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    Ulta Beauty

    4.0 (37 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

    Services - Ulta Beauty

    Haircut

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    I've never been more livid in my life to actually leave a review on Yelp before. But here I am, as a boyfriend to a lovely woman with type 4C hair, writing a review to warn others about Clarissa and how she rudely and lazily "straightened" and "trimmed" my girlfriends hair. I know nothing of how hair salons work, so I accompanied my girlfriend for the first time because she was so ecstatic about booking an appointment after wearing braids to help grow her hair for months. We moved recently so she had been longing for a new stylist to help her. She told me she needed a confidence boost so I was happy for her newfound excitement. So there we are as we enter the store with my confusion of how these salons work. Lo and behold, enters Clarissa. Right off the bat, I notice the look she gives to my girlfriend's hair and told us with an horrible attitude, "It'll be a while." I felt something was off and I looked back at my girlfriend as we sensed something was off. I joke with her to ease her mind. Clarissa comes back and essentially doesn't talk to us at all as she sits my girlfriend down. I, immediately go to the little chair and watch as I could tell she's nervous and off-putted by how she's treated at the very start. I go back and forth looking at her as she gets her hair washed for what felt like forever before the actual hair styling starts. I could see on her face the entire time, she was saddened and upset by the way she's being treated. I notice how the other ladies are striking up multiple conversations about husbands and sons. Places to go and see. Drinks to have at nice little bars. Not a single conversation was held or told at my girlfriend's station as Clarissa proceeded to ignore her and have a face that revealed only how bothered she could be that she had to straighten this woman's hair that laid before her. We eventually leave and I tell my girlfriend it looks lovely and I ask my girlfriend what's wrong as I notice she's silent. I notice a couple wild strands at the top of her head, even after being straightened, are cut extremely short and sticking out of all directions. I ask her what's wrong and say I'll go talk to the hair stylist myself. She refuses to tell me until we get into the car AFTER she's done paying around $200 and still tips $20 where I'm surprised she even did so out of PURE courtesy. As we're in the car, I later learn how this was supposed to be a hair straightening and dyeing the hair as well. Except, Clarissa informs her that "Clarissa doesn't have time for that" and it would have to be a separate day and separate charge for that. She then tells me how it's odd how long it takes to wash her hair. She felt as though, the "time" for this appointment was being run out on purpose so that there wouldn't be any time to add hair dye. Adding the fact that her neck was uncomfortable the entire time she had to have her neck in that position for a long time. I ask her how the experience was overall and how she was treated cause I noticed some tension via Clarissa's face and how upset my girlfriend looked. She tells me how she heard Clarissa mumble angrily to herself and made a "tsk" noise multiple times and how uncomfortable the experience was. As if she was bothering Clarissa, a hairstylist, to brush and straighten her hair. Clarissa later then asks if she should trim the hair to which my girlfriend said yes as there were damaged/split ends. She pulls her straightened hair to show me and I notice just how much shorter it is compared to how I normally know because she's had her hair straightened before where it's reached her bosom. She tells me how Clarissa cut off 2-4 inches off as her hair rests much further up on her chest whereas it was much longer. I insist that I'll talk to someone but she is too upset and saddened by this experience, prefers that we go on with our day. She puts her hair up in a bun to try and ignore the issue. It isn't until we get home and my girlfriend looks in the mirror and I notice as well, that one side is uneven as if it was a sloppily done rush job and she bursts into tears as she says this is her hair length back in 2020 and for a black woman with type 4C hair, this will take years to grow back to the size it was once. She also tells me through tears how sad she was the entire time as she wished to be one of those other ladies getting their hair cut as THEIR stylist was speaking to them the entire time and having an enjoyable experience because this was supposed to be a special thing to help her confidence and take pride in how long her hair is. Instead, it has been a nightmare and I'm unsure of how I can help her fix this. So now, here I am, writing a review for any black woman, women of any color really or even the boyfriend/husband who's dragged along. Don't waste your time here. It's clearly not worth your $200 plus courtesy tip. You might be seated by someone who treats you like a waste of her time.

    Michelle F.

    Ultimate shopping for everything from shampoo to high end makeup. A salon and a makeup bar too. Nice and bright inside. Everything is set up in category areas so it you are looking for shampoo or conditioner, it will be in the same area. They seem to set up their stores in the same design so you know where to go no matter what location you are at. They have a great rewards program but it totally encourages you to spend more because you get free merchandise or free with $$ purchase. The store was pretty buys but the check out line went pretty quickly and the service was good. I did not notice any sales help on the floor if I needed any help but then it is really what you see is what they have.

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    1 month ago

    Helpful 9
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    2 months ago

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    8 months ago

    Helpful 0
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    1 year ago

    Love this place! Everyone is very knowledgeable and friendly. This is the place I go to get my hair products

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    2 years ago

    Helpful 2
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    Photo of Wendy S.
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    2 years ago

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    2 years ago

    Business owner information

    Photo of Ulta Beauty

    Ulta Beauty

    Helpful 2
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    6 years ago

    Helpful 5
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    1 year ago

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    Ulta Beauty

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    2 years ago

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    2 years ago

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    Ulta Beauty

    Thanks, Marissa! So glad Amy was able to help you out!​

    Helpful 1
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    3 years ago

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    Ulta Beauty

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    4 years ago

    Helpful 1
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    3 years ago

    Helpful 1
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    3 years ago

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    Ulta Beauty

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    6 years ago

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    3 years ago

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    Photo of Me G.
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    7 years ago

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    3 years ago

    Helpful 1
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    5 years ago

    Helpful 2
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    6 years ago

    Helpful 1
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    6 years ago

    Great, clean, friendly, great inventory and friendly staff! Was asked multiple times if I needed help! Great customer service

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    5 years ago

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    7 years ago

    Helpful 2
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    6 years ago

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    5 years ago

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    5 years ago

    Bridget B. is amazing. She loves what she does and it shows. She is Friendly and knowledgeable and will give honest Input and ideas.

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    5 years ago

    Bridgett is the best! I wouldn't trust anyone else with my hair. I've never gotten a bad cut.

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    5 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    8 years ago

    Helpful 1
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    7 years ago

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    7 years ago

    Salon and skin service are great. Everyone is so helpful with products. I go there often.

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    7 years ago

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    7 years ago

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    Ask the Community - Ulta Beauty

    Review Highlights - Ulta Beauty

    I get my hair done by Alexa who just transferred to this location so now I can do my shopping and get my hair done on the same trip.

    Mentioned in 3 reviews

    Read more highlights

    Ulta Beauty - cosmetics - Updated August 2026

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