Caveat Emptor!!
I went to Ultimate Kitchens in Chestnut Ridge NY because they were a Fabuwood dealer which were the cabinets I was looking for. After going to five other kitchen stores, they were the least expensive. I dealt with Ken who was nice. As you may or may not know, a kitchen renovation can be very stressful and Ken provided some ease in the process. Sadly, that all ended when the cabinets were delivered. The delivery men contacted me to advise they would be to my residence within the hour which was 4:30pm. 5:30 arrived and no cabinets. I called the delivery man who then advised me they would arrive around 6:30. Of course, I was getting anxious when 6:30 arrived and the cabinets still hadn't. I reached out to Ultimate Kitchen who tried to reach them on the phone as well. Finally, I was able to get in touch with the delivery man who by the way, struggled with his English, advised me that their boss told them not to deliver to me that night. Needless to say that sent my blood pressure through the roof as installation was schedule for the following day. It took a lot of pleading, prodding and yelling to get the cabinets delivered that night which was after 8pm. Once they finally arrived, the delivery men, who looked like 12-year-old boys barely strong enough to carry the cabinets up a flight of stairs, proved me correct when they dropped one and it tumbled down the stairs. The boxes said "this side up" which didn't seem to phase the 2 men as they put them however they saw fit. The next day, I contacted Ken who was appalled at the level of service I received and advised he would throw in a cutlery drawer as a courtesy as they could not return money for delivery.
I wish I could tell you that this was the end of my nightmare, but unfortunately it wasn't. I had ordered crown molding to go over the kitchen entrance 2 weeks earlier but apparently, Ken never informed the installer of this change in the plans and the crown molding never made it up above the doorway. After the installation of the cabinets, I found a lot of issues with them; lots of cracks that should have been fixed, damages to the drawers, etc. I immediately informed Shlomo, the person who does the scheduling of the cabinets who was not pleasant to deal with. He came over to take a record of what needed fixing. He said it would take 2 weeks for the items to come in. Of course, I followed up after 2 weeks by phone & email and did not get a response. Finally 4 weeks later, the installer came back to fix the issues. He did not bring the cutlery drawer that was promised. Another poor example of Ultimate Kitchen not communicating with one another. I spoke with Shlomo who stated he was unaware of this and asked me to check out the manufacturers website to pick out the cutlery drawer I preferred. I said I had looked at the website but their options were limited and Shlomo stated he would send me the options which came a week later via email link. It was to an after-market website not the manufacturer brand. He proceeded to tell me that the manufacturer doesn't make cutlery drawers which I knew was false because I called the manufacturer who told me they do indeed make and sell cutlery drawers specifically designed for the cabinets I purchased. I have been following up every week for the last 13 weeks without reply. After the nightmare that I'd already been through with this company, Shlomo had the audacity to accuse me of dragging out this process. I only wanted them to finish what they had already started and promised me for their miscues. 3 months after the installation, they finally came back to fix the remaining issues and install the cutlery drawer.
Take my experiences as a cautionary tale if you're remotely thinking about working with this company. I would not, in good conscience, recommend them to anyone I know. If you do decide to use them, perhaps going through a GC would be better for your mental health or do so at your own peril. Their communication skills are disconcerting to say the least. read more
