Nice with great staff. Helped me color match for my wedding. I got everything I needed. Store is a bit hard to navigate sometimes.

DO NOT GO HERE FOR HAIR SERVICES!! I had an awful experience getting my hair done here and manager was very rude when I spoke with her about my experience read more

Negative 30 starts out of any number at all. I went here for a basic wax. The person who did it was late, despite my appointment being booked two days earlier. Thus, the wax was not hot. I started asking if it was sugaring because of the temperature, and she had no idea. She started globbing the cold wax on my face. Obviously because of the temperature it would not stick to the wax strip. She proceeds to say, "I can see why you normally get this threaded..." as if the AMOUNT of hair is the problem. At this point she had been struggling for about 30 minutes. I then tell her don't worry about it, just clean my face off. She starts to yank the wax off piece by piece with cotton and oil, hurting me. I get up and leave covered in wax, cotton, and oil. I then go around town trying to get other wax techs to remove the wax and do the job but obviously they won't because it looks unsanitary and it's not their work. I then call the very rude manager (blondeish, 20s/30s, thicker build, female) who tells me that she sent the tech home "sick" after my appointment and there's no one else there to remove. AKA: she saw what happened and either fired or reprimanded the tech. I show up to the store asking them to provide whatever wax removal product the techs use and the half *** manager tries to CHARGE ME for it. I obviously was not doing that. Ultimately they provided me with some oil that didn't work and I ended up ripping off more skin. NEVER EVER EVER USE THIS PLACE FOR BEAUTY SERVICES. THEIR TECHS ARE NOT TRAINED PROPERLY AND CANNOT HANDLE BASIC TASKS. FURTHERMORE, CUSTOMER SERVICE IS NON EXISTENT. read more

Ulta Beauty - Proof of Appointment - Tech was JANEEN. Never use her! - Cosmetics & Beauty Supply Near Me - Columbus, Mississippi

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Zero stars should be an option. Ulta's customer service practices are appalling. I've never been treated so poorly by any company, ever, and especially not after repeatedly placing/purchasing in-store substantial orders, and never once (other than this) issuing a complaint. I placed an order on the website on 18 February 2021 for $270+. The package was showing delivered on the 26th, but it was not. I waited until the 28th to contact Ulta since the mail has been running a little off due to COVID vaccine priorities, so a couple more days didn't seem unreasonable -- at that time, the representative told me I had to wait until March 3rd to report the missing package. On the 4th, I contacted them again and was told that they would need to escalate the request because of the total price, and that someone would send me a response in 48-hrs -- I'm still waiting for that response. The 9th I called instead of using the chat feature and was on the call for nearly an hour trying to obtain a refund. That never happened. I instead received a very glib email saying that because UPS claims the package was delivered (still waiting), they will not resend the items, or issue a refund, and they consider the matter closed. Ulta, a multimillion dollar company, is holding ME personally responsible for $270+ worth of product I have never received and spent weeks trying to locate after I was repeatedly blown off, and never responded to by them. Ultimate example of cooperate greed and indifference toward customers. Once they have your money, you're not their problem anymore. Beware. read more

Ulta Beauty - The "resolution" email. - Cosmetics & Beauty Supply Near Me - Columbus, Mississippi

They were good when they first opened. A nice guy helped me find my perfect foundation shade one day. In the last year, makeup samples are missing or a mess. A clerk told me stealing is a problem. Probably due to ZERO employees in that department...ever! Items are out of stock for months, too. The restocking was an issue before covid, so the "supply" excuse is not the whole reason. At least clean up the makeup area so items are easily found in their correct spots and post an employee in that area. read more

I love browsing at Ulta but when the time comes to actually purchase something I really need, the huge selection is a bit overwhelming. However, the sales clerks on the floor are always readily available to guide you through the merchandise. I've never felt like they were trying to push anything on me, just very knowledgeable about the different features of the products. Liv helped me find a new foundation that was age appropriate and in my budget, and also that worked well with the concealer I already had. Not sure I would have found that on my own . read more

I started coming to this ULTA when I move to Starkville a few years ago. Everyone here is so nice and helpful! I've never had a bad experience there. They recently have gotten new staff all around and it's even better than it was. The reviews here are talking negatively towards the salon which sucks but the actual store and people who work there work really hard I can tell. I've always wanted to work at an ULTA (I can because of my job haha) so I'm always asking questions when I can about what goes on and what's coming up at lots of ULTAs. Employees don't get enough hours to do what needs to be done. I think it's very under rated. read more

