Lazy workers and incompetent manager. Ulta now requires a barcode to get your birthday gift that is usually cheap and only comes once a year. Have signs under wrong products which misleads customers to try and get a sale. If I'm paying full price I will get to department store for Estée Lauder. [[HIGHLIGHT]]Workers not Knowledgeable about makeup or what's going on in the store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The Manager who is extremely plus sized, very heavy set, Mexican woman.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Associate at register claims she only been at the job 6 weeks and she don't know what is what.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The heavyset manager, She had on no makeup and her hair was unkempt and nasty as well.[[ENDHIGHLIGHT]] She claims the sign was for certain products that already sold out. I don't believe her. They just want to lure people to pay full prices for a product and play the bait and switch game once you get to the register. I will not be coming back to this Ulta. They have everything locked up and that's an inconvenience. If they are that scared of criminals then they need to shut down the store. I can go to Sephora and get bad customer service but at least it's more high end than Ulta. I will be calling corporate. read more

Ulta Beauty - My goodies I bought today. - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

[[HIGHLIGHT]]I scheduled a haircut/blowout with Carmen today. I like to switch up my hair style every now and then. I can always bring in a picture and count on Carmen to make it happen. Thanks Carmen.[[ENDHIGHLIGHT]] Ulta has a great sale on Redken products, Paul Mitchell, and many more. I also picked up my Chanel Products. This saved me a trip to the mall for Chanel. I called the mall to verify any price difference, but prices are the same. I chose to get it at Ulta to accrue points. Great savings today!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

I stopped in with my daughter to get some extras for homecoming. The store is very clean, with a lot of staff helping us navigate the store. We picked up some eyelashes, glue, nailpolish, and eye shadow. [[HIGHLIGHT]]Overall nice experience, in and out.[[ENDHIGHLIGHT]] Parking was also great as it's in a shopping center. read more

[[HIGHLIGHT]]Still the same, get ignored and the employees don't bother helping.[[ENDHIGHLIGHT]] Got my daughter's hair done here and she hates it. Paid $15 plus tip for tinsels and there was only two pieces put in, my daughter got her bangs cut and she hates how they look. [[HIGHLIGHT]]Customer service has always sucked here, I won't be bringing my daughter back here.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Experienced bad customer service here too.. Not right away I walked in with a product to exchange and two reps helped me find exactly what I was looking for. They were nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was the cashier who was a bit rude. She was asking me questions as if I didn't want in with the product.[[ENDHIGHLIGHT]] Which I've exchanged products I've actually used at another location and had no issue. This one was still in its box unopened. Asked when I bought it and examined the box closely. She was rude and her name was Anyssa. I prefer the customer service I've received at other locations like Ahwatukee, Avondale and Laveen. read more

[[HIGHLIGHT]]I wasn't aware of the online cut off time but they got me my order right away.[[ENDHIGHLIGHT]] Thank you! I ran out of leave in conditioner and my hair has been dry all day. read more

[[HIGHLIGHT]]Literally the worst experience. I would give negative points if I could!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Had a haircut appointment schedule with Nieve, one of the "Elite Stylist".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I walked in there was a huddle of stylists talking.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was told to follow Nieve to have a chat.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Before she could start I asked where a bathroom was for my daughter, who was getting her hair cut. She said if she used the restroom there wouldn't be enough time and she'd have to cancel the apt.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I checked the clock, only three minutes late from the appointment time. Then I was told bc I was three minutes late they were going to cancel my appointment.[[ENDHIGHLIGHT]] Don't blame using the restroom for needing to reschedule. Your failure to honor the appointment is not bc of a bathroom break. [[HIGHLIGHT]]Worst customer service[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Terrible experience[[ENDHIGHLIGHT]] Please go anywhere else. Cutting your own hair would be better than Ulta read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

Sign says they close at 9pm today. It's 8:15, several employees are inside and they are closed. We knocked on the door and they ignored us. Unacceptable. read more

Ulta Beauty - 9pm. Not 8pm. - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

I was looking for a tinted moisturizer and the right color of concealer for my aging skin. [[HIGHLIGHT]]I was helped by Bonnie. I have never had anyone color match me so perfectly![[ENDHIGHLIGHT]] read more

