This cab service was over 40 minutes late for a prescheduled ride to pick my friend up from the train station and kept giving fake times for when they would arrive. When it finally got there, it had an entire wedding party in the cab already (COVID?) and was heading to a different destination. I called to ask where and the woman running the phone line yelled at me and then hung up on me. Will never use this service again and would never recommend some one else use it. read more

Gm Facebook you know it a beautiful day to air out a local business yesterday I was not going put shit up because my only mission was to get off of work and home to my girl but any let's start those who know me know I am chill I'll come out my pocket to help when ever I can I put others be-for me because I am humble and I believe in equality and justice equal rights and diversity witch let begin. With that I went to college for my business degree passed with exceptional grades Took a class in diversity leadership business law and I've learned that their codes of conduct in life and work livening in a world that's is Consistently evolving driving to implement diversity in all manners race sex gender creed exc. when you have local company's that are trying to make moves you think ok let help out be a A person of habit loyal high paying customer very good tipper So I've experienced Some car issues needing to rely on Uber's public transportation meaning a taxi I generally stick with one Taxie if it works and it's all good for me so I've been riding with ulster car service since Jess and Rico owned it and then sold it there been lake of consistency forgotten time calls drug sales why in car noting but issues but I look past to get to we're. I need i Allison Also get people aka driver got thee Owen lots .. which brings me to this point yesterday I inquired a ride home from work I had prior arrangements to meet my other person to pursue my rest of my journey home long story short because the owner of the cab company decided not to answer her phone I became a victim of customer abuse I was yelled at for 10:54 sec but a man who I was nothing but respect full to give me credit for standing up for myself on previous occasions and then after this la lost his mind because he had to wait five minutes and it became my fault if he came world war Z It became hostile I tried explaining I have called multiple times to ask where they were and each response I'm not going to rehash but I will share the messages so this way people can see completely unprofessional completely inappropriate not to mention completely illegal i'm not one to creat issues where there doesn't have to be one but like I was saying previously when locals in the community are trying to support businesses there's certain codes of conduct there's certain morals and values that need to be followed liked respect your customers do not have a man screaming and cursing at a female not to mention I'm a domestic violence survivor when I shared the video what this man was doing in the cab company and Howard the dispatcher being a female encouraged his behavior they were absolutely appalled question if she was abused as well not my business regardless whether she is or not that has nothing to do with the way she conducts her business and one as far as letting her know she's condoning and promoting domestic violence then has the nerve to insult me asked me if she needed to sit there and hold mine and her cabdrivers hand. Like then when as far as going and saying that if I respond to her cab driver after he was screaming and cursing at me telling me that he will bring me back to where I came from and I can get the fuck out of his car that I would have to get out of her car because she's the owner of the cab company and she makes the rules because she refused to recommend her Driver instead she did nothing but pointer finger at me and justify his actions well reports are being made I will not let this go like I told her I'm not going to respond inappropriate childish behavior I'm going to take my knowledge on what I know and my degree and I'm going to pursue it in the legal way many people may not see how women have to struggle daily just to be an equal position as a man but like I said haven't taken a diversity class I see the struggles it makes me wonder how many more innocent people innocent women are going to be assaulted verbally demeaned and devalued because of our gender in the screenshots I will share you will see just what I'm talking about she even went as far as demeaning me treating me as if I was a child reprimanding me and pushing her default and defense of her cab company and drivers off on me meanwhile let's not forget I have every receipt thousands of dollars I've spent with this Cab company even though I have a vehicle sitting in my driveway that I can't maintain or drive at this point is what you have to grow threw . Just clearing the air and my chest And iam one to let people know what up yep that's me miss Kingston Journal keep reporting businesses that act like this and I'm justifiable behavior somebody needs to it's my right as an individual Especially knowing that my money is paying to support them oh and let's top it off I forgot to mention he also stated that I never paid let me include the cash app receipts I have an extensive amount of receipts for this Cab company this is just recent lmao read more

Unfortunately our car was 45 minutes late for pick up for a pre-set pick up time - we were on a very tight schedule. Following request for a refund or at least a discounted rate because of the inconvenience, we received an impolite response and overall poor customer service. read more

Initially the service was great but it has gotten worse and worse. Last week I called them and was told the wait would be about 40 minutes 2 hours and 35 minutes later the picked me up! On top of that their receptionist/dispatcher has a serious attitude problem , almost as if she is doin you a favor by allowing you to use her service. The drivers themselves are great , personable and friendly. But in order to meet them you first have to call and convince them to send a car to you. I really hate to say this because the other taxis around here suck but I'm hard pressed to recommend ulster car service to anyone, their prices are great but as I've already stated you have to convince them to send you a car first. Definitely avoid is you have to be someplace on time..... Sorry guys , again the drivers have all been great, but your unreliable nature and nasty dispatcher force me to rate you so low. read more

They were so responsive and nice when I called, sending a car right away and giving me accurate times as to when to expect it and when I might arrive at my destination, AND the price was right. I should have tried them first, before the futile and frustrating quest to get a Lyft, which would have been more expensive. A daughter-and-mom operation, from what I gather. read more

Always a pleasure using this company. The drivers are all great as well as reliable...Used them today and Wayne in particular is always very personable and respectful. Would highly recommend them! read more

Worst cab company ever ,very disrespectful and don't answer the phone . Waiting is 45mins or longer and dispatcher is mad disrespectful and rude . If your and employee and sick your not aloud to be sick and take off work even if you are told by the emergency room and friendship with the owners is terrible they always point the finger at you and blame you for there mistakes and problems . I wouldn't want to be friends with them or be and employee for them . It's also all bout favorism when it comes to being an employee and you don't make no money working for them it nothing to live off of and pay bills. Also how you going from making mad money in beginning to 10 bucks a nite in pocket or one day out of the week where you make money and rest of the week nothing to live off of and barely make it and how I wouldn't recommend this company to anyone no matter how cheap it is .and they fire there employees while under nys department of health law .I would stay far away from this company . read more