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    Ultimate Scuba Adventures

    5.0 (1 review)

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    6 years ago

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    REI

    REI

    3.8
    (23 reviews)
    21.4 mi
    $$$

    Saying they do the bare minimum is an over statement. Honestly shopped at REIs in Texas, Colorado,…read moreMaryland, Virginia, and was super excited for the one in Delaware. What a disappointment. Sure, they have the standard selection, albeit a little more limited than the other locations. Sure, the staff greets you and is friendly enough to ask if you need help. Sure, the prices are identical to every REI which is no sales and sucky last chance selections. What really matters is beyond this surface level obvious requirements is just how uneducated and unskilled the staff is. I have been to this location 6 times and not once did I leave in a timely manner because of some hassle. They speak without thinking and say some nonsense about how the Co-op works. News flash if you have the membership, the policies are written pretty clearly online so I know when you're speaking nonsense. The new people there don't even bother to ask so done who has been there a while to answer a question they don't know. Whoever is training the personnel needs to get removed and the whole staff needs to be remediated to know what customer service actually is and stop hassling customers and telling them half truths or making it so difficult to return something that you bought 2 weeks ago with receipts and all.... The tax free isn't worth it, go to another REI.

    Don't bother trying to return anything here, better off shipping items in for returns. I walked in…read morewith a handful of valid returns and immediately was faced with issues... Cashier called the manager over who was a lady with short hair and she instantly started just being very rude and assumed that I was just buying gear to use on one trip and return afterwards as if REI is a rental company when I literally never said that and it doesn't even make sense when looking at my purchases and returns. After a lecture about how I'm damaging REIS community, LMAO, they finally let me return my stuff but said if I return something else im gonna get in trouble or something? I genuinely just can't wrap my head around someone going out of there way like that to stick up for a comically evil union busting corporation who had to switch CEOS in an attempt to clear their name because they support selling off public lands to big oil for money. Literally just so weird and dumb. Garage Grown Gear all the way

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    REI

    REI

    3.8
    (78 reviews)
    13.8 mi
    $$

    Been here numerous times and always impressed by the level of customer service. I always find that…read morethey are extremely knowledgeable on the products and really educate you on what might be best for what you're looking for. Great items here and all decent prices too!

    Placed an order, items were in stock online But when I went to pick them up only one of them was…read moreready and it was not obvious that the rest of my order would not be ready till next week. The employee helping me at the registern couldn't seem to care less and kept giving me attitude. Essentially putting the onus of blame on me, not the company. I then told him that I needed those pairs as soon as possible because the storm was coming tomorrow. He begrudgingly helped me find several other pairs to replace those and I thought everything would be kosher, I would pay the difference on what they were. He never mentioned that due to their policy he could not cancel the original order and I'd have to pay full price for the new pairs and then blindsided me with another $300 bill. I was visually upset by this to which he gave me more attitude and I said this is not my fault and then he said well. "It's not my our fault either, "you can just not show up next and it will be refunded." We can avoid picking those up and you won't be charged. Again placing the problem on me. Never once apologizing about the situation just continuously giving me attitude. The customer service would be a zero if I could give it that. Zero understanding of my situation. Zero respect for me just clearly wanted to leave and as soon as we were done he walked to the back room complaining about his day. Why he kept blaming me and acting like I was the nuisance, is beyond me. I get it, the day was very busy and long. Clearly he had it, also not my fault and no reason to treat me that way. Never apologizing about the situation the online system created. Never expressing any understanding for my poor experience. Never warning me that I'd have to pay twice and wait over a week for my money to be returned. Just blaming me and behaving very poorly. Oh, and the dude was going to throw away my receipt and I had to ask for it. What a PR*** I will go to KoP and avoid this location moving forward. Oh, the gentleman in the shoe section who helped me, he was fantastic.

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    REI

    Ultimate Scuba Adventures - outdoorgear - Updated August 2026

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