I've been a patient of Dr. Hays since 2008 when he came to CPMC. In 2012, he moved to UCSF, and…read morebecame Heart and Lung Transplant Director there. I followed him to UCSF, and was able to become a patient of the program and received my transplant in 2014. The cumulative team itself is amazing, but I have to thanks Dr. Hays for advocating my case forward there. He believed in me, and therefore gave everyone else confidence to proceed in evaluating, listing and transplanting me. If you want an intelligent, diligent and caring doctor, he is your guy. He is younger, so a bit more approachable and flexible and welcome to new and innovative treatments, or to at least consider them without just throwing them out. He attends seminars and conferences regularly to stay up to date, as well as puts on educational conferences of his own in the area. He is patient with my questions and requests for more explanation, but most important, he listens to me. He has been my favorite and most faithful doctor in my lifetime of receiving care for my complicated pulmonary disease history. I truly recommend Dr. Steve Hays for anyone seeking out a pulmonary/transplant specialist, the bonus being you have the entire Heart & Lung Transplant & Pulmonary teams at UCSF in addition to his medical expertise and manner.

I really like Sutter and pretty much all the support staff I've met. Dr. Greenberg was truly…read moreknowledgeable and efficient. The staff are also really great. The only problems I've had are with external referrals. Even then the Sutter Office here was supportive and really seemed to care. My review of the referral is forthcoming. The first referral was sent in October. I finally have an appointment on January 29.

I lost a week on getting a severely life-impairing issue treated because they couldn't be clear…read moreabout who they accepted as patients. Day 1: My doctor sends in a referral Day 2: I check to see that the office received the referral. They say they won't know until corporate passes it on, in 7-10 days. Day 4: my doctor starts trying to check in with them, because "it's not that weird for faxes to get lost" Day 6: they tell my doctor that they don't accept outside referrals so it is impossible to see me.

Dr. Bigelow has gotten some bad reviews here. Most seem related to two topics, waiting time and…read morethings related to sleep clinic stuff. I can't speak to the sleep clinic but I can say, yes, I did wait longer than I would normally like too. However, I understand the reason behind the long wait too. Namely that Dr. Bigelow spends as much time as she can with her clients and really tries to understand them and get to know them. She is a specialist after all. I found her and staff to be respectful, kind and helpful. I saw Dr. Bigelow as a Scuba Diver needing specific attention to previous medical conditions and I think she really took her time to understand me, my medical history and help me continue to dive. I'd recommend her and I'd recommend others look a little closer to the reviews and parse though them for a better understanding.

Where do I even begin. We came across several negative reviews before choosing Dr. Bigelow and…read moredecided to give her a chance anyway. That was a mistake. For starters, getting anyone on the phone was nearly impossible. Voicemails were never returned and emails required multiple attempts before receiving any response. When we had no other option but to show up in person, the experience was far from welcoming. Throughout my father's entire time as her patient, Dr. Bigelow never once saw him in person. Not once. For a patient with a serious pulmonary condition, that level of detachment is alarming. To make matters worse, she joined a scheduled Zoom appointment over an hour late with zero acknowledgment. My father's health is not something we take lightly. We have since moved on to a new pulmonologist who actually communicates, shows up, and treats his patients like they matter. Everything the negative reviews said about this practice was unfortunately true. Save yourself the frustration and look elsewhere.

Front desk was pleasant and efficient, Dr. Johnson was outstanding. Told him my complaint, he went…read moreto work immediately, fixed the problem and was very thorough, told me why other treatments by other doctors had never worked for me, told me what I could do at home and gave me lots of information. Excellent doctor - I'm so pleased to have found him. With SF Otolaryngology/Sonoma, second Tuesday of every month. Well worth the wait!

After writing this review this situation has gotten worse. Alex who I have been corresponding with…read morein Yelp, is now telling me the check has been cashed? We have never received the check. It is illegal to charge more than the co-pay, so be careful. Updated 6/12 - The business manager Alex A responded by calling me an imposter and yet the check has been cashed? How does that work Alex? Alex - please talk to Jason your billing manager who I hope will take care of this correctly.

