card was charge and driver cancelled the trip. worthless!! customer service is a no go. it's all AI and hangs up. the app will not send you to customer service. left me stranded with no way to get home. read more

I have ro rely on car share to get to work daily. My job is 10 min away and they charge me anywhere from 27 to 37. And they're often late. They put my job in jeopardy. Wish I could get a refund for the ridiculous amount they charge to go a short distance. There are hardly and sidewalks where I've and a lot of tractor trailers otherwise I would walk to work and get there faster read more

Would give Uber 0 stars if possible. I live 30 miles west of Atlanta. I used Uber about four years ago to go to the Who concert in Atlanta. 50$ to the show, and the return trip was about the same. No problem there, good job. Used Uber to go to the Stones concert June 7, 2024. Reserved the ride weeks before. Driver was here on time. They were from far North Georgia up near Tennessee, did not know metro Atlanta at all. Their car was too old to have GPS navigation, so they were using their phone attached to the windshield. Watched as the driver went the wrong way on I-20. Mentioned that we needed 20-East to go to the stadium. Eventually driver got going the right way, which was in Friday rush hour traffic. Got to the show about a half hour late, which was no big deal. Was not worried about the opening act. As soon as I got out of the vehicle, started getting texts to leave the driver a tip from uber. Impossible to tell the app no, I just deleted them finally. Fare was okay, about 60$. Not going to tip when the driver was lost part of the time. Watched the show and it was fantastic. Had been 46 years since I saw the Stones, and it was amazing. So I left very happy. I am elderly but had my 45 year old son with me. Then the shakedown started. Got on Uber and requested a ride home. Cheapest fare was 200$. The app said due to demand I had to pay that amount. Disabled vet on pensions, too much for me. After fighting the app for a while I found that I could reserve a future pickup in thirty minutes for about a 100$. Still a shakedown, and I was disgusted with the fare. But better than getting a room at the Hilton which I almost did. For the next hour I had three drivers agree to pick me up. Then they all canceled in quick succession. I was at a Uber pick up spot. I could see on the GPS when the drivers were within 500 feet of me. The reason they were canceling was because they had been physically hailed by others that would pay that outrageous 200+ fare. Because I asked several drivers in person for a ride home and they would quote the 200$ rate. Had a couple that went into haggle mode. 180-160 etc. Then I realized why the other drivers had canceled. We called my daughter in law, who graciously picked us up. We got home at 3AM. Either Uber figured I was drunk leaving the concert (Don't drink) or they just extort outrageous fares when the customer is at a disadvantage. Either way it's wrong and I will never use them for anything again. I don't want my money going to San Francisco anyway. Summation: Stones good. Uber bad. read more

Uber (Postmates) is sticking it to customer - I placed an order on Friday 5/30/2025 for lunch for me (just one person's lunch). I tracked the delivery to about a 1/4 of a mile away and suddenly it showed the food was delivered when in reality it had not been delivered. I immediately tried to contact the driver through Uber and they rejected the call 3 times. I tried to just request a refund, but they were only giving me a refund for the food. The driver got his tip this is WRONG, if the driver did not deliver my food then he does not deserve the tip. They assured me through chat that they would refund the $3.00 for the tip and the amount for the food. They did as they said they would, however, when I went to place another order with Postmates today, the tip had been deducted yet again. And yes I know that in the grand scheme of things my $3.00 tip is not much, but I'm sure that if this is happening with small amounts I can only imagine that it happening on larger orders as well. They have agreed to give me the tip again, but I'm sure that within a few days it will be deducted again. By no means am I bashing the drivers for Uber just because one of them is not trustworthy or has been food deprived, usually I have had great delivery drivers. That being said this is not the first time that Uber has refunded money for an order or a portion of an order, then to have the tip deducted again. And I know that nobody is forcing me to use Uber Eats, it's just convenient. And GOD bless you Jared, I can only assume that you were starving and my lunch was the only way that you were going to get food for the foreseeable future, so I hope you enjoyed every bite. read more

This company is a human rights crisis, they need to treat the drivers right. They go against what American rights stand for. Like sending a driver 15 miles to pick up someone in a Tesla for around a 5 to 8 mile round trip that won't even cover driver expenses. Come on now. read more

