I write this review with mixed feelings. Having worked in credit unions for years, I have sold…read moreplenty of Route 66 Warranty products. One reason I felt comfortable recommending the product was because I had purchased it myself. The first time I purchased a Route 66 warranty, my vehicle ended up being a total loss not long afterward. I was impressed because they fully refunded the cost of the warranty with no issues. So, after the factory warranty expired on my new vehicle, I didn't hesitate to purchase another Route 66 extended warranty -- a 7-year/75,000-mile plan. Not long after my manufacturer's warranty ended, I started having one repair after another. At first, I thought, "Thank God I bought the warranty." Unfortunately, that feeling didn't last. I will take part of the blame for not reading the fine print closely enough, but here is the issue: I am only in year 3 of the 7-year warranty and nowhere near 75,000 miles, yet I was told the warranty had expired. When I called, the representative explained that the coverage actually ends once they have paid repairs up to the value of the vehicle. According to them, this information is buried in the contract "on page 2, paragraph 2" or something similar. I was furious, to say the least. I asked about the remaining years and mileage on my contract, and the representative basically told me I would need to either go elsewhere or purchase another warranty. To be fair, the warranty did help cover repairs while it lasted, so I can say it is not a bad product. However, consumers absolutely need to read the fine print carefully and understand the payout limits before purchasing. Even the representative at the dealership told me he had never heard of a warranty ending this way. Stay informed and make sure you fully understand what you are buying before you need to file a claim.

They are a scam and are terrible to deal with. Save your $2K for an actual failure in vehicle. If I…read morecould give -10 stars I would. If you have any kind of claim, they will not pay out your remaining amount of money owed back to you even on a prorated amount, if u sell the car before warranty expires. They are just as bad as all the other scammer fake extended warranty companies.

I love this dealership! Alan is a Great guy even though most salesmen are meh at best lol!! Thanks…read morefor always taking care of me even 4 years later still helping me! He will be ordering my next Jeep for me:)

My first time to this dealership. Navigation needed an up date. Estimate was 2 hours for navigation…read moreand software update. I was charged 1 hour because software did not need updating. Everything went well. Was done when estimated, called to notify that it was done. Price was reasonable. So I'm good I'll take my Ram 3500 there again for service.

Yesterday , my vehicle stopped running just before the service department closed…read more A.J. In service handled my call with professionalism and kindness. This is not the first time, I have used the Service Dept. Each time, the men have taken care of me like I was a family/friend.

Had a fuel issue. Called them up and they got me in after lunch. Found the issue fixed it as well…read moreas completing a recall issue. Same day in and out. No issues.

Yesterday, my vehicle needed to be towed. Discount towing was dispatched…read more The wrecker driver, Nathan, arrived and he handled my vehicle like it was his own. He also was very compassionate, making sure that I accommodations for transportation.

Our car broke down and we had to leave it - the brakes went totally out. We arrived to find this…read morethief taking the car I offered to pay him to drop. No he wouldn't we live 1.5 hrs away and we have to come back at 9 in the morning so they could charge us more money. We even gave the tow truck driver the keys to get the baby seat out the trunk and he put them in his pocket. I followed him to see where the car was going and he pulled over and said we couldn't follow him to the yard but I got my keys back when he pulled over. Crooks

Wonderful experience. Worked with Mike. Found our car thru CarGuRus and was immediately available…read more Drove a couple hours to test drive. They had van ready for us to test drive. Friendly, genuine, reasonable and every staffer made our car buying experience seamless. They detailed car before we took it home. Easy to contact, honest, efficient and unregrettable to do car buying business with. Will definitely be happy to do business with them if we come in need of another vehicle.

Kennedy and Alyssa were awesome when we purchased our 2023 Aliner Expedition. We came from out of…read morestate to pick it up and they both went above and beyond to accommodate our schedule and needs. 100% recommend Lakeview Auto Sales!!!

A huge thank you to Jay & all of Ford Service! My husband's…read morebreaks were shot, and of course right before Christmas. Took one call, Jay got his truck right in and the issue was taken care of immediately. I've never had a problem with the Ultimate Dealership or the service there. Everyone is friendly & helpful. Also, thank you to Lance for selling us our Expedition and making everything a great experience

Very poor experience with the service department. Poor communication, unprofessional service…read moreadvisor and they failed to properly submit the work under the Ford Warranty I had. Service Advisor told me that I didn't have a Ford ESP Premium Care Warranty...I told him 3 times that I have the warranty and he still disagreed with me. It was only when a Ford Customer Advocate got involved that the service department realized that I had a warranty. Then we were casually brushed off as a refund check was issued...no apology or nothing. This was the worst experience I've ever had at a Ford Service Department. I do not recommend.

Once again Shannon and his staff took such good care of my mother. she has been buying cars from…read morethem for well over 20 years. My mom is older and still likes to do everything on her own. I know when she goes into Jacks to buy a car she will be taken care of by Shannon and his staff! Thanks again again Shannon and Luke!

I dropped my car off for a month with the promise they would have it detailed and put it on…read moreconsignment. I go back a month later to check on the car. It was parked by the garage and hadn't even been put on the lot or cleaned out or anything. I am furious! Do NOT use this dealership!

Bob P. Was experiencing a strange problem with the EGR…read moresystem on my Ford diesel. Since this occurred immediately following some service work at the Ford dealer and, knowing how dealers sometimes do the pull-and-replace method of troubleshooting, I took my truck to Elite. They gave me an appointment, took the truck in when I arrived, performed diagnostic evaluation on it, performed a forced limitEd power run to clean the particulate filter, served me a delicious piece of birthday cake, and were through in two hours. Everyone was friendly and courteous and prompt. I was really pleased and will be returning when I need service again. A good experience.

I have had several autos repaired by Elite. Always a professional experience. Nick is a great…read moremechanic. Heather in the office is phenomenal. I highly recommend Elite.