I needed a car to pick me up from my wedding, so I looked up limo companies in Kingston. First I…read moresent Black Diamond an email for a quote and heard nothing. A few days later I called them and spoke to someone and explained what I needed. I was told someone else would call me back with a quote. Still, I heard nothing. Needless to say, I did not continue to bother them. If the ever do call me back, I'd be weary to use them with such poor customer service.

Used the sedan service during my daughter's wedding. Driver was cordial / professional and on time…read moreat every pickup. Was able to schedule the time needed not just one block of time. Will use Black Diamond again.

I saw two negative reviews but these guys were the only company that answered their phone. My wife…read moreand I were hesitant because of the negative reviews but we had no other choice, we were in a pinch. We called Arace, they answered the phone and we arranged a very short notice trip to the airport. They sent this clean SUV, the driver was very nice and they even provided us with a car seat for our little one. We can not speak for anyone else, but we were treated very well. We usually do not write reviews but felt in this situation we should give these guys a fair shake. Most angry customers write bad reviews, happy customers often don't bother to write reviews, so we had to step up and do so here.

I prepaid for a limo to bring 6 high schoolers to prom. I have been trying to communicate with the…read morecompany for the past 4 days. No one has attempted to email me back, call back or text back any response. The limo was scheduled to arrive at 530pm. By 615pm there was still no limo. I called the main line and what the owner had said was his private line-up answer!! The only reason this is getting 1 star is because it wont allow me to leave ZERO.

The company I had scheduled transportation with to take me and my wife to JFK airport over booked…read moretheir cars and called last minute (10:30 p.m. for a 6:00 a.m. pick up) to inform me they couldn't take us, after calling several other companies I called Town and Country I spoke with Bill the owner and explained our dilemma, Bill was very reassuring that he would get us picked up at the requested time and get us to the airport on time. The driver (James) was there 15 minutes early, had the car warm and cozy for our trip even had a carafe of hot coffee waiting for us. I can't begin to thank Bill enough for helping my wife and I out on such short notice, because of him we made our flight on time.

From the owner: Limousine Serviceread more

I have tried every car service in Kingston they all have left me waiting hourS, not one Kingston…read morekabs let me wait 2 hours at night in the rain with my 4 yo, all Marie would say is he's on his way 10 minutes hon. I HAVE USED GRAB A CAB THREE TIMES AND I HAVE MADE MY DRS. APPT, THEY WERE STRAIGHT WITH ME ON THE TIME, NOT ONLY DID THE DRIVER SHOW UP ON TIME, SHE WAS POLITE TALKING UP HER COMPANY AND EVEN THOUGH SHE could have joined in on my rant about the horrible service I've had with other companies, she just complemented grab a cab. the car was clean, LEAH, the driver was great. thank you for a great trip GRAB A CAB.

So I received a message from a yelp user whom I can only assume works for the cab company claiming…read moremy review was false. However, if she took the time to read the other reviews which were along a similar vein to what I wrote. Further most Julie "complimented" my review and reported it to yelp to be removed. Her compliment read as follows and I quote: "Just J. left a compliment for your review of Grab a Cab 'I am sorry for the confusion, however, NONE of my drivers recognize you nor have heard a complaint, further more our drivers are equipped with in car credit card runners, i am not sure who you mean to review but im pretty sure it wasn't us! Please call our office and ask for Julie, I would be more than happy to resolve this issue for you if in fact it is us!'" To add insult to injury she then left a 5 start review in her own company's page. Finally for clarification: 1. the cab that picked me up both times was a white car with "Grab A Cab" painted in yellow in the side 2. Like I said in my review I had to pay OVER THE PHONE both times I unfortunately had to use this company 3. I reviewed multiple cab companies that week because I had to suffer through several bad experiences for my business trip and people from out of town need to know what they are going to experience.

Excellent service and glad I got referred to them on a very important day for me!…read more I ordered a car service from Armani's to take us from Jersey City to Middletown, NY and drive us around for day and a half and drop us back home. The whole thing was set up as a surprise for my fiancé and it could not have gone better. Our driver (Shane) was extremely professional and courteous. We were driven around in an immaculately maintained white Mercedes CLS 550. Logistics for this day were super important as I planned to propose to my girlfriend / fiancé, and was super OCD about all the details but things went so smoothly I could not imagine it going any better. Would highly recommend them for anyone that needs a limo service in the tri-state area!!!

