Trey is a great customer service rep, and they repaired my brand new Dell laptop that had not worked for 9 MONTHS after I bought it!!!!!!!!

Phone screen was replaced in less than two hours. Notified me via text the minute it was ready to pick up . read more

Buckle up. When I came into the office, told the tech I was having blackout issues (maybe GPU) and then it evolved into blackout and restart issues. It then turned into the PC not starting up and crashing on startup. I got an error message that said I had a corrupt/missing windows file and it needed to have windows reinstalled. So, I attempted to do that locally and the computer had the same result. Since I didn't have a backup computer, I had to bring in my PC to you guys and get it fixed. I dropped of my PC on May 12th and had an in-depth discussion with one of the techs and he said it might be just windows and it might also be a bad GPU OR it could be a thermal issue from the CPU. He suggested that he may have to look at replacing the thermal paste. I asked when it would be done and he said likely Tuesday, May 14 at the latest. I said no big deal, I can make do for 2 days. I left feeling confident I would hear back soon. Since a windows reinstall and stress test doesn't take a skilled tech nor does it take a lot of time. (Maybe 4 hours tops). Fast forward to Wednesday and I haven't heard a thing about my PC. So, I call and apparently the tech wasn't available to do the repair and it would be done by Thursday... Ok, its already late and now its going to be even later. This isnt a tough fix. Fast forward to Thursday. I get off work late after not hearing anything from the office. and your office is closed and I have no way of leaving a voicemail asking where my hardware is. Cool. Feeling pretty frustrated at this point. Friday now and I call again at 2:18 PM and ask what is going on. The person looks up my profile and tells me "We ran a diagnostic and it looks like you need a new windows installed.".................Ok, so you haven't done anything at all. BECAUSE THATS WHAT I TOLD YOU I NEEDED YOU TO DO WHEN I DROPPED IT OFF. I was then told that the tech who is going to do the repair, wait for it, "ISNT IN TODAY AND WILL HAVE TO DO IT TOMORROW". Ok at this point, I have 0 faith in your ability to manage a store, much less actually repair my hardware. I get off the phone preparing to come get the PC and tell them to forget about it. ALAS, the manager calls me and says they have trouble passing off work and apologizing for the inconvenience (He also told me it would be done That day or the day after. Sweet whatever just fix my PC please). I have worked in retail and I understand that struggle so I had patience with them. [what little I had left] Saturday: It's 3:56 PM and I haven't heard a word from the store... so I call them. "Heyyyy so the tech who is supposed to fix this isn't in today so it'll probably be tomorrow." At this point, I'm done. I am ready to come get the PC but I am busy so I cant come get it. Sunday: They open at 12. I call at 12:08. "Where is my PC, Is it done?" -Alic "Hey so we looked at it yesterday but the tech who is going to work on it won't be in until tomorrow so we should have it done tomorrow." "Ok so y'all have successfully 'We will have this done Tomorrow'd me into oblivion so go ahead and put a stop work on that PC and I will come and pick it up today. Thanks for trying but don't worry about it." The front desk lady said ok and sorry about it. I then get a call (not kidding) 16 minutes later. With a voicemail from Crystal saying that the repair is done and has been successfully stress tested. In 16 minutes. Hm. Interesting. I find it hard to believe that a real genuine level of stress testing was done to ensure there are no other underlining issues. Also, I told you to stop working on it.... So I drive to the store to pick up my pc. The lady at the front desk recognized me and said I was "a trooper" "mmhm". She goes back to get the pc and someone else tells me it was updates and stress tested. "what tests did you run?" I wanted to know what was normal? Did they do anything we discussed when I dropped it off? What OS is on it? The first tech said they may try Windows 10 and 11 to see if it reacted the same. I'm going to guess that none of that tested actually happened in the 16 minutes it took you to "fix" the PC. Well, when I asked, turns out they didn't do a complete test of the PC and They gave me a sticky note with stress tests I can run at home..... hahahaha wtf. THEN THEY PROCEEDED TO CHARGE ME FULL PRICE FOR SERVICE. I have never felt more disrespected from a service industry location. Fire your management and restart at this store. Customer service lvl 0. Awareness lvl 0. Reusability lvl 0. read more