I normally use Uber or Lyft when I'm traveling, but not when I'm at home in Atlanta. I have ridden Uber with my friend/neighbor from our condo in Midtown (on my friend's dime) to the airport, but I normally like to take MARTA unless I have more luggage than usual. When my car unexpectedly spent a night in the repair shop and I had no friend/coworker to take me to and from work, I finally had to use Uber in my own city. A ride from the repair shop in Marietta (in/around East Cobb) to my home in Atlantic Station during evening rush hour was 13.64 miles, took 22 minutes 49 seconds, and cost $16.56. A ride from my home to my workplace in Marietta during the following morning's rush hour was 13.94 miles, took 19 minutes 22 seconds, and cost $14.93. Both uberPOOL and uberX were available to me. The differences in the quoted prices between uberPOOL and uberX weren't significant enough (less than $1 each way) for me to choose uberPOOL, so I went with uberX for both rides. I rode in a brand new Toyota Corolla on my homebound ride and in a Camry in my workbound ride. As with any transportation network company like Uber and Lyft, your driver and ride will vary. I had a really talkative and inquisitive driver on my homebound ride and a really quiet driver on my workbound ride. Both got me to home and work safe and in about the same amount of time as if I had driven myself. I waited no more than 4 minutes for each driver to arrive. I also used Uber for rides to and from Dragon Con 2017 with no problems. I like how Uber emails you a nice detailed receipt with map after each ride. I also like how the app stores your historical trips and payment amounts. I like Uber because it's fast, cashless, convenient, and it's almost always been reliable for me. read more

The Uber we took was ok. The car was not well maintained or clean, and it had terrible smells in it. We did get to our destination safely and at a decent time. The cost was reasonable, but I do miss the days when Uber first started and the cars were clean, didn't smell, and the drivers were pleasant. read more

Uber - Taxis Near Me

Let's keep expectations real. It less money than a taxi. However, as it's grown, service has declined. See picture. Driver asked if I was heading to airport, I said no, heading home. His reply was to cancel. Either Uber needs to match certain drivers exclusively with airport trips or, drivers can't discriminate based on where people are going. The driver has been with Uber for 3.5 years. Either he's pulled this and gotten away with it or, it's something new he's trying out. Uber needs to get a grip on drivers doing this. Especially since there's a written record of it in their messaging platform. read more

Uber - this driver thinks the airport is his only destination. Wrong. - Taxis Near Me

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Nothing like a driver picking up your fare only to never pick you up and you have to pay them. Be aware of Ubers policies.

Watch your CC after your ride. I was charge a $201 surcharge for NO reason, and couldn't talk to a human to fix. Contested the charge on CC. Notice how the surcharge is written. read more

Uber - Taxis Near Me

I have had many good Uber rides and also several less than optimal. I just looked online and used their price quote for San Diego. I just want to know a guestimate for a one way ride! What do I get 13 different types of what I guess are vehicles with different costs. Nowhere anywhere is an average cost or estimate. I had no way to figure one with not knowing what all this stuff is. A simple thing like $18-$29 depending on traffic would be nice, but oh no what you get is just a pile of useless info. I dont care what I ride in as long as its safe. I just want to get someplace. Yet they want to tell you all about every different car until you just click out and go to another ride share. read more

DISGUSTED by Uber and their drivers. I left my phone in an Uber in ATL and the driver refused to return it. What's worse is Uber has no customer service number and refused to give the name of the driver so I could file a complete police report. They only contact came from some representative all the way in southeast Asia. She couldn't answer any questions. It's as if they are protecting crooked drivers rather than providing quality customer service. Uber has lost all my respect, and they lack the integrity of a good business. P.S. If you ever catch a ride with Robert in the black Nissan Armada hold him down until I get there. I attached screenshots from my terrible Atlanta Uber trip. read more

Uber - Taxis Near Me

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Easy as 1, 2, 3! Simple as A, B, C! I opened my iPhone's handy dandy Uber app, selected the first top rated driver in my area, typed in my destination and violà. My credit card was instantly confirmed and my driver texted "En route" within a matter of minutes! I chose this particular driver due to his 4.9/5 star rating, his profile photo appeared professional and nonthreatening, the vehicle information was suitable for my needs and because my handy dandy Uber app showed he was only a short 2 minutes away. Jarrod arrived in the knick of time in a clean, comfortable Toyota Prius. The ride was so much better than a smelly cab. ~Christy endorses Uber rides. read more

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I should have followed by gut! UBER can not be trusted. Everything was confirmed and paid for for a trip to the airport and 5 minutes after Uber was supposed to pick us up they CANCELLED and took the charge off my Venmo account! I WILL NEVER USE UBER AGAIN read more

Try to use Uber eats this evening. Not even close to the delivery time expected. Food was not even picked up until after the time they said it should've been delivered. When I tried to use the app to chat that also did not work. Definitely won't be doing this again. read more

Uber - Expected delivery of food 8:40 PM. Pick up 9:14 PM and 33 minutes expected until arrival. - Taxis Near Me

Uber quality has gone to total SHIT at the same time increased prices. It just seems once they all get greedy and go public it's downhill for consumers. Ultimately that's likely not in anyone's best interest. read more

I'd give negative stars if possible! Beware to all travelers. There are drivers outside the airport claiming to be Uber drivers then charge you cash and over $80 for a 10 minute drive. Then upon disagreeing about the price took off with our bag! We could not get it back because Uber has no record of airport drivers. Made for a horrible trip but want everyone to be made aware of this scam! read more