About the salon...Oh My Goodness...DON'T go there!!!! When I made an appointment for a haircut I specifically told the manager, who had returned my call about the appointment, That I have thick hair and need an experienced hairdresser. I was assured the stylist would be good. OH, LORD! My hair got butchered. I talked with the stylist, SHOWED her a picture, and asked," CAN YOU DO THIS CUT? "A short cut with Long layers, Bangs, and hair on the sides, as the picture had shown. Yes, she said she could. As she cut, I reminded her, LONG LAYERS. When I got the first glimpse of my cut hair, I thought I would throw up! It was gapped and looked like an animal had chewed my hair off. I was asking her to blend it because it was not even. The manager happened over to talk with the stylist about her hours, and she saw my hair and maybe my look of terror, and she began to try to blend and smooth the bits of hair that was left. She asked the stylist if she had ever cut a 'Pixie' style before...wait...PIXIE? I NEVER asked for a pixie cut. I did tell her "thank you" for coming over and blending the cut. I was trying extremely hard not to make a scene and humiliate the stylist, but I was heartsick. When I got out of the chair and started to the front, I was looking for the manager. I saw her in the aisle and wanted to show her the style I had asked for and make a complaint. She saw me but kept going and turning down other aisles. I saw her behind some boxes, so I just went to the front, paid the bill and left. I was angry and trying to not create a scene. I had thought the manager would have asked me if I was pleased, or if I received the cut I asked for, but she never spoke directly to me, I was never a client or person to her. I was just an example of poorly cut hair. I will never go in there again. Do so at your own risk! If the manager is concerned...just look up your 5:30 appointment for Saturday! You have my phone number! read more

If I could I would give it a -10.... Don't waste your time. Took my daughter there told the girl three times that I would like her hair thinned out. SHE refused to do it. She was so RUDE. I will never go back to this salon plus the fact it was crazy expensive and we didn't get what we asked for!!! read more

ULTA? More like ULTAmate rudeness! The associates here are rude and the managers are even ruder. I called in advance, where I was told they carried what I was looking for, only to drive all the way there to be told that they did have the product, but would not sell it to me. Don't bother with this place. You're better off going to Sephora! read more

This is my absolute favorite store in Columbus! The staff is so knowledgeable and professional! If I am in need of something outside of my normal purchases I can always count on one of the workers to take the time to be able to answer my questions and direct me to the best products for my current needs. You are cheerfully greeted as soon as you come in the door, offered help without hesitation while you shop, and are graciously thanked after you make your purchase. From start to finish it's always a great experience shopping there! read more

I got my eyebrows done and I told her to leave them natural looking. They are uneven and I have to draw them on now. This place is garbage. No one asked me if I needed help finding anything and the girl behind the counter even started giving me directions to another salon. read more

Don't bother making an appointment to the salon in Columbus, MS. Made an appointment, got there 5 minutes early, saw she was doing someone else's hair still so I sat down. She did not acknowledge me at all. I didn't know if she knew I had an appointment, so I asked if it would be a few minutes. She only nodded. I said I had an appointment, she said "I know." I asked how many minutes, she said she didn't know, she just put color in the other lady's hair so she couldn't say. Very rude. read more

The one star is for the product line, NOT FOR THE associates. My daughter went into the store in COLUMBUS to buy some temporary hair color for a concert she was going to in Nashville, but wanted to be very sure it would wash out readily and easy. Her job requires no "un-natural hair color" (pink, blue, purple etc. ) Not being real familiar with temp hair color, she relied on the associates knowledge of their products to give her direction. She was assured the one they recommended would wash out very easily. This was very important. WELL, not only did she spend a lot of time on her vacation trying to wash out the color but a lot of money on possible remedies she found on line without having to go to the possible damaging effect of bleaching. She finally went to an ULTA in TN (ouside N'ville) and was assured a product called COLOR OOPS would be sure to work. After she bought it ( that is paid for it) , the "clerk" THEN told her that if this did not work, they would have to get her into the "Salon" for a professional lifting. She got back yesterday pm then she and I spent the better part of 5 hours starting with the color oops, (useless) then more home remedies, NOTHING HAS WORKED! First off she was very worried about being written up on her job, which she dearly loves, then secondly having to damage her hair with bleach to get rid of the "easily" removeable color. It is my opinion, ULTA owes her a refund for the color, the color lifter and an apology for a associates expressing false knowledge about a product for the sake of a sale. They should have referred my daughter to a professional, (in the Salon) for advice on a temp color of easy removal. Just as everyone's skin is different, so is the hair. Different products work differently. A GOOD consultant in a store such as ULTA is supposed to be would have handled this SO MUCH differently and much more professionally. This is not the first issue we have had with ULTA but it has turned into the more expensive, emotional and mentally exhausting ones!! read more

If it was possible to give 0 stars, I would. My daughter and I have been to this store 3 times in the last month and have received ZERO help. No one welcomed us to the store, offered to help us with what we needed, or acknowledged our presence. I spend a good bit on makeup and would love to shop at a store near home, but I will no longer shop here. read more