I generally have a great experience at any WeWork I utilize - that being said, every single time…read moreI've tried to speak to someone at the front desk at this location, they are either not there, or are uncharacteristically rude (compared to other locations).
Just today, I was stopping by to pick up a package (I have a remote membership with mail forwarding to this locale), I said "hi, I'm here to pick up a package, it's under (name)" and they looked at me like I had two heads, and said "um, what company do you work for? What's the package for?" which is honestly none of their business (they could look me up by name). They then, without checking, said "we don't have anything, sorry." When I said that the package was noted as "delivered to the mail room" the front desk person mentioned that packages often get delivered to a mail room across the piazza. When I went over to get my package I saw that about 80% of the packages there were for the WeWork. If they know this is a common occurrence, why respond that way? I don't understand. Also, if you know this is a common problem, maybe take the time to pop over there to get those packages and bring them over to where they're supposed to be? I know that's a tall order, but it feels really hollow when you say "yeah this happens at least 3 times a day".
Another instance at this location - when I initially stopped by to tour the location (I had made an appointment) - I came in and waited at the front desk for about 10 minutes, no one was there. Someone walked up and sat down at the desk and looked at their computer, not acknowledging me for another 10 minutes, I was the only person at the front desk. At this point, I just decided to walk around and tour things myself. Later on, I got an email from that location saying "hey we didn't see you for your tour!" Like c'mon, if you know that someone is showing up for a tour, for starters, show up where they will be entering, or at least go to the front desk. Second, if you're a front desk person - maybe look up from the computer and at least say "hi"? I feel like this is common sense.
There have been a few other times I've used this spot, and each time, zero people at the front desk or 1-2 people that do not look up or notice anything around them.
Again, I'm generally pretty happy with my experience with WeWork, but goodness gracious, this locale needs just a small amount of common courtesy and that would make a huge difference. It makes me second guess the monthly investment.