Great and outstanding doctor who listens to your health concerns, very understanding, returns calls…read morepromptly, office staff equally very efficient and organized. Will recommend doctor very highly.

I have been seeing Dr. Crawford Chung and the clinic assistant, Cynthia Chen, for the past 13…read moreyears, and I always appreciate the care they provide. Visiting them feels like seeing good friends. Dr. Chung stays up to date with current practices and makes excellent recommendations. I truly value his opinion and encouragement. My experiences with him have always been smooth and positive. Dr. Chung is attentive, soft-spoken, and makes sure to understand my needs and concerns, clearly navigating all of my questions. Not only is he highly educated and intelligent, but his bedside manner is also incredibly impressive. He cares for his patients from start to finish and takes a gentle, positive approach to health and life. I have chosen Dr. Chung not only as my primary care provider but also as a pulmonary disease specialist because I trust him and appreciate his care. Cynthia Chen, Dr. Chung's medical assistant, is the jewel of the office. She is always pleasant on the phone and in person, and she is one of the friendliest people I have ever met. She greets everyone with her sweet, lovely smile and treats every patient with the same kindness. Because of her caring nature, patients like me often feel better before even seeing Dr. Chung. I can't thank Dr. Chung and Cynthia enough. Both have truly changed my life for the better. I feel healthier because of them, and I appreciate their care more than words can express. Thank you so much!w

Somehow Dr. Reid was more curious about what specific Asian heritage I was than helping me get…read morebloodwork done, allergy tested and stable by Dr Gendo who took my symptoms and anaphylaxis visits to the ER seriously and was able to diagnose as Mast Cell Activation Syndrome promptly.

The only reason this is two stars instead of one is the front office staff. They were diligent,…read moreprofessional, and kind. Complete juxtaposition to Dr.Reid. I went in to see Dr. Reid because of some hives and my usual doctor was booked out far in advance. When I explained my situation to the front office staff they assured me Dr. Reid could assist in the matter. I had already seen my dermatologist, who has my trust and respect, and we agreed on the root cause of it. My dermatologist suggested seeing an allergist to see if there was anything further they could do. When I explained the root cause to Dr.Reid that once again, both my dermatologist and I agreed on based on the derm's other patients and my personal health history, Dr. Reid said "oh that's bullshit." Throughout our 45 minutes together he kept bringing it up as "bullshit" a total of 5 times. Not only are they unprofessional and disrespectful, but what's more worrisome is their completely dismissive attitude; for a doctor to not even consider possible root causes with data to back it up, is extreme cause for concern. They continued to speak poorly of my other medical doctors without even knowing them. Touting that "my primary and dermatologist should have been able to control my hives." But after doing what Dr. Reid prescribed for an entire week, I am still in no better shape. Lastly, he is a poor communicator: 1.) I didn't feel heard because I would explain in great detail "what happened" and he would immediately ask "okay so what happened?" and when I would ask him to clarify what further information he required, he would get irked at me. I've never had so much apprehension come from a doctor. 2.) He often interrupted me. He asked for my history of hives and when I would say "back in 2015 I tried this facewash and it gave me hives.." he would interrupt me to say "you can't call it hives because you don't know what it was." It was completely unnecessary and the third time he tried to interrupt me when explaining my history I finally said "OR whatever you want to call it." My medical team at the time diagnosed it as hives and it was treated as such, so constantly "correcting" me isn't fruitful. Needless to say, it was an utter complete waste of 2 hours and $40. I will never return.

Don't go here! In fact... run! Terrible new patient experience, left 3 voicemails and still have…read morenot returned my call. Cannot get a human on the phone and had to go through my network support line to switch the referral. They are not helpful or have the capacity for quality customer service!

Paige, the Nurse Practitioner at Dr. Lu's office is a stellar NP and a great advocate. She gets six…read morestars from me if I could! She explained everything to me about my sleep issue in great detail and really listened to me when I explained symptoms. Thank you, Paige!

