I WOULD NOT RECOMMEND THIS GARAGE TO MY WORST ENEMY…read more June of this year (2023), I had a wheel come off while I was driving down the interstate. I lice out of state and they were the closest garage. the sheriff of the county highly recommended them. I heard nothing for 2 months. so I began calling for updates. I was told It needed new lug-nuts and a new wheel because it was bent but they could not find one. I called once every two weeks after that as I could not work without my vehicle. each time I called after the first call, I was met with a woman that huffed and sighed every time she heard my name and that I was still calling. she continually cut me off and spoke over me as well as my fiancé 4 months later (October), I called and she yelled over me it wasn't done and they couldn't find a wheel and that I could pick it up without it being finished. even though I was told it was undrivable. She said I could drive it fine with a bent wheel. just that I would need to torque my wheels every 100 MILES. No one is gonna wanna do that. so I contacted my local garage and they set it up to be towed. today, nearly 5 months later, they found my car dead dead in the lot beside their shop with lug nuts still missing and my battery drained. Seth, the mechanic laughed at this and slammed my keys down on the counter and tried to charge me a holding fee after I was told I would not have one. and began to raise his tone and talk over me when I said it was missing lug nuts. my mechanic picked my car up and said he found a wheel in no time and I also easily found multiple wheel replacements local to hillsville. I was also informed that it in fact was NOT safe to drive in the condition they said it was safe to drive in and that I was liable to WRECK. I was without my car almost 5 months and treated with such disrespect and my car was left in a field to drain and not be prioritized.

I was traveling from Savannah, GA to Upstate NY with my family. My car only had 52k miles on it…read morewhen the tachometer started going nuts on Interstate 77. The needle went from 2k RPMs to 7k RPMs so fast and was dancing around continuously for miles. It was revving so fast out of nowhere and I could tell something was wrong with my engine. Got off an exit to get gas and check and could immediately smell the clutch burning. The gas station attendant told me about Bert's, which was luckily only 1 mile down the road, so I didn't need a tow. Came into Bert's stressed and tired and the staff was great. I needed a replacement clutch and the part had to be ordered special from Winston Salem. It was an extremely stressful situation, as I had a baby and a dog with me, so much cargo strapped to the roof and we had to be strategic with what we needed from our luggage cargo (baby needs, dog, clothes, food) to spent a day in the local motel. They ordered the part and the guys gave us a ride to and from Motel 6 while they waited for the part and repair. It was a pricey job but the staff was great and the transportation help was so nice of them. Thank god they were at the exit I pulled off on. This garage seems like they deal with these situations all the time, being right off a major interstate. We made the best of a cruddy situation and it only added one extra day to our trip home. Highlight recommend.

Need a course in customer service, but did a good job at reasonable price. If you get by the…read moreconversation I would use them again.

I broke down on a road trip over the holiday from Ohio to South Carolina, I called 7 tow company's…read moreto take me home and instead of charging me thousands of dollars Dakota answered my call and said I'll fix it in the morning. And sure enough he had us rolling home to South Carolina before lunch time. He went above and beyond knowing what tough situation we were in. Thank you guys we made it home safely thanks to you!

We were broke down traveling from Garner, NC on the way to Ohio and ended up at Lester's. Whet a…read moreblessing this was because Jason went above & beyond to drive us to a motel nearby while our part was on order. When the part came in the next day, it wasn't the right one but Kenny worked on our vehicle to at least get it running so we could get back on the road again. We can't say enough good things about how they genuinely cared about our situation!!

Kept my vehicle for a month with NO updates except to inform me they can't do the work unless I…read morespent more money and recommended to replace everything and after the replacement and 3k in charges the whole thing blows up, leaves me stranded with no help except for "it'll be 2500 more to start fixing it again" they recommend a service that failed and gave me horrible attitudes and looks when I had to tow my vehicle home for the third time from their shop. I've never been scammed before so this is a shock after all the good reviews I seen. Buyer beware and stay away

We had a blowout on one of the rear dual tires on our Ford 450 bus on our way through Whytheville…read moreVA after 10 pm last night. We couldn't find an open repair shop that late so we waited until this morning and we were referred to Complete Truck Service. We were there when they opened and they got our vehicle in and out in less than an hour. The service was fantastic. The staff are polite and the price very was reasonable. If you're from this area I would recommend Complete Truck Service

Took truck in for check engine light. They replaced wiring harness, turbo piece, another wire. I…read moreran one trip and had to take back for leaking valve cover plus Check engine light came on. They said the valve cover was warped . Then the turbo is bad and next the ECM. Replaced turbo, no boost. Took truck home . Parked in garage for 30 minutes. Backed out and large oil spot in floor. This was after replacing valve cover and gasket at garage . Only went 30 miles from shop to home. I'm in the hole $5000 and truck won't run right and leaking oil after having new valve covers and gaskets. Would I go bad ? Not in this lifetime.