We hired this transportation service to provide shuttle transportation for our family during a…read morefuneral. We expected professionalism, compassion, and respect during an extremely difficult time. Unfortunately, our experience was the opposite. While family members and children were inside the funeral home saying their final goodbyes to their deceased mother, the owner and driver entered the funeral home to confront the daughter about rules regarding food and car seats. These rules had already been communicated to us, and we had already agreed to follow them. The timing and approach were extremely inappropriate given the circumstances. After leaving the funeral home, the owner again confronted our family about the same rules. We calmly explained that we understood the expectations and were willing to comply, but asked for some empathy given that we were walking out of a funeral and preparing to go to the church. Instead of de-escalating, the situation continued to escalate. As we were loading car seats, the owner physically pushed a four-year-old child out of the way in order to get to her vehicle door and close it, despite the car seats already having been removed. Multiple members of our group attempted to calm the situation so we could simply proceed to the church, but she continued escalating the interaction. The owner then called the police and claimed she had been assaulted. Officers arrived, assessed the situation, and determined that her allegations were unfounded. Because of this incident, the transportation service we had arranged and prepaid for was not provided. Our family was forced to drive our own vehicles behind the hearse to the church and cemetery. Many people were unprepared for this sudden change, had limited fuel, and were left scrambling during an already emotional day. During the incident, the owner stated that she had undergone brain surgery approximately three weeks earlier and suggested this contributed to her behavior. We cannot comment on her medical condition, but this statement, combined with what occurred, was concerning. Additionally, during a very short drive to retrieve the children's car seats, we personally witnessed the driver drive directly into oncoming traffic, creating a near-collision where another vehicle almost struck the van. This was alarming and raised serious concerns about safety. After the incident, the company posted photos of our family on Facebook along with additional claims about what occurred. The posts included photos of crumbs left behind from children's car seats, which were presented as an issue. Considering the passengers included toddlers and the transportation service was never completed, we found these posts to be unnecessary and unprofessional, especially involving a grieving family. We paid for this service in advance and have not received a refund despite not receiving the transportation we paid for. We understand businesses have rules and expectations, and our family was willing to follow them. The issue was not the rules themselves, but the lack of professionalism, compassion, and appropriate communication during a funeral. Based on our experience, we cannot recommend this service.

Incredible car experience/ride quality. Driver was punctual, courteous, well dressed and looked and…read moretalk professionally (very important as that shows how well the car is going to be maintained). I've def had a few rides where the drivers are unkempt with slight smell through out the ride. Most importantly.... NO ONE offers the rides/route/time we needed going to our son's sent-away camp this summer without asking for some ridiculous amount. Super glad I came across their info online and will definitely ride again with them. (love that new car smell and smooth ride)

So very pleased that we decided to ride with Bethel Car Service from JFK up to Stewart Airport…read more Our family of 3 was treated to white glove service (literally) from start to finish. The first wow! was how quickly we received a response. We requested a quote and received a detailed reply within the hour. We appreciated the follow-up confirmation of our reservation 24 hours before our trip began via both email and text. The next wow! was when we met our driver at JFK. We were able to track the location of the car via app and knew exactly where the driver was at all times. The vehicle was a shiny black Cadillac XT6 and the driver was dressed in a dark suit (and wore white gloves! I can't think of many car service drivers that present at that level in this day and age outside of the major urban areas). High touch services continued during our ride. You want wifi? You got it. Would you prefer still or sparkling water? A fragrance-free environment. It felt like a mini spa treatment in a car as our driver calmly and competently slogged (if that's possible) through a nasty accident-induced traffic jam AND a torrential storm that flooded the highway while we dozed off and caught up on emails. The fare is all-inclusive of tolls, gratuity, number of bags, etc. No worries about nickel-and-dime surcharges. TLDR: An exceptional package of comprehensive transportation services, flawlessly delivered with bells and whistles.