I was treated HORRIBLY by a worker named AVA this weekend. While she was ringing up my items, she was having a conversation with another employee the whole time. Never once said a word to me. She handed me my receipt and just kept on talking to her co worker. I cant believe these kinds of people are allowed in customer service. read more

This place is a magical playground for trying new colors and products! I was warmly greeted by a store manager when I entered Ulta and immediately offered assistance in finding what I needed. The manager was helpful in pointing out long-lasting liquid lipstick options and she encouraged me to browse and try the products. I appreciated that she knew what the top-rated products were (I had also done research before stopping in) and she offered several options instead of pushing a particular brand. The highlight of my visit was when Danielle found me trying foundation colors on my own and offered to help me find my color. I told her I had tried several foundation products in the past (Mac, Smashbox, Loréal) and I wanted something that was long-lasting with medium coverage but didn't leave my face dry or oily. She recommended Urban Decay's All Nighter Liquid Foundation and so far I'm really pleased with how natural it looks. Danielle provided excellent customer service in helping me select a new foundation brush - the IT Airbrush OMG! Foundation brush (#106) is amazing! Also, the IT Brush Bath is definitely worth the $18. The Purifying Brush Cleanser is alcohol-free and smells amazing (lavender oil + lemon and orange extract). read more

Lack of options compared to other Ultas. Employees are not very knowledgeable or helpful at this location either.

Ahhh.... Ulta the one stop place to get your makeup and hair accessories, get perfume and last but not least your hair done.... So let's get started I've been going to their salon for a while and this last time will be the last time! I knew when I went in that it was going to be more than one session to get what I wanted I have dark brown hair so I was like "sure that's fine" well during the process the girl achieved coloring my face pulling my hair to the point to where my scalp actually hurts so bad!!! I have blisters from a burn she did when she was blow drying my hair!!! After all that my hair went from dark brown to partially bleached and back to like a medium brown FYI THIS IS NOT THE COLOR IM GOING FOR!!! I wanted to go ROSE GOLD! My roots do not blend at all with what was supposed to be done I am infuriated and in pain, my hair is fried, so if you know anyone who can fix this mess on my head PLEASE let me know!! Update: I got a message from them to call the 866 number and they refused to do anything about the problems that the poster who responded to my review sent don't trust this company they do not care about you!! read more

Salon employees not professional in any way. You would think that they would be better than your local shop down the street. Will never ever go back to get my hair done again. The brow bar is amazing, love how they do your brows there, will definitely go back for that. Makeup is not bad; I prefer Sephora for that. read more

I received a call this morning from the store manager, who assured me that the incident would be used for future training purposes. I appreciate their following up. Please note that when entering the store, if a customer gives a "medical reason" for not being able to wear a mask, Ulta cannot force them to wear one nor can they force the customer to leave the store (this is what I was told). Ultimately I hope they just do a better job at enforcing social distancing guidelines. read more

I've always been a big fan of Ulta! Giving this location 5 stars because they always have what I need & are always helpful, then last week my skin was so dehydrated that I broke out into an irritation rash all over my face! I didn't even want to go in public! My boyfriend went to this Ulta location to find something to help. XAVIER IS THE BEST!!!! He helped him find a moisturizer that I love and I have never ever loved a moisturizer. My skin is very sensitive & finicky, most moisturizers don't do it for me and Ive tried a lot. With very little information Xavier managed to help my boyfriend pick a moisturizer that calmed my skin down within 48 hours and ever since my skin is noticeably softer/more supple, & fully hydrated! It's the best it's ever felt! If you ever need help finding products just look for Xavier! read more

I was at this location this afternoon, knowing what I already needed to grab in advance. Of course I like to browse a bit too after, just in case there's something else that catches my eye. When I went to wait in line, there seemed to be some issue with the registers. I waited in line for awhile... and there was no apology for the wait from the staff, and no effort to open another register. Turns out there apparently was some issue with Bank of America cards, well they still could've opened a register for those that weren't with that bank! There was a male employee standing to the side, not offering to help whatsoever. Other customers behind me were getting irritated as well. One lady said she needed to sit down. Nice customer service, with not apologizing for the delay or offering to take cash, or other bank cards. I'll still shop here but this was ridiculous on the staffs part. No need to reply to this message if you're the store. read more

I don't shop here often, but I needed something in a pinch and had researched my selection online so I went in knowing exactly what I was looking for. The employee I needed to talk to was with another client, but I was clearly waiting to speak with her and she made no attempt to acknowledge that she even saw me. I don't mind waiting my turn...but I felt invisible. Two other nearby employees completely ignored me as well, they wouldn't even look up from what they were doing (stocking and chatting) and I finally got a second glance from a 4th employee, who got me the product that I asked for. The line for the registers was atrocious with only one cashier (and several cashier stations standing empty!) and I could tell that the lone cashier was getting no response to her multiple calls for front-line help. Obviously there are some customer service issues here. I probably won't go back again. read more

I love ulta in Minnesota they have sooo many options for makeup & skincare I can spend hours there. But I recently moved to Wisconsin and the three times I've gone to ulta the employees are really rude and whenever I'm looking for something specific they don't even know what I'm talking about they're also really rude. read more

I and a job coach went here, for the first time for me and maybe second time for the job coach. They help my find what I wanted.!! They are helpful and friendly.!! I would recommend this place.!! read more

The attitude in the Appleton store has changed dramatically recently. You are now told to come find a sales associate when you find what you are looking for. The associate was busy putting away stock when I asked for help. Then at the checkout their equipment glitched and it did not reflect my payment. The general store manager did nothing but talk down to me (I showed her the alert on my phone that the bank had accepted the payment) and insisted that IT would fix it and she charged me again. Of course she did not bother to follow up at all on it (why would she, her store was whole) and it wasn't until I told her I would let my bank dispute the charge that she bothered to help me at all. Of course she told me at least three times that she had to go to the front and manually enter it. (The poor dear). She mailed the receipt for the credit. No apology for making me fight for my money back. No note at all. This woman cannot be bothered with customers. read more