I see quite a few negative comments here, I personally haven't had any issues in fact all of my…read morevisits have been very pleasant. I love my doctor, her nurse is nice and everyone at reception has been nice too. The place is always clean and never too crazy busy.

I've been a patient at this doctors office for the past 10 years. I have been treated for numerous…read moreissues here. Those visits haven't always been the greatest because I always have issues getting refills for my medications in a timely manner, even just simple BC. However I continued to frequent the office. Huge mistake! I should have stopped a long time ago but everything happens for a reason. Recently, I had terrible pain in my feet and made myself an appointment with a podiatrist who properly treated me. They requested that I get a global referral from my primary care provider. I called my primary care physician and requested one but they adamantly refused to give me one because I hadn't been seen for foot pain in her office. I find that completely ridiculous. I am very disappointed. I will not be returning. There are better providers out there

I switched to UM from Beaumont last year to get care for my Crohn's. Arrived at this center…read moreyesterday for my colonoscopy. The care at UM is always top notch. This center has a good system for COVID too - once you check in they assign you a seat. Your driver can also follow where you are in your procedure (still waiting, OR, etc) on a computer screen near the bathrooms too. Only reason I'm docking it 1 star is I had to wait a while before my procedure... Like 1-1.5 hours, while sitting there in a gown, and I had left my phone with my mom so it felt longer. Apparently they were a bit backed up (no pun intended...) that day though.

Absolutely hands down the worst. Would give no stars if I could. Called Psychology services to set…read moreup a routine appointment. The call center representative 1st berated me for my diagnosis, then proceeded to say I was "untreatable," said that U of M "doesn't accept your kind of patient," and finished by advising me to call Community Mental Health. (Which only serves patients on Medicaid and therefore isn't applicable.) I've received excellent care from Neurology and Physical therapy at U of M before. I have incredible friends who work for U of M health and I was expecting far better treatment, or at least professional courtesy. Disappointment doesn't even come close. Saw a sign outside saying they were the 5th best hospital system in the nation. Leaders and the Best? What a load of BS.

I have known back pain since leaving the US Army. Dr. Amanda Schack and her team of Dr. Luke S…read more and Nurse Dawn S. at the Ann Arbor VA Pain clinic are simply amazing. They ask all the right questions, listen intently and talked to me in terms I could understand (not at me). There was not a rush to get me in and out the door; they took their time and after much discussion, correctly diagnosed my issues. The respect, kindness and care they showed me was absolutely wonderful. I am blessed to have them treat me. Dr. Schack, Dr. Luke S and Nurse Dawn S. represent the very finest of our Veterans Affairs Medical system.

I get all my care at VA A2. I find the quality of care is excellent and service and commitment of…read morethe clinicians and all the staff is exceptional. I appreciate the dedication of the staff, many of which are veterans, and the physicians, NP's, PA's and other clinicians. They all have options that offer better pay but I believe their dedication to the mission and and veterans population keeps them serving. Thank you for what you do A2 VAMC!

Very convenient and fast care here but maybe could explain things more so ur more confident when u…read moreleave

Best clinic ever!! For years at other places I was begging doctors to please medicate me for an IUD…read moreinsertion I was mocked and invalidated. But this place, I didn't even have to say anything. They knew it was a painful procedure. They offered me sedation, no argument no fight. I felt so safe there. I never felt so much relief. My pain finally was believed and taken seriously. The IUD insertion was so smooth with the medications, I didn't even notice they put it in. They then took me to a recovery room where they had recliners, heating pads and snacks ready. Please do yourself a favor and come here.

This is whole strip of medical buildings is great. I've been a patient for a few years, and was…read morethrilled to see they had building 10 doing labs on Saturdays til noon. (I have a surgery Tuesday and they said I needed labs done on Saturday. I had no idea they did it!) They're super nice and even with a dozen people ahead of me, I was in and out in under half an hour.

Excellent Internal Medicine physicians! Plus, the entire staff is always kind, pleasant and…read morethorough. The 3 docs I have seen are excellent!