Several years ago, I had three successive bouts with bronchitis, and I had been noticing a lethargy…read morethat affected everything from my workouts to my work. Frustrated with my primary care physician of the time, who kept telling me nothing was wrong, I asked a friend with physicians in the family if she could recommend someone. They sent me to Dr McDonald. After thorough testing, DR McDonald told me it was asthma, and he put me on a course of treatment that has me feeling just fine. And I rarely get sick anymore; when I do, it's usually just a cold. Dr McDonald's professional skill is rounded out by his empathetic nature, which helped me deal with the idea of having a chronic disease, not just the symptoms and effects. Dr McDonald is a terrific physician.

office visit - march 13th. doctor #5 of 6…read more condition: violent cough for 1.5 months. severe rib pain. mcdonald: usually i don't see people until they're coughing for over 2 months. me: ...umm... mcdonald examines me. 'so what do you want to do?' me: ...umm... what do YOU think? mcdonald: well, you could take Advair, but i don't think you have asthma. do you want to try it? me: ...umm... sure. ... wow. no help whatsoever. it's like i was blind. in the dark. in a dark tunnel. ...you get my drift. i hate U.S. health care. i'm moving to france.

I cannot say enough about my best doctor ever ever in my whole entire life. She is a tremendously…read morecaring, honest and accessible expert. Lisa is an excellent physician and her network of specialists is also really truly top-notch. She never punts on a recommendation and takes whatever you need to ask about seriously but nonetheless remains candid. She also keeps the communication friendly and encourages updates about more mundane things like work and such that give her insight into what's going on and such. Three important comments: 1) I am a guy and feel 110% comfortable with a female primary care physician (actually feel more comfortable with her than with my male doctors of yore); 2) DO NOT be late. Try it some time and see what I mean. You won't be late ever again! 3) Put your cell phone on vibrate or silent before you enter the office or again push those limits and see what happens. Don't worry, she's not a hard-ass; just trying to make sure we all respect each other and help her stay on schedule etc.

I have to echo the reviews below about Dr. Sterman…read more She is exactly the kind of primary care physician that person could ask for. No judgment on your discussions of, well, anything really. You can be honest with her and she will make you feel secure about your decisions, both past and present for your health. I had a physical with her today and left feeling better than when I came in, and there was nothing wrong to begin with. She makes you feel that she honestly cares about YOU personally, and that is a great feeling to get in today's day and age of crappy health care. Five Stars!!

I had voice feminization surgery (modified Wendler glottoplasty) with Dr. Yung on February 26th,…read more2025. My entire experience was stellar, from start to finish. I've dealt with surgeon offices before and can say that Dr. Yung's office was the best of the bunch as far as responsiveness and patience I had so many questions and I concerns about the process but the office staff answered all of them, carefully reading my emails and answering everything in an exceptionally timely matter. Dr. Yung herself had very good bedside manner. She listened to me, answered questions and, when I was about to go under for the surgery, she comforted me by telling me that I was safe. Further, when I was at my first follow-up, I cried from relief that everything was healing well and they turned off the lights and gave me a weighted blanket to help me calm down. The results are amazing. There's still a lot of work to be done but it's all on my side as far as being confident in using the voice that the surgery has made available to me. I've shared my results with other people who have given rave reviews and several of them are planning to consult with Dr. Yung as well. I will always recommend Dr. Yung and her staff.

Dr. Yung was absolutely professional and helped me reach the exact goals I was hoping for. She has…read moreamazing bedside manners--kind, patient, and attentive--and her entire team was very communicative throughout the process. They reassured me at every stage of my recovery, which gave me so much peace of mind. The price point is excellent, and what stood out most was how focused they are on patient safety and delivering outstanding clinical outcomes. I truly felt cared for from start to finish. My results came out exactly as I envisioned, and I couldn't be happier. I highly recommend Dr. Yung to anyone looking for a skilled, compassionate, and trustworthy provider.