great customer service, stated clearly what was the problem and what they where going to do

The most horrific service I've ever received they are extremely unprofessional and rude. After taking 3 months to fix my computer when they told me it would take 2 weeks they tried to upcharge me but failed. I used my computer right after receiving it and it immediately broke again because they did repair wrong and caused damage to my computer. I took it back to the store because there is supposed to be a warranty on it and they said that I caused the damage and I would have to pay more. NEVER GO TO THIS PLACE. read more

Brought my phone in to change a battery and they burned it up. Technician apologized but refused to disclose the name of their insurance provider. Also refused to give the name of the owner or manager. Stay away!!! read more

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The manager was rude and didn't offer any solutions to help resolve my situation. I was in the store for over 1.5 hours. I arrived around 3:30 and had an issue with them finding my claim in the system. Finally, at 5:00, I was able to get my warranty claim to show in their system and they told me that I would have to come back the following day because they only do same day repair if you come in before 4 pm. Even though I came in at 3:30, they acted like I wasn't in there until 5 pm getting checked in and blamed me. They treated me like I wasn't even human. They close at 7 and it doesn't take 3 hours to replace 1 phone screen. I even called the day before to make sure I had an appointment. I'm disgusted by the experience. read more

Stay far away from this business. In order to get anything repaired, you have to agree to a yearly subscription. Charge, $24 dollars a month. Ridiculous. I don't see myself breaking a piece of equipment every month. This business is a total scam. read more

uBreakiFix by Asurion - This is the 310 State Route 36 STE 704 West Long Branch NJ 07764 Location Phone # (732) 676-2010 - Mobile Phone Repair Near Me - West Long Branch, New Jersey

Customer service is so bad i filed a complaint with the police I dropped my iphone off for liquid screen protector 4:55pm and said i would leave for an appointment and come back later Closing time was 7pm i arrived 5:35 and door was locked i banged on window as i saw a heavy set male in the back He came out and screamed at me for banging, to which i said i was a physician and needed my phone, and why was the store closed so early he claimed there was a fire ( the police later said that was untrue) and i needed to come back tomorrow He eventually put a sign up saying the store was closing early at 6pm but i was there 5:35pm and it was locked That led to my trying to come in and his pushing the door at me so i fell on my right forearm, severely bruising it I banged again, showed him my receipt, and he still would not assist me, claiming he did not have my phone I then called the police at which point he suddenly got me the phone and ran out. so why did they close so early? why wouldn't he give me my phone ? Police took my info and that of neighbors who witnessed it and creates a case number for possible assault 1 charge This is criminal Do not use this store read more

DO NOT GO HERE! TERRIBLE WORK DONE AND TERRIBLE CUSTOMER SERVICE. Read below for why: I had cracked my screen and got it fixed at this location about 2 months ago. They told me I had one year of warranty. Fast forward to a couple days ago- my phone screen literally snapped off, exposing the battery and inside of the phone. It seemed as if the adhesive when they originally fixed my phone was not done correctly or the part they used was defective. That's strike 1. I went back to the store expecting it to be covered under warranty since it was clearly something they did wrong. The employee and manager then accused me of ripping the screen off my own phone...... they said, "someone had to intentionally pulled off this screen for this type of damaged." Mind you my phone screen wasn't even cracked.... I told them that they were crazy to think I sat there and ripped my own phone screen off my phone. They said it didn't really matter what my explanation was but that purposeful physical damage is not covered under the warranty. They told me they could fix it but I'd have to pay again. Imagine giving more money to a place that did a terrible job and doesn't take responsibility for it? That's strike 2. I went to another location uBreakiFix and they told me that this should have absolutely been covered under the warranty. Strike 3! This other location fixed my phone and informed me of everything needed so I was properly aware if I was to have any issues going forward. To conclude, go to another location or another company, but DO NOT GO HERE. read more

This is more a review of the particular rep, not the service itself. So, here goes...Visit #1 no problems except Samsung's warranty system was down. Regardless, they ordered parts to potentially fix the phone. Visit #2. Made an appointment for 1pm (two weeks later). When I arrived the door was locked. A sign on the door said "Out for lunch until 2:30". 2:30?! Got home after wasting 30 minutes round trip. Not happy. Visit #3. walked in, no customers. Rep walks up and after looking up my ticket says that the warranty has expired. This is after Samsung said in an email that my warranty was good until next August. In any case, not uBreakiFix's fault. However, in the process of the rep looking at my phone he asked for my security code. I gave it to him but then thought, why do they need my code? It's in maintenance mode so my data is secure. I nicely asked him why, expecting to get a simple answer. He immediately got an attitude. I told him i wasn't accusing him of anything I was just interested in why my code was needed. Something to the effect of "for testing the repair" was said. I said, isn't that what maintenance mode is for? He basically said "stop talking". I really wanted to tell him where to go but bit my tongue instead. This guy needs a new line of work if a customer can ask a legitimate question without getting offended. read more

Great experience! I cracked my iPhone screen, they are trustworthy to repair/replace.

One December 13, 2023 I brought my phone in for repair of the back cover. They ordered the part but when it came in a different technician told me they wouldn't honor the warranty unless I also replaced the battery, another part they had to order. I told them to go ahead and order it. A few days later the first technician called me to tell me the back cover was in. It turns out the battery was never ordered and no notation had been made about me showing up and being turned away. The first technician ordered the battery. When I received a notification that the battery was in, I headed into the store. Ultimately I left my phone to have these parts replaced, and they broke some part causing the screen to be useless. They said they would order the part and call me when the phone was ready. Six days later I was told they have no idea when the part will be in, because, the weather has been bad. I contacted customer support at ubreakifix (or ubreakwebreakmore as I call it) and was told I had no option but to wait until the parts come in and the repairs are done. That was yesterday, January 23, 2024 and today I'm going down to retrieve my broken phone, with assistance of the local police if needed. They have never kept me updated on the status of the repair unless I contacted them first and they have not updated the "Track Your Repair Online" log because they obviously don't want a record of this misadventure. Do yourself a favor and stay far away from this place. read more

Would never come here! Was first told 250 for the MacBook screen repair and then was quoted 700 for a screen with no Apple logo on the back! Scam Scam Scam. Another gentleman came from the back to help and had a smug tech guy attitude. I talked to him and he was arrogant and rude. Would never come here! read more

The absolute worst customer service I've ever seen , do not bring any phone here for a repair , call it a loss and buy a new phone

TERRIBLE customer service , told me they could fix my phone and had all the parts, kept my phone for 2 hours to call me and say they didn't have the part...waste of time. read more

Stay away!!! This company tried to pull a bait and switch on me today. I called to see how much it would cost to get my phone repaired and was given a price. I asked if the part was in stock, and was told that it was. However, when I got to the store, they told me I was talking to their call center, which doesn't know what they have in stock, and the only part they had for my phone was not a third party part and would be double what was quoted. I called corporate to give them the opportunity to make good on their error, and they said they would review it and get back to me in a few days. I had already wasted too much time and gas with this company and decided to take my business to a reputable firm who appreciates their customers. read more