I have been to Ulta locations all around the state. I must say I had a better experience here than I have had in many other locations. This was my first time in this location. [[HIGHLIGHT]]I was disappointed at first that there were many employees milling around and didn't ask me if I needed help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I found a nice gal who helped me find what I was looking for eventually.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I would like to recognize "Sybil" for helping me with my app/coupon and gift cards. She really went out of her way to help me[[ENDHIGHLIGHT]]. She may remember me, and hopefully she can also give recognition to the nice lady that helped me find the Paul Mitchell hairspray! [[HIGHLIGHT]]Incredibly nice employees here![[ENDHIGHLIGHT]] Thank you read more

great place first of all , i'm a personal trainer so I do DoorDash in between on my free time being an athletic male which all I know is the sports and never walking into ultra. [[HIGHLIGHT]]I had a long list of items to grab an employee named Bonnie spot me across the room seeing confusion on my face and turned to attack.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I would've took me an hour into five minutes. I'm so grateful for her help.[[ENDHIGHLIGHT]] haven't seen outstanding customer service like that really long Bonnie. read more

I went in to grab a few items I had recently run out of. I decided to look for a new foundation type while I was in there. Rebecca was the beauty advisor who helped me, and she was very pleasant and helpful. The cashier Eliyah checked me out quickly and also let me know about some upcoming skincare events in the store. I'm really happy with my new products and the overall experience. read more

SHOUTOUT TO SYBIL! She was so informative, efficient, sweet, and took her time educating me on different products that I had MANY questions about. I headed to this ulta across the street from Sephora in Chandler fashion center after I had a horrible experience with one of the Sephora gals. Sybil listened to my qualm and was very empathetic. I left with a whole bunch of products that I'm actually really excited to try. I work in retail as well + I'm a service provider and let me tell you - Sybil did everything right thank you! read more

I went in with no clue what foundation to use and [[HIGHLIGHT]]Josie literally saved my life. She felt like a big sister giving genuine recommendations that actually work.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I went home with new skincare and foundation and I have to say, that girl deserves a raise!![[ENDHIGHLIGHT]] She was spot on and knew exactly what my skin needed and I'm so happy that she was the one helping me! read more

[[HIGHLIGHT]]Good luck getting a curbside pickup from this store.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their "notification system" never works.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Today I waited 28 minutes for a pickup.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even after telling the app "I'm here," and calling the store twice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Literally terrible for such a big corporation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Do better Ulta.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]dont know why the lady in the pharmacy coat was following me all around the store instead of asking if i needed anything, girl no one is trying to steal.[[ENDHIGHLIGHT]] racist in my opinion. still bought over $100 worth of merchandise, i shouldve not bought anything just because of that weird rude hoe. i was there 09/27/2025, at around 4PM right before the heavy rain started. read more

[[HIGHLIGHT]]When in with my free gift coupon sent to me in email and they said we don't have them go to a different store[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]I did and was told the same thing you needed to come in At beginning of month.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I just received the email.[[ENDHIGHLIGHT]] Staff rude read more

[[HIGHLIGHT]]I scheduled an eyebrow appointment for 12:00pm today. I have an hour lunch, so I try to be proactive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I got there at 11:50 stood at the brow bar for over 10 minutes decided to shop a little since no one was around. Not a single employee stopped by.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I saw several walking around and no one said anything just focused on stocking and talking.[[ENDHIGHLIGHT]] I believe the brow lady showed up (late) at 12:07, slammed her Stanley on the counter and walked to the back of the store. Again, no acknowledgment. [[HIGHLIGHT]]As someone who worked in a service industry it is so incredibly hard for me to be mad, so I just left.[[ENDHIGHLIGHT]] Sucks, because I always have Ulta my business. I know I'm only one out of a billion, but guess I'll have to go elsewhere now. read more

