What do you call a doctor's office that doesn't answer their phone, but cancels you for not…read moreanswering your phone? Do you want your doctor to be emotionally detached like the buddha idols he worships, or do you want him emotionally involved, listening, and reacting to your information about your healing process? This place seems fine for people with one simple injury who were healthy before, but not for me.

This is Denise the office manager, after balling up her fist and lunging at me 3 times saying you…read morescared better be while the 2 females threatened me on a video chat. This is after I asked her and reported her to Berkeley community thearpy to stop coming to my place of work and my son's school harassing us, she continues. Don't understand her anger and hostility, however other reviews do confirm she threatens patients and gets other people to threaten and harass patients. Nagenne the physical thearpist runs a very hostile negative practice where she gets employs to harass and intimidate patients. Nagenne committed patient abandonment to myself and my son and lied on our medical records that I did not want to come back because of disrespect and unprofessionalism, and that is am her patient via phone. I have called and left messages and email messages with no response, and new and persisting pain caused by the physical thearpy and abandonment done to me and my son. The only response I got was Denise stalking, threatening and harassing me.

I was thoroughly pleased with my experience with Dr. Simon for two years, and happy that I had…read morefound such a good doctor. The only thing that I didn't like was that she retired in 2022.

I had been a patient of Dr. Simon until my employer increased the health insurance premium that i…read morehad to change providers. I was terribly sad to leave such a caring, thorough and knowledgeable Doctor. Dr. Simon really got to know my history; took the time to listen to my concerns. I truly felt she went beyond most. Hoping negotiations with health care improve and the costs are manageable so I can be her patient again.

I had a new patient appointment with Dr. Wallace. San Pablo Rd (the main road leading to this…read moreclinic) was closed in one direction for over 10 min. so I was stuck. I called the Sutter number listed for this location from my car to let them know what was happening and they told me they'll let the office know and no problem. Sutter has a 15-min late policy which allows them to cancel your appointment if you're late. I walked in 14 minutes into my appointment time. After checking in and waiting to see the doctor, I was told that Dr.Wallace decided to cancel my appointment. I was shocked! I asked to speak to Dr. Wallace, but I was told she needed to leave early that day and was filling out paperwork. I waited to speak to the clinic manager and complained that my appointment should not be cancelled because a doctor wants to leave early on a Friday afternoon and that I was not technically late. She explained that I was, because the checking in process took about 2-3 minutes. I had a time sensitive medical reason why I needed to see a PCP and waited weeks for that appointment. I was crying uncontrollably in the lobby and requested again to just speak to the doctor briefly, but she refused and did not care. It is a terrible feeling to deal with a medical problem and feel that no one is willing to help you. I cannot imagine that a doctor who treats any of her patients in this careless way can be an effective or empathetic caretaker.

Had a good new patient appointment with Dr. Wallace and was excited for her to be my new PCP after…read moreI moved up to the Bay Area. Unfortunately the intake appointment was the only good part of dealing with her office - anything outside of the room gets little to no response. Dr. Wallace prescribed a medication that is necessary in assisting a medical condition I had, but when insurance initially denied it due to her prescribing too low a dosage, I was unable to get any follow up help on appealing or prescribing at the correct dosage. Multiple follow ups went unanswered, and in over three weeks no resolution was made. Ultimately had to go back to my original PCP, who is in a different part of the state, and was able to get the prescription including pre-authorization within two days. Whether this is an issue with Dr. Wallace, her office, or a centralized Sutter insurance team, this was unacceptable. If you don't have any prescription needs she might be a good fit, and I can tell she's a good doctor, but outside of that the standard of care was not met in any way. I cancelled all future appointments.

I can't say enough good things about the team here. Everyone I came in contact with helped me…read morethrough my anxiety. And there are a lot of people to ensure your appointment runs smoothly and on time. I appreciated the appointment board in the waiting area letting patients and drivers know where a person is at in their appointment is refreshing. I would say, definitely pay attention to which parking garage you enter. There is one garage that is connected to the center and one that isn't. Otherwise, if you can come here, I would recommend it.

I have good things to say about east bay endoscopy. I was scared for my procedure. I told the nurse…read moreand she was extremely kind and empathetic. She stayed with me the whole time I was waiting in the pre-op area, was gentle with the needle and explained everything. She took her time to explain things to me. The parking situation is both good and bad. The garage is gated and free if you're an EBE customer, but to get out and into the center you have to follow a dark and gross back hallway. Signage was clear though. The waiting room is small but clean and well organized. The surgical area itself isn't very separate from the prep areas, but there is still privacy.

Nina Birnbaum is an outstanding person? And an outstanding doctor!…read more I made an instant connection with her the first time I met her: she is an excellent listener, asks very good questions, is well-connected, and a superior team-builder. When I came to her I had just finished up with several bouts of pancreatitis - very painful. Three doctors before her had left medical practice during a period of intense change for physicians. I asked her to promise me she would not leave; a rediculous thing to ask but just to say how scared and desperate I felt. I am now older and need more specialists, but she has been with me to help build that team. She is incredibly smart and has diagnosed a number of my situations just by listening to my descriptions (and then getting confirmation). She is kind... so kind. And she tells the truth. I am not afraid of dying, but I really don't like loss of control. Which means having a doctor who is honest with me and treats me like a partner in addressing my medical concerns. I hope Nina will remain my doctor for the rest of my lifetime...