Stranded in Wytheville on a Friday night with a puncture on our way to Philadelphia from Hilton…read moreHead. No one could fit us in on the Saturday except Southwest. Excellent , friendly and efficient service got us back on the road. A real gem.

It is Sunday & Mother's Day and we were driving & pulling a cargo trailer from Maine to SC to clear…read moreout a storage unit, turn around and head back when we got engine overheating alarm and had to pull over on Hwy 81. We just knew we would be have towed, have to get a hotel and wait until Monday to even get it looked at. I found Southwest Automotive on Google & it said open daily 8am-6pm so we called Troy and told him our dilemma, unfortunately he said he could not look at it until Tuesday, but then he was nice enough to send us information about a local towing service. We had let the engine cool down so we chanced getting off highway to an exit. That went ok & we were trying to come up with a game plan when Troy called us back & said a car he was working on needed a part so if we could get to him he would look at it. My husband had told him he thought it was just the thermostat. Troy went and got that part while we slowly made our way to him with our heat on full blast, keeping the engine heat low. Less than 2 hours later, Troy had replaced the part & tested our hoses, replaced our antifreeze & made sure the car did not overheat while revving the engine and A/C at full blast. We are back on the road with no issues. And, it did not cost us a fortune-very reasonable. Words cannot describe how thankful we are to Troy. We feel so very lucky to have found him. He is very hardworking & is starting up a lock smith service too! So, if you need car service repair or a lock smith-do not hesitate to call him!!

I was a little skeptical after reading the other reviews but I made an appointment for an estimate…read moreand found out the shop is under new management with an entire new staff. Everyone was friendly and helpful. They handled everything with my insurance in regard to my claim. I would recommend them and would use them in the future.

I had to update them and stay on them. It isn't their fault on the updating. The higher ups through…read moreclaims worked with me to take care of the issues. Things were stolen by employees. BUT You have to agree that that is okay if it happens to get your car worked on. Okay sure. They got way more then to cover a mess up they done, though. The times were changed over and over. I got stuck in Wytheville multiple times, but by the time I got done, I didn't pay extra. That final day, pick up day, I was supposed to been in Charleston picking up my lady after a major surgery. They let her have a room no extra of course but she still had to wait most of the day. The hospital was told in detail what occurred too. Your word is everything. Honor is everything.

Had a tire leaking and stopped here without knowing anything about the place. We went in and…read moreexplained our situation to the mechanic. I think his name was Victor. He stopped what he was doing, put our car on the lift, and quickly found a screw in the tire. He plugged it while we waited in about 10 minutes. Charged $30, which was more than fair for the quick service. Highly recommend this place!

Got a piece of wire in one of our tires on our truck while pulling a fifth wheel camper back to…read moreFlorida. A local station recommended Allen's. We called them to see if they could fix our tire. They refused to come to us, as it was raining outside. Another local business got us fixed and on the road in spite of the rain.

From friendly customer service and trustworthy to totally unreliable. On 6/19 I took my 1986 Bronco…read moreII in for inspection, tire rotation, hose checks and any other pressing repairs. The clerk told everyone they were backed up for days. I said I'd leave my vehicle for as long as they needed it. Got a call Friday 6/20 that the vehicle was ready for pickup and the only thing that was wrong was a signal light. I went in, paid and got my keys AFTER I asked for them. I was finally able to get a ride to pick the vehicle up Monday 6/23 and I noticed the rejection sticker. It was clear the vehicle had not been moved from the spot I parked it, i.e. taken into the shop. I told the my friend who gave me the ride that 99 didn't do anything I asked. She said, "they did the same thing to me! I went in for an inspection and an oil change. They put an inspection sticker on it and said I didn't need an oil change." I called this morning. Tuesday 6/24 and asked for Sherry (the owner). The clerk said "I don't think she's around here" and hung up. I called back to get his name which is Dustin. Update: Dustin called Tuesday 6/24 and asked what I wanted, but didn't offer a solution or options.

We stopped for gas in our RV and got stuck at the pump. The shifter was stuck in park. Two guys…read morefrom 99 Car Care came by and diagnosed the problem. One of them crawled under the RV and got us in drive so we could get to their shop. They couldn't have been more helpful.