Wow where do I even start.... I live in Gilbert and usually go to the Ulta on Market St. Always FANTASTIC service. I was in the Chandler area and had a few items I needed to return so I stopped in here. I went to the counter to return my items. I explained to the girl that the items were on two separate orders. One had a paper receipt the other was on online order pick up and I showed her the email with the order number. She then asked for my phone number to look up my account. Turns out the online order I placed wasn't under my phone number however she is not the one that figured that out, I did, and this was after multiple suggestions to her to just use the order number I had pulled up on my phone! She kept trying to refund me for a different item. She kept ignoring my questions and suggestions and called a manager over. I had left my son in the car thinking this would be a quick in and out so, I ended up calling him to let him know it might be a while so he should come inside. Finally the manager comes over, doesn't say anything to me, even after I suggested AGAIN they look up the order number and guess what?!?! She says oh just use the order number to the associate smh. It was as if I didn't even exist! After 15 minutes of this nonsense, I had to use the restroom. I walked to the back of the store, near the salon, and asked the associate working in the back where the restroom was. She didn't not look at me and just waved her hand and said "Over there". I look at the direction she motioned to and there were a few doors, none of which said restroom. I said "I'm sorry which door is it". She doesn't look at me again and does the same "Down there" while waiving her hand again. I then said "Down the hall?" she grunted and said "Yeah....". Why was this interaction so difficult???!?! Oh but wait there's more...... Once I come out of the restroom, a different associate was frantically racing towards me asking my name. After I told her she yells, "Your son is outside all alone!" Turns out he was trying to walk in to the store to meet me as per our conversation and was stopped by some of the gals that worked there freaking out. They all gave me very judgmental looks and whispered what I'm sure were rude comments under their breath. My son is very small for his age, he looks about 6 but he is almost 9. I've never had an experience any where quite like this where I felt invisible, judged and shamed. Shame on you Chandler Ulta. read more

I had my maternity shoot planned for a weekend. So, I was planning something quick, good and reasonable. I came across Ulta beauty on yelp and wanted to give it a try. Scheduling an appointment was super easy, u can do it online or over the phone and choose the stylist as well. I just wanted a regular blow dry, went on a Saturday afternoon and the salon was pretty empty. I was checked in and the stylist asked me if I wanted water. She saw my hair and said its pretty curly and we might need to use heating tools but lets see. She washed and conditioned my hair and took me straight to blow dry. She was quick and was doing a good job but I have a good hair volume and its curly so after every few minutes she kept sighing with relief which was really awkward to me. Thats not how u treat a customer, every hair is different. However I am ignoring it only because she did a good job in the end and my hair looked good. The price is reasonable and it costed $28 plus tip. I am likely to visit this salon again to get some quick blow drys done but probably with a different stylist. read more

Ulta Beauty - Classic blow dry - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

Shout out to the girl that helped me literally find a whole new makeup routine yesterday. I've never found such a good match for my skin. I believe her name was Brooklyn? She went around with me for 30 minutes answering all my questions helping me find what works best. I can't tell you how grateful I was because I didn't even know where to start. She was so patient and helpful through the whole process matching me everywhere she needed to find the right shade. Definitely coming back to this location!!! read more

Very disappointed. Came in to get my "birthday gift" ... Walking from my home with my child to go shopping for my birthday just to be turned away when they said I needed a barcode and that I should be calling customer service in order to receive a sample item once I spoke with the manager she was very rude and unhelpful in resolving the situation won't be coming back to this Ulta... every year I walk in, grab my gifts, purchase a few things and go. Didn't think it was okay to refuse a paying customer their gift but I guess that is how they treat a customer on their birthday read more

[[HIGHLIGHT]]Love the store, big selection of every brand.[[ENDHIGHLIGHT]] I received a gift card and was able to get multiple things with $50! Look at there clearance selection!!! read more

Doesn't feel as organized as other Ultas. Came to do a return. The line wasn't to bad. When they saw a line forming they called for more cashiers. read more

Love this store! Love the products and the people! I always find great deals here and if I need any advice or beauty tips, the women who work here are always friendly, helpful, & accommodating. I also like this location because it's close to home and I don't feel rushed when shopping here. I can take my time and really check things out. read more

I came in with my girlfriend, just grabbing some stuff she needed and we been to this location before no issues but most recent time we came one of the managers im pretty sure she was a manager or something was ruining the whole vibe of the place. We noticed she was talking shit about her own coworkers and being super rude. Upset me and girlfriend, just wasn't a cordial or respectful thing to do while at work. Wasnt happy with how she carried herself, Mary or sumn was her name. read more

