This business enjoys scamming motorists that are not local by tricking them into paying 500-2000%…read moremore for a very minor repair. Of course, this is not unique to this shop as it is an industry-wide scam. If you're traveling on I-81 and you're being towed to this shop... Beware!!!

I only had one day left on my inspection sticker. Every other place I tried was a 2 hour wait. They…read moretook me right in at this garage. Fast and efficient. Thanks a lot!

What a blessing Cline's Auto Services turned out to be!!…read more My family was returning home from a cross-country road trip when the alternator of our van went out and left us stranded off i81 3 hours from home. We looked up nearby mechanics and decided to try Clines. We called and 10 minutes later Billy was there with his tow truck and brought us (My Wife and 5 children) back to his shop. They were extremely busy that day but to my shock and surprise, Billy said he would get us up and running that day because he didn't want us stranded and for our family to get back home. They were able to find a new alternator and get it installed in just a couple of hours. While the work was being done, they allowed us to commandeer their office and use it as a resting place for our children. Tammy (office manage) was the most gracious host. Being in their office for a few hours, I also got to witness their interaction with other customers. If I didn't know otherwise I would have guessed that everyone that came in was a family member because that is how they talked and treated them. Billy got us a very great price on the alternator and the labor cost was extremely honest and fair. Also, as we were leaving, Billy caught a mistake made by the last place we had our vehicle serviced 3 weeks prior to. He noticed a missing lug nut on one of our tires. He had us pull back up (after the shop had closed) and checked and tightened all the lug nuts on the car (they were all loose). I could go on and on about so many more details of what happened and what Cline's did to go above and beyond what they had to do, to help us out in a pinch. The only bad thing is they are located a few hours away from our home. Otherwise, we would take all of our vehicles to them for our mechanical needs. Cline's staff are genuinely good people!! We can't thank them enough!

CAUTION: Towing charges from accident scenes and roadways seems unregulated in Virginia. It appears…read moreCline's can charge whatever they like for a tow and present you or your insurance with a SHOCKING invoice. Read my invoice, look at my accident scene and BEWARE of this company. GET EVERYTHING IN WRITING IN ADVANCE! $4020 bill after a Mini Cooper accident on I-81. The VA State trooper called Cline's Towing in Rural Retreat. The Mini Cooper was in the road, right side up, but inoperable due to broken radiator. Cline's loaded it onto a flatbed for transportation. Initial $3420 are related to towing after the accident. Remaining $450 and $150 are for storage and second tow. UPDATE September 13, 2025 I have received a reply to my complaint with the Virginia Attorney General. I am posting it here so that it can be seen alongside the invoice. Cline's is not proposing any adjustment to the many fees charged, rather they have taken the route of claiming the fees are legit and saying I was rude (I disagree). I'd be happier to post an update that they reached out with a reasonable proposal regarding the excessive fees. Fees Invoiced: $1450 - State Police Call $195 - Admin Fee $125 - Gate Fee $250 - Clean-Up $150 - Environmental Fee $125 - Labor $450 - Tow/Hook-Up $150 - Winching Fee $75 - Fuel Surcharge $450 - Accident Scene $450 - Impound/Storage (6 days) $150 - Second Tow from Cline's Rural Retreat to Turkey Pen Marion ------- Total $4020

I've had work done there twice and it was both quality and very reasonably priced! Small family…read moreshop that is very easy to work with and honest! It can be hard to find good shops when you need one in trucking and this is one you should call on if you need work in Wythville!

Repair shop broke my passenger side mirror, and hit my cv axle damaging it causing grease to fly…read moreout everywhere. They simply didn't care and would only give free labor to fix. They damaged my part and insist I buy the new part. Do not use these people EVER.

I had to take them to court to make them tell me how much I owed them. They are unethical and have…read moreless than honest business practices, even the evidence they presented in court was completely made up and they just scam people. Most of the reviews I read or either just super great or they have completely screwed someone ( like myself). So if you chose to use them just know its about 50/50 if you are going to get good service but please be aware that they might tow your car, not tell you when it is fixed, not answer questions or give you estimates then put a lien on it and try to charge you $65 day storage while they hold your car hostage and threaten to sell it. Plus I am not sure they did ANY repairs at all and basically just held my RV and charged me storage and when I called their bluff. HAD MY CAMPER SINCE 2023 Just now getting it back.

I received exceptional service from JB, on November 16th, 2022. I was broken down on the highway…read morewith a flat tire that I was having problems changing. I called vdot, the sherriffs office, and received no assistance. Smiths towing pulled up like a God Send. JB was very helpful. He went above and beyond with helping my husband and I with something that was a stressful situation. Your company is fortunate to have him for an employee. Please recognize him for his great service. Thank you. Andrea Foster

I recently had a transmission rebuilt at this business and the cost was $2,700. The owner Jerry was…read moreas nice as could be when we were talking about prices to fix the transmission however I had a problem a month later that I didn't know was a very simple fix. I had the vehicle towed to the business and apparently all it took was shifting something into gear and I'm not a mechanic and was not aware of it. Jerry called me the next day and said there was nothing wrong with it all it needed was that simple fix. I apologized for my ignorance of that and also wasting his time, he proceeded to hang up in my ear. I was so angry that I had to have someone else go pick up the vehicle. If you want to get something fixed I guess he does a good job but if there is a problem afterwards it seems to piss him off, so I wouldn't recommend going there; find someone who is nicer and friendlier regardless of the circumstances.