The neurosurgeon who performed carotid endarterectomy... top notch…read more The care and experience goes downhill from there. It's sad that the best thing about this surgical experience is the cafeteria on the second floor. This hospital has seen better days and needs some updating badly. The bathrooms, disgusting. The elevators, too slow to even attempt to wait. It took 3 days to figure out how to get around this place, directions are confusing at best. Good luck figuring out what elevator bank to take to another elevator bank to get to another wing, etc. When I asked staff for directions, I swear they gave me the wrong directions on purpose. Parking is a horrifying experience, and I'm not one to let anyone valet park my Jeep. Extremely under-estimated the number of parking spaces they would need or the hospital has expanded way beyond the parking. The communication from the time leading up to pre-op, to pre-op, post op, during the hospital stay in ICU and a regular room, to discharge was sadly inconsistent. One nurse in ICU, extremely nice. The next shift nurse needed to not only be smacked but fired. So much conflicting information was given on the diagnosis and the steps that would be taken all the way thru recovery was bad enough to cause emotional distress. Discharge estimate - way off and there were no complications. The hospital needs to figure out a way to get consistent communication going. I was told I would be awake for my surgery, then told I would be put under and my brain would be frozen and monitored via computer and I would be on a nasal oxygen tube, then told no my brain wasn't going to be frozen but I would be put under and my brain 'shut-down' and monitored via computer and that I would be intubated. That is way too much discrepancy in communication. Recovery instructions were ALL over the place. A cocktail of drugs was thrown at me with no consideration for what I really needed or how the drugs would interact to make me nauseous. Dosing changes were not communicated between shifts, how does this happen when it's put into a computer tracking system? Would I go to another hospital next time? Maybe. I haven't decided yet. I haven't been through the billing experience yet so maybe that will tip my decision. I do understand the very best doctors are at U of M, maybe that is all that is important. I'm not sure yet. You should weight all doctors and hospitals before you have a procedure as important as mine was before you decide. Get word of mouth referals from real people who have been through what you are about to go through. Don't depend on your insurance company referrals or even your general doctor. I hate to say it but our medical system is completely broke, you have to advocate for yourself. You have to take a deep dive and do your due diligence. I feel sorry for the elderly who can't do this for themselves and might not have anyone to help them.

Going downhill. Would not recommend. Poor customer service. Staff, especially nurses seem to do the…read morebare minimum. If this is yhe next generation of caretakers, we are in trouble.

Buckle your seatbelt it's a long story...but you'll be glad you read it so you can go elsewhere to…read moreget your vaccines before you travel! My husband and I are going to Costa Rica next month and needed to get Hep A and typhus vaccines before travel so called passport health to schedule an appointment. I am four months pregnant and when I called to make my appointment I informed the woman taking the call and she put it in my file. She told me for a combined visit it would be $59/person. We were even able to get a Saturday appointment...things were looking great! So we get to our appointment which was Saturday at 6 pm and the front door to the building is locked. We tried calling the clinic but the number listed on the website is the home number of the medical director and not the office line. Finally someone exited the building and was able to let us in. We sit down with the nurse who does little more than pull up the CDC website to go over the vaccines we need (which I had done beforehand on my own), before informing me that she won't vaccinate me at all due to my pregnancy, since their informed consent paperwork stated "I am not pregnant" next to both necessary vaccines. (Even though the CDC website she was referring to clearly states that Hep A is indicated in pregnancy). So my husband gets his two vaccines, the Hep A shot and the typhus pills to take home. Then as she's finishing the visit she's going over the charges and says so it'll be $118 for the visit, $100 for the hep A and $120 for the typhus. WHAT! I said, uh uh I was told it would be $59/person. She says yeah, that's for the "consultation" not the vaccines themselves. So after much begrudging she took my visit off the bill since I never got vaccinated, but did increase my husbands visit payment to $75 for a single visit versus the $59 for the combined visit. We explained to her how shocked and unhappy we were and vowed to call the medical director hoping he would do something to make it right. So now we get to Bruce Kane D.O. medical director of passport heatlh. I finally got a hold of him tonight. Our conversation was totally fruitless. When I told him the above story he says..."so what's your beef?" I said well the finances for one, I was told over the phone the visit would be $59/person and ended up paying $300 at the end of the day. His reply: "well if you thought you were going to come and get whatever vaccines you wanted for $59 that's crazy. Any rational person knows you can't get vaccines for $59." I said, how am I supposed to know what is an appropriate price for vaccinations? How can I expect to pay anything other than what I was told I would be charged over the phone? He replies "any rational person would know they can't get vaccines for $59. Based on what you've told me I don't owe you anything." He did admit that pregnancy is NOT a contraindication for the vaccines and I could have been vaccinated. And so I told him that the consent form HIS clinic provided stated that pregnancy WAS a reason I could not be vaccinated, and his reply was that the nurse is new and he'll "talk to her about it." So you have unprofessional and uneducated people all in one place giving "advice" and travel vaccines. Go somewhere else...anywhere else.

