Rick and David are electronics geniuses! I had a battery drain on my car that no one else could figure out. Highly recommend...

I would give this company a MINUS 20 stars if available! DON'T used this company!!!! My laptop was not working correctly. I did a "recover" back to one month previous. I have done these operations previously when needed with no problem. At any rate, the next day my computer was totally locked-up with a virus or whatever. Couldn't get anything to work. Decided to take it to UDS as it is close to residence. The YOUNG man who we gave the information to acted like he didn't know how to spell his own name! When telling him the problem, he had a very far-away look on his face and barely said a word. In fact, he acted like he didn't know how to spell "PC"!! This was about 2:30 on May 1st (Wednesday). I asked him when he thought it might be ready and he said later that day. I told him I would be coming back until the next day so don't worry. I let Thursday pass and called them on Friday. They said they hadn't gotten to it yet but would start on it that day. (I believed it was the same young man I had talked to when I left the laptop as there was a very "duh" sound to the conversation!!) On Monday, early afternoon I called them again. They said the laptop was really messed-up and they would have to do a "factory reset" on it. I am familiar with that term and always understood it would delete all files, pictures, etc. I am 75 years old and not computer savvy at all but was worried about this "reset". THREE different times during the conversation I asked him about the loss of my files, etc. Each time he said I WOULDN'T lose any files, etc. as there was a way to reset that it would be okay!!!!! THREE TIMES he assured me all would be okay!!!! I told him to go ahead and do it then. The next afternoon I went to UDS Computer to pick-up my laptop. The older lady behind the counter was also rather "duh" acting and when I turned the PC on everything was GONE!!!!!!!!!! I had to bite my tongue big time. She called the young man to the counter as I had told her it was promised nothing would be deleted. He said it was so messed-up there was nothing he could do! I reminded him I asked THREE times if my files would be deleted and he said they would be fine. He then proceeded to tell me there "might" be a way to recover "some" of the files but wasn't sure and it would take a "long time"!! As I was afraid of exploding I told them no and asked what I owed. They charged me $96 to erase everything on my laptop!! They NEVER called me with any information. I had to call them!! Yesterday a friend of my son visited. I was telling him what a dreadful experience using UDS was and I could have saved $96 by resetting to factory by myself. One thing I didn't know is this young man is in the IT business!! He was upset the way UDS handled the situation and said THEY made the mess and not me as the "UDS boy wonder" had implied!! This friend worked on my laptop for about an hour, got some of my favorite apps back where I could use them, etc., etc. He taught me how to save any future files/pictures, etc. so they would never be lost again. This company was a nightmare to do business with. Their communication skills were horrible. They never called with updates. They made promises they probably knew they couldn't keep. They charged WAY too much money for what they did. They should have paid ME for their dishonesty!! I would NOT send my worst enemy to UDS Computer!! If you decide to use their services.....know you have been WARNED!!! read more

I have had 2 computers repaired here. The techs are knowledgeable and resolved my problems both times. They will also listen to your concerns and make suggestions, such as a better router to make your internet run faster instead of the cheap, crappy one supplied by Spectrum. They stay busy so expect anywhere from 3-7 day turn around time. The rates are competitive, and with them being just a half a mile from the house, I save on gas and having to fight heavy traffic the get there and back. There are two reasons I did not rate them higher. The older lady out front needs to brush up on her customer service skills. She is not rude, but not real friendly either. Also both times I left a computer with them, she neglected to call me and tell me my computer was ready to be picked up. I had to call and find out it was ready the day before I called. Hours are 10 am-6 pm and I stopped by one morning at 9:55 am to drop off a computer and at at 10:30 am I left because I got tired of waiting because no one had shown up to open up the business. The service and the fact they are so close to my house is enough that I can overlook the few problems I have had here and yes, I would return if I have any computer problems in the future. read more

Awesome people there, the guys fixed my laptop up like new again and saved all my files! Thank you UDS. read more