Extremely poor experience with Ria customer service. I was trying to translate for my brother who…read moredoesn't speak English, but the agent refused to help, kept insisting he had to call himself, and ended up yelling and hanging up on me. Completely unprofessional and frustrating.

Review of Ria Money Transfer - Extremely Disappointing and Unprofessional Experience…read more I am writing this review after one of the worst money transfer experiences I have ever had. I used Ria to send money to my Orange Money wallet in Ivory Coast, a service Ria advertises as instant or completed "within minutes." Instead, my transfer has been stuck for more than 24 hours, and Ria still cannot give me a real explanation or solution. The most frustrating part is the misinformation and contradictions coming from their customer service: * First, they told me the transfer was already "released." * Then they said it was "waiting on their partner." * Now they're claiming that the third-party company (Thunes) may take 0 to 72 business hours to complete a mobile wallet deposit -- something Ria never tells you before you send your money. If a service can take up to three business days, it should NOT be promoted as instant. This is misleading at best, and dishonest at worst. I also received two missed calls from a Ria number, yet nothing was updated and I was given no explanation. My money is stuck, I cannot cancel the transaction, and I cannot access my own funds -- while Ria keeps giving me vague, scripted answers that contradict their own advertised timelines. This has caused me stress, inconvenience, and a complete loss of trust in Ria's reliability. When someone sends money internationally, it is usually urgent and important. To have it held up like this with no transparency is unacceptable. Ria needs to take responsibility, fix their communication, and stop advertising "instant" transfers if the reality is a possible 72-business-hour delay. Until they improve, I cannot recommend this service to anyone.

Pros: - Great employees with a commitment to innovation and…read moreservice to clients. - Great global financial services company with a very well geographically diversified executive board and board of directors. Such diversification truly shows how the company walks the talk on it's commitment to diversity. You don't see as much diversity at the other Swiss banks. - Very good, bright and hardworking CEO Brady Dougan who comes from a very good and modest upbringing. He truly cares about the company, its clients and its people. - Top culture is to be innovative and international. A plus especially when comparing to the other Swiss banks. - They are innovative in their solutions and have a lot of bright people working for them to offer such solutions especially when looking at Investment Banking and premium ultra high net worth wealth management. - They often give employment opportunities to the hardworking bright "underdog" and will help the person to grow. Negatives: - As this is a big firm, there can be people at the lower of the totem pole that does not always fit into the real CS culture. But nothing in life is 100% perfect. - Since it is the 2nd biggest Swiss bank by assets, people always think the other bigger Swiss bank is better and thus CS could face doubts as the less better of the two. Bigger doesn't always mean better. CS did not have to rely on government support and honest tax payer's money thanks to excellent Risk Management and executive board with Brady leading the team.

This is the best company you can work for. Gives you a lot of freedom and you can be very…read moreentrepreneurial. Great people work there. Sometimes a little political, but I guess that is true for any large multinational firm.