I made an appointment for this morning to get my hair done. I got a voicemail saying the stylist who I scheduled with called out but they could squeeze me in at 10. so I called back. The girl who I spoke to was very unprofessional. She said whoever called me was lying and they cannot squeeze me in. I asked if there was anyone to do my hair today and she said no, they are completely booked but I can come tomorrow. I explained to her that couldn't come because I had to go out of my way to get my kids taken care of for the day so I could come and can't really afford to just put them in extra days of daycare. Her response was "yeah, kids suck" I work in customer service and actually have a ton of patience. This was absolutely not okay though. read more

This Ulta is right by my house so this is the only one I've been using for a year now! The girls are so helpful and usually know where everything is. I used curbside quite a bit this year during Covid along with picking up online orders. They even go as far as making sure I get some type of free bee no matter what if another isn't available for a sale going on on whatever specific days. In the past I've had tons of problems with other Ultas who refuse to do a different one than the marked sale! Always nice to work with happy people who enjoy their job! read more

This location has more stock on the shelves than the Gilbert location. Also the lines are shorter both inside and outside the store. Make up purchasing in COVID environment is not nearly as much fun as it used to be, but Ulta has a generous 6 month policy for returns. Over the past year I have been purchasing more from Ulta than Sephora due to the discounts offered. I also like having the drugstore/ unique makeup artists brands available. Morphe, Colourpop, etc. read more

What an amazing experience! We took our bestie to this location and we were passed up by 3 employees until Tasha came up to us and asked if we needed help. At first we told her no but because she wasn't pushy to help us we decided to ask her for help with highlighters and she was AMAZING! Explained several different brands to us and she had us try the highlighters on our arms! She also took us over to the skin care section and showed us some really great products! Her energy was perfect and she was not judgmental at all!!! She made our bestie feel welcome and that was amazing! Our bestie is going back to Colorado next week but we absolutely will be back and look for her. read more

To preference before you read. I go to Ulta OFTEN, I am a diamond member (highest you can be) with an Ulta Mastercard... AWFUL experience. You're gonna wanna hear this. I have never been to this location before - I stopped in to get a few things on my lunch break with my mom to help her pick out a few new items. We are going about our business looking around the more pricey side of Ulta and I am trying a new eyebrow product on my mom. (I am very familiar with makeup, I have been doing my makeup and others for 10 years and I've tried EVERY product). As we pick out the correct shade for her we are interrupted asking if we need help. We both say no thank you and go about our business as the worker continues to stand there and stare, giving her opinions on the product (we didn't ask, but thanks anyways). We smile, go about our business and say "we got it, thank you!" She continues... she suggests we try a different brand that has a whole different type of application. We explain to her we want a wand application as she insists we follow her to another brand and pulls out a pencil application and starts applying it to my moms face. My mom is so sweet and can't stand up for herself as this girl is at this point begging us to buy this one instead and I tell her once more - no thank you, she likes the one we already picked out and wants a wand application. This lady is insisting this is a wand application because it has a spoolie on the end, even though it is a pencil. We say no thank you AGAIN. And then she starts to tell me that I need to use a different product on my brows and starts suggesting stuff to me. I say nope, I like what I wear and I have tried what you are suggesting and do not like it. I also let her know we are on a lunch break and don't have time to be suggested all of these products, being very clear to her that we aren't interested in her help anymore. Mind you, this lady told us several times she has been a makeup artist over 20 years... She then insists that my mom try a vitamin C skin serum and that it will be quick. My mom being sweet and feeling bad for saying no says okay please be quick, she brings my mom over to a chair for 5-7 minutes and applies OILY NIGHT SKIN SERUM TO HER ALREADY MAKEUP-ED FACE!! Over her foundation, powder, bronzer, etc. after promising her it wouldn't take her makeup off. It's OIL??! Hellooooo? Are you serious? WE ARE ON A LUNCH BREAK AND HAVE TO GO BACK TO WORK. my moms makeup on her face is now completely destroyed by whatever this girl put on her face and she then tries to convince my mom to buy it and hands her all of the product to buy. We then say we really have to get going and she continues to follow us around the store. My poor mom is embarrassed because her makeup is now ruined so she starts using testers to fix what this lady messed up. I start color testing foundation on my hands and she asks if I would like her todo it for me. I say "nope, I got it!" And she starts recommending all different types of foundation claiming she's sold a ton of a certain brand that I have tried and absolutely hated. I say "no thank you!" At this point very frustrated with her. She continues to linger so at this point I grab a random shade and walk off because she will NOT leave us alone. We then put back everything she tried to sell us because we didn't like anything but she absolutely forced it on us. In the midst of all this - I was stopped by 3 other employees asking me what I needed help with. Not even "do you need anything?" But a firm "what do you need help with." Listen - if I was wondering around acting like I didn't know what I was doing or if my makeup looked awful I would understand. But I wasn't and my makeup looked great. Plus I was buying expensive things on my own, it's not like they needed to up-sell me. And I get they're just doing their jobs but it was EXTREMELY pushy. Everybody trying to sell things, put things in your hand, and bombarding you. Not sure if the managers are pushing them todo this or if they have absolutely no sense of social awareness but it was the most stressful unpleasant and unhelpful (in the most annoying helpful way) ulta I have ever been to. We were 35 minutes late back to work because of all of this plus my moms makeup got destroyed. On another note - the front desk had 4 workers with only one at the register while the other 3 were on there phones. Maybe the floor people and register people need to switch places and this place would be a lot more pleasant. read more

