I have been going to Ulta Beauty for almost 2 yrs now. Jessica does my hair and she is amazing, super sweet and does what I like. I'm grateful I found her!! read more

I was in there shopping and I was towards the back by the salon and overheard because she was very loud I think she had blond hair.She was talking about a client, badmouthing her. I had saw a woman walk out of the salon so the client was still in the store. Geez that is horrible stylist etiquette and so unprofessional for a salon to do that to someone that probably paid a lot. I will not be going to that salon ever. read more

I had a horrible haircut by Juju in the beauty salon area several months ago!! She is the worst hairdresser and gave me the worst hair cut I ever had, hands down. I had a medium bob and wanted to keep it that way. I told her, just trim off two inches off my hair. Before I could realize what she was doing to me, she had shaved the back of my effing head!! Totally making me look like an alien and unable to style it!!! I told that woman to keep the bob and just trim two inches off it. She also didn't bother to under cut the sides to curl under, she cut it to stick out and I'm unable to style the ends to curl under. I showed her how I just wanted to keep my short bob to curl under my ears, then she proceeded to destroy my hairstyle completely, but she loved it!! I've been hating this every time I look in the mirror. It is impossible to style it to flip under anymore. Can you imagine how embarrassed I feel with a screwed up bob and a shaved back of the head?? It was as if they dragged someone in off the street with no damn training whatsoever!!! I'm going to a REAL salon tomorrow to get this disaster fixed. Just HOPE she can make it look decent. She should be fired for what she did to me. She was also very nosy and asked me a whole bunch of personal questions I didn't appreciate. I didn't know her, that was the first time I've seen her!!! The only positive in this was that she seemed like a nice person, but totally did not listen to me at all. I've been extremely upset ever since this happened. My boyfriend says it looks like a "Helmet Head". He's angry about it too. Will absolutely never go back there for another butcher job with JuJu. read more

The store I went into was the casa grande location and I was waiting in line behind two other girls and there was only one register open. The one worker at the register got done with the two girls and then left the register to go do something else with two other workers. All three of the workers didn't acknowledged me at all and continued to talk to each other so I just left. I'm never coming back to that location because I never get good customer service. GOOD DAY I SAID GOOD DAY.... read more

The makeup selection is excellent and the staff that supports it, the best. I received a haircut style that I did not want, and specifically said I did not want. I felt the hairdresser pressured me to trust her, unfortunately I agreed, and ended up with what I was wanting to avoid. Had she actually listened to me, I would not be fighting my hair right now. My blonde was not lifted past the orange yellow stage - she rushed it - and she drabbed it down with an ash toner. Not pleased at all. Who wants hot roots?! read more

One of the Cashiers, Jasmine, was so so sweet, an absolute saint, she made sure I got everything I asked for and was super nice, she deserves a raise read more

They never give you the free gifts when purchasing products that come with free gifts... seems pretty weird to me..

Sheena is the hair dresser I use at this Ulta. She is very nice and friendly. She explains what she wants to do and the reason that she feels it needs to be done and respects my choice to decide and doesn't try to push me into extra stuff! Very patient with the facet that I have to have my 7 month old son with me and she even tries to help keep him entertained!! I highly recommend her and this Ulta store. read more

Moved to Casa Grande in March. Needed a cut & color desperately, no idea of where to go, so decided to give Ulta a try and glad I did. Cheryl was my stylist & did an excellent job! Cut & color are perfect! read more

Had an appointment to have my hair cut and wasn't told until I arrived that my stylist was no longer with them. OK, I'll try one that was available. My husband goes in today for his appointment and is told " oh, we had to change the schedule and she isn't working today, we can make another appointment for you". He walked out and we'll both be looking for another salon. read more

This Ulta is in the middle of the desert. Located in Casa Grande, AZ. I have been coming here for 6 years. Staff is friendly and management is clueless . This is 2017 and this store is so cheap they have NO WI-FI. Wise up and welcome to the 21st Century. Linda Lado read more

I scheduled my next hair cut at the end of my first visit. 6 weeks later, I arrived for my appointment and learned that the stylist had not actually scheduled me and wasn't even working that day. In and of itself, the scheduling mix-up wouldn't have been a huge deal, just reschedule for the next weekend or something. However, between the stylist who first tried to look up my appointment, the salon manager, and even the general manager, there wasn't a single apology for my inconvenience. The GM actually looked over the salon manager's shoulder, was informed of the problem...and walked away. I felt the salon manager's attitude was like I wasn't being flexible enough when I didn't jump at the opportunity to have my hair cut by a stylist who was in the middle of doing some foils. I had other things planned following my hair cut and someone waiting for me, but I did sit down for a few minutes, which gave me time to reflect. This stylist was supposed to cut my hair while the other customer's color was on her hair. Would stylist's attention really be on my hair cut? Would she feel rushed for time? Would this other customer feel like she wasn't getting the attention she was paying for? For the prices this salon charges for services (haircut $36 - $46), I expect a higher standard of customer service. Every person I spoke to was apathetic, unapologetic, and seemed unwilling to help resolve the problem. They didn't even seem like they cared IF it got resolved all. If you're going to spend $40 for a haircut, take your money to a salon that actually cares about their customers. (On another trip to this store, I was shopping for shampoo and got to listen to two stylists LOUDLY complain about another who wasn't there that day. Totally unprofessional. One even had a customer in front of her while she gossiped.) read more

Worst hair salon experience I have ever had. Felt like a 12-year-old was doing my hair. Total lack of experience in the basics of shampooing and blow drying. And the girl said she had been working there 4 years. The price to do a shampoo and blowout was $36 and my hair didn't look good when I left. I could do a better job myself. Total highway robbery. Will never return to this salon. read more

Andrea and Megan are who I usually have do my hair. I like the salon and the staff is always going for more education.

Love this place. I was able to get in the same day for a hair cut. Sheena did a super job. I did take pictures in so I could be sure she understood my vision. She was great. read more

I just love this place!!! I get something done every chance I get. Jess in the salon does great eyebrows and hair. I also love how sweet and helpful the staff can be. I'm alway happy when I leave this store read more

HORRIBLE SERVICE!!!!!!! An older woman Jeanine I believe (dark brown/black short hair) was so incredibly rude definitely experienced discrimination here online shop or find a different location read more

I had a facial and cut and color. Been around this business for over thirty years. I was very impressed with both the stylists and the manager. I very rarely give anyone five stars, I feel the service I received was excellent read more