JAMES!!!!!! Is the name!! This guy was awesome! Customer service was superb from the time I walked in the store. He was extremely knowledgeable, throughly answered all of my questions, and completed the repair within an hour, which was earlier than the time quoted. So not only is James great at this location but clearly the guys that are completing the repairs are as well. I would definitely recommend this location, and return if needed. read more

Nice technician who called me right after finishing the screen repair which allowed us to pick up on the way home from dinner. Great service and quick!! My daughter loves her like-new phone! read more

Best option to fix your phone . Professional, fast and responsive, nice experience for a bad moment.

My son's iPad screen was cracked. I was able to get same day service making for a happy 6 year old! The cost was a little more than I expected to pay for an older iPad but it was worth it! Happy Son, Happy Mom! read more

One call, had parts, checked for warranty and completed repair! What more can you ask for.

My iPhone 8 screen was cracked in many places after a fall (even in an otterbox!) ... they fixed it in an hour for $100; which, considering a new device would be $600-700, was a good deal. I only waited for 5 minutes each time (intake and pick up). Friendly service! read more

Very helpful and very knowledgeable. Went to the location on Crater Lake. Pricing was very reasonable

If you ever need to have a phone or anything electronic repaired DO NOT ever go to UBreakiFix. I dropped off a phone that the screen went black on for a screen replacement. I drew the unlock pattern on a post it note because they needed it to unlock the phone after the repair to do testing. Well they never called me I had to call them and when I did they said the pattern was incorrect. That's the pattern that's been on the phone for 7 years and it's never been changed. Well, they wouldn't release the repaired phone without being able to unlock and test it. I think they did something because now I'm locked out of the phone and it's in worse condition than when I took it. They had to undo the repair before they would give the phone back. I think they kept trying the unlock when they couldn't get it right and the phone factory reset and they won't admit it. They have my number and there is no reason they couldn't have called me. I'm beyond livid. read more

Stopped in when my sons phone wouldn't charge- a piece of his charger had broken off and lodge in the charging slot. Stopped in expecting it to be costly and take a bit of time to disassemble. The tech greeted us, confirmed the problem and popped that rogue piece out in seconds! Very grateful for such a quick fix! I know we'll use them from now on for all our repairs. read more

My Xbox HDMI port broke out of no where so I made a couple every one was saying 2 weeks and more expensive so I have these guys a call and they came through read more

Harrison was amazing!! He was personable, professional, and reassuring. I had never been here before, but as soon as I walked in the door, I was greeted with such kindness, which made my experience that much better. I would definitely recommend! If you broke any of your devices, these are the people you want to fix it!! The team here made my phone look like I just unboxed it Much appreciation and gratitude read more

Asurion told me my photos and texts were lost forever. Several different employees at the Tmobile store said the same thing. If I would have listened to them, 10 years of my memories would be gone but I decided to give UbreakIfix a try and they restored EVERYTHING! All of my photos, videos, texts, they truly are the best! read more

Awesome group of guys who know what they're doing!! I had been having trouble with my phone going on almost two weeks and I walked in and they had it fixed 30 minutes later and put a new screen protector on for me. Highly recommend!! read more

Got my laptop back (macbook air 2020) and not only is there a giant scratch AND a dent on my laptop, they failed to properly fix it. They had to send it off because they couldn't fix it in store, and over $400 dollars later my laptop not only will restart randomly, but also die within only a few hours of use and overheats very easily. Very disappointed with my service. do not recommend. read more

Excellent service and fast! Harrison was very knowledgeable and helpful when we had to replace the battery and screen for my son's iPhone. I would highly recommend bringing your device to this location. read more