Where did Dr. Birnbaum go? I kept my insurance just for her but found out she's not at Sutter as of…read morelast week. Anyone know?

Leo is a fantastic physical therapist, very knowledgeable and personable. He greatly helped with my…read morefrozen shoulder. I highly recommend him. The assistants and office staff are also good too.

The physical therapy for strenght, balance to prevent falls, foot, shoulder, hip, and back pain…read moreduring the last few months has been a transformative experience. I again have painless movement to enjoy gardening, walking, and my normal every day activities. The biggest improvement has been the foot work which changed how I walk and the shape of my foot through strenghtening and zero drop sole and wide toe box shoes. I complete my daily home exercise program and am grateful to the entire excellent staff, especially Gianna, David, John and Devon for their caring, professional and personable care. Calls and emails were returned within a short time. I highly recommened this business.

My mom and my aunt have been going to this holistic doctor's office. they really care for patients…read moreand offer acupuncture and many different classes. The Staff are always friendly and the place is always clean and never have to wait when you have an appointment, they take you right in. for looking for more than just a primary care doctors office this is the place.

I am a 66 year old man with osteoarthritis pain and other chronic health issues. I was with Kaiser…read morefor over 25 years and recently switched to Dr. Anas Hana's office more by coincidence. Man!!! what a difference. During out initial conversation and review of my health history I could tell that he actually red and knew a lot about what was in my Kaiser chart. We established a routine that includes acupuncture, which he administers himself. His entire approach and execution of the treatments are pure magic. I call him a magician. It is amazing how much more energy I have and how my pain is manageable within 5 sessions of his treatment, which is holistic, as in so much more than just acupuncture or just western medicine chart review. He is a true healer for me and I hope that his practice is doing well for many years to come.

This is a review of the office staff, particularly the lead receptionist--one of the rudest and…read moremost unprofessional staff members I have ever encountered. For two years, I have tried to schedule an appointment with my doctor, but every time I call, she abruptly tells me the earliest date is four to five months away. When I explained my urgent need, she became defensive, told me to find another doctor, and hung up--something she has also done to other patients. Her behavior has repeatedly prevented me from seeing my doctor, as she shows no willingness to accommodate earlier appointments. This receptionist not only lacks basic manners and empathy but also displays a combative attitude and poor interpersonal skills, making her unfit for a role requiring patient care and respect. I am not alone in this experience--multiple Yelp reviews report similar incidents. Below is a summary of eight reviewers' comments showing how this one receptionist has damaged the clinic's reputation in the East Bay community. Unfortunately I had to change my Doctor whom I liked very much. Here are some highlights from reviews posted on this Yelp page: Kenneth O. "Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's appointment " " In all of my years as a Blue Shield patient have I been so disrespectfully treated" "Horrible customer service" Topden T., "Rude as others have reported before me, she immediately started scolding me. " "She blamed me for rescheduling appointments with Dr. Robinson." "hung up without trying to resolve the issue " "As others before me have warned: this place is shady, unsanitary, crowded, claustrophobic, and their interactions with new patients are based on lying and cheating." "one of the worst experiences with medical providers I've had in my life." "their interactions with new patients are based on lying and cheating" Xuxu A. "The billing clerk (Her name is May )is extremely rude and arrogant, she was yelling at me over the phone" "If you are a patient, please read my horrible experience. Don't waste your time and money on this place!!!!You will be treated poorly and rudely" "After that, endless mails and rude phone calls have never ended." "After this conversation, I understood where May's rudeness come from? When your doctor doesn't care about their patient, the quality of their job, how can a clerk care?" " So far, I didn't hear any apologies for their poor management and rude attitude. "What a drama and shady place! " Margaret c. I would clarify every time the type of visit and code you are getting from this shady office clerk. Jackson H "The conversation went exactly as other reviewers experienced - unprofessional, rude, combative. " "she has not felt more bullied and humiliated by a service provider" Jimpers N. "Astoundingly rude and ignorant receptionist" "Hung up on me as I was trying to figure out insurance information. Hung up again on my insurance provider as they were trying to communicate" H Takehiro S. "horrible, horrible, horrible" Cassey H. "The office deserve zero stars. Very inefficient, rude and stupid receptionist" "This scum of a receptionist suddenly said this wasn't working out and abruptly hung up on my face! " " That stupid receptionist has no customer service skills and who is she to decide the call is not working out?! she is suppose to help and figure things out not hang up! I don't know how scum like her keep their job having 0 customer service skills!"

Just spoke to staff that was completely rude unreasonable and unwilling to schedule my wife's…read moreappointment without us selecting an unseen Dr as our primary care provider. In all of my years as a Blue Shield patient have I been so disrespectfully treated. Horrible customer service.