Made the appointment online... received a phone call that I needed to fill out paperwork online…read more.. Asked the office manager if I needed to contact my insurance before coming in... Was told no you can contact them afterwards... She DID NOT say we do not accept insurance... Paid $400 for office visit and 2 immunizations... Contacted insurance today to get reimbursed and was told that Dr. Kane is not in their network... When using doctors in the BCBS network this service is covered 100%. Called the office back and was told... you must have misunderstood.... good bye. Stay away from this clinic if you have insurance coverage!! Am now on the phone with my credit card company to dispute the charge.

Today I had an MRI done to determine the cause of pain in my leg. I opted for valet parking because…read moreit was painful to walk. Once inside, directions weren't clear and I ended up walking more than I had wanted on my bad leg. Employees I asked for directions were as helpful as they could be - all were very friendly. Once at the Outpatient MRI area, things moved smoothly. I believe the quality of care was excellent just based on my interactions with staff. It seemed that they cared about getting accurate images. The entire process took roughly two hours. I would highly recommend U of M Medicine basrd on their consistently high level of patient care and sense of urgency for whatever you are dealing with!!

I have long been a big Fan of the UM health system for as long as I can remember. MY wife went in…read morefor a Nuclear Cardio scan where they found a blockage in one of her arteries and put a Stent is as part of the procedure. Procedure went very well where the communication between me and the staff was outstanding before, during and after the procedure and the staff and doctors were extremely professional, courteous, helpful and above all COMPETENT! Excellent follow up as well once we got home which was greatly appreciated. If anything of a serious note happened to us we always head to the UM hospital network in Ann Arbor as this is the best health care in Michigan for my money. GO BLUE!

I love UHS! Joanie at the front desk was so sweet and helpful, and every doctor I've see has been…read morewonderful. UHS has such a comprehensive set of doctors all under one roof, which is super helpful for busy students trying to get everything done at the same place (e.g. GPs, eye doctors, radiology, physical therapy, dermatology, nutritionists, an on-site laboratory, and more). The office is also great about answering the phone and scheduling, and I was always able to get appointments within a week when I needed them. The online portal is super helpful as well.

Absolutely horrible. Go anywhere else. Wouldn't see me for strep for 4 days and won't treat me…read morewithout testing me. Go anywhere else. Anywhere

Great service. Closer to home. Wait usually is shorter. Very clean and the staff is accommodating…read more I need a form filled out. She walked the form out to me so I wouldn't have to wait at her window. Dalton was my medical assistance. He was funny. We had good conversation about temperatures I was here for post op appointment from getting a medical device inserted. Very pleasant staff. Glad to be back in Michigan to be able to come to these doctors.

I used to go to Kellogg Eye Center for my annual eye exam; started coming here because the doctor…read moreis working out of this office. It's better as it's close to home and I don't have to deal with downtown traffic. While I had good experience with the receptionist that checked me in the past few years, I ran into a lady who sounded like she did not want to be in the office that day. She was short and would cut me off when I spoke. So when I checked out, I went to another receptionist and that lady was welcoming, funny and treated you like a person. I hope she works whenever I visit.