Very helpful to all the customers I observed before me, and me as well. And actually didn't even charge me for the simple fix.

This is the best now that Kyle is back. He is trying to get things caught up since he bought it back. We're happy to have him there again.

Your customer service was commendable; however, I was charged $58 for a charger that is listed at only $29 on the maker website, Amazon, and other retailers. Keep in mind It's a good quality charger "Anker" and I needed it at the moment I couldn't wait for delivery or drive down to Walmart, so I am thankful they had something I could have. But do your research before buying! read more

We have brought laptops here to be fixed before and received excellent service, right down to my elderly Dad's laptop. They were very patient and caring. I have purchased 2 laptops from them as well. Today I had work down on my iPhone. Completely satisfied customers here!!! Won't go any else!!! read more

I had to send in my almost 10 year old, difficult-to-work-with laptop and they tried their hardest to fix it while clearly telling me their thought process and what they thought the issues were. Unfortunately, it would have required even more in-depth work than I was comfortable paying for in order to fix it, but it certainly wasn't for a lack of effort on the store's part. This is by far the best technical support I've ever received from anywhere, online or in-person, and I highly recommend the team here at Oxford for all they've done for me. read more

I dropped my phone in the morning and it cracked and messed up the screen completely. i made an appointment online and went in and was out in 30 minutes. everyone was so friendly and helpful. most places charge an extreme amount of money for iphone repairs, but they had fair prices with a good warranty! i will absolutely return to this place if anything happens to my technology in the future read more

Avoid this place at all costs! They are borderline scammers, and their only intention is to manipulate and rob you. They will not listen, and they couldn't care less about you or your wellbeing. We worked with Kyle, who was extremely rude and snakey the entire time. When I called them to explain our problem, he put me on hold and switched back instantly to interrupt my already very brief explanation because he did not want to listen. I just happened to have him on speaker phone at the time, and it was strongly suggested that I not use them. To my regret I decided to ignore this, and we dropped off a laptop for repair. We only needed a new screw in the hinge and the screen frame re-glued. I stressed that the screen was perfectly fine and that we needed the hinge fixed also. At that time they insisted the repair would be much less than $100.00 because this was a simple service, and that their policy was to call us before initiating any repairs that might be over $100.00. Only minutes after leaving, they called back trying to up-sell us into buying a new screen for $235.00+ even though we said beforehand that we did not want to do that. Kyle called us back two days later to let us know that it was ready, and that it would be $142.00 for the repair. We refused this, as they'd already told us they would not initiate any repairs over $100.00 without contacting us first. After making us wait another day, they finally called back allowing us to pick up the laptop for $107.00 after tax. The entire time Kyle kept complimenting himself on how great of a job he felt they did, and that they were doing us a favor by "charging us less per our request." They were not doing us a favor. They effectively charged us the maximum amount possible because they'd talked themselves into a corner already. Even worse, when we got the laptop back they still did not even fix the hinge. Their excuse for the cost was that this project was very labor intensive but ultimately they did not even do the correct repair. Overall they took four times longer to do half of what services they promised, made up a number to charge us whatever they could get away with, and lied through their teeth to us the whole time. They will sit around doing nothing with your device all day and call it labor. Go anywhere else. Watching a 10-minute YouTube video and doing it yourself would be better than coming here. read more