Where's the sharpie?! Lol Go see Brisa @ The Brow Bar. Don't be afraid ~ she will draw them on, wax off the offensive hair, and explains how to fill them in. Including color explanation. (They were out of #4- my color). She also left one for me to do myself while she watched. She also let me know I can order the product and have it delivered to my doorstep. Good to know! read more

oh Ulta- why oh why cant you ever get it together? how about you figure out where your line is. you saw me waiting where the line was supposed to be but you took the person in the made up line. Then when i went over where you just took the person you took another person from where I just was. That's when and only when I said something. Ulta across the board has always failed in in its management but your products are great. I should simply stay home and shop Amazon like the rest of the world read more

This location has become my go to! I get my brows done by Christine- she's so friendly and always does an awesome job. I don't trust many to do my brows well and Christine nails it every time! For my hair, I go to Kacy- she's hilarious and does a great job from just a simple cut to bleach and funky colors (I went with purple)! The associates at check out always do a good job of keeping the line moving efficiently, even during the rushes of the holiday season. read more

If I could give a zero I would. As usual a long line with employees wondering around the floor a quick cashier back up would solve the problem. While waiting in line I looked my items up online and found them on amazon left my purchases behind. Brick and Mortar need to step up there service otherwise you lose sales. read more

Ulta Beauty - The long line wrapped around - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

Terrible management, she would not let the stylist fix the high lights she messed up on ! Terrible customer service!!!

So did an overhaul of The Ordinary facial stuff, and @ultabeauty wouldn't even let me use my $10 off $40 coupon! Reason: apparently The Ordinary is NOW considered a supreme product...due to TikTok!! Really?!! Thanks for nothing!!! read more

I was ignored. Nobody helped me. Nobody answered my questions. Black Friday sales weren't that great. Everything was messy. read more

I wish I loved this location because of how convenient the location is within proximity to my house. Unfortunately this is not the case. There is a man there who I am assuming is the manager is never very pleasant. The type of employee where you can tell they hate their job. Makes you really question why still work with people if you don't enjoy what you do. I've tried to exchange(a foundation) NOT return a gift from a friend but never gave me a gift receipt And she is not a Ulta rewards member for me to look up the receipt so he said It was not possible to do this without a receipt so i went on my way. I find it odd when the website says they will give you store credit or at least attempt to see if it's possible to get credit rather than just a straight up NO...goodbye type mentality. Super frustrating that I wasn't worth the second to check or even made to feel like I mattered in the slightest. So now i only shop for quick essentials but If i have an issue I'll never come to this store. read more

Will not be shopping here anymore. Associate named Rona was so incredibly rude while ringing up my order. She was cold and acted like she was being inconvenienced. It wasn't just me. I watched her treat the people in line in front of me just as bad. read more