I will update later, when I get a chance to see my package. They were incredible friendly, and their customer service was great. $75 for a jumbo box. They wanted to get to know me and showed care. Con: they only take cash. read more

I have lost valuable items inside of my box , new laptop, iPad, can goods , and lots of Victoria Secrets and even my rayban eye glasses that my brother requested it to get for him. I even put inside a small luggage inside the box they are still manage to steal some of my valuable stuff. All of my items is gone and they replacing with junk's . I was so sad . My family told me that my box is missed up inside. I was heartbroken as I couldn't believe it at first. read more

My balik Bayan box JD027020 departed from port of loading on 26 Oct 2024. Arrived Asia trans port on 07 Dec. EST arrival to Phils on 10 Jan. Please, explain the gap of 26 Oct thru 07 Dec? Btw, the box has not arrived and it's on 12th week? Double of what it stated on website. Thank you. R/ Remedios Espino 09204073978 read more

Take almost 6 months delivery fir visayas.aklan is worst toing to antique take a month to delivery it horrible dont answer the call.

I've used UMAC in Jacksonville, FL for over 15 years and box always gets there as expected, sealed and with care. They have sales going on too depending on the season. Their prices is reasonable compared to what my friends from different states are paying. They value their business and gives care to all of their customers. I've referred them multiple times and all are satisfied. read more

Umac Express Cargo - Couriers & Delivery Services Near Me - Jacksonville, Florida

Some valuable items are stolen in my box and was intentionally ripped in the middle portion of the package. The way how it looks it was clear that someone sliced it from the mid section of the box. can not be trusted! be aware of some thiefs in this company. read more

In considering shipping a package to the phillippines Umac office was quite helpful in answering any questions i had on tracking and shipping points ,a family operated business thats very professional in all matters concerning cargo. they knew the areas in which the cargo is shipped. Keep up the good work ad thanks again for helping families meeting the needs of others read more

The Filipino driver was rude and had an attitude the whole time picking up our box. It wasn't our fault that you got the wrong address from the lady at the desk. It wasn't our fault that you couldn't find our house. We saw that he looked tired so we offered him some ice water and he just looked at me and left it on the table. Afterwards, when he was taking the box, he started dragging it on the floor. Never using them again! You need to fire that old Filipino driver. PERIOD! read more

Very poor service. I called to verify the status of my cargo as the tracking information is not showing on their website, but when I speak with someone, they aren't willing to assist. They're even rude at that. read more

Contents of the balikbanyan boxes we sent was stolen. Somebody along the way opened the bottom of the box and remove the contents and then re-sealed it. We will never use UMAC again! read more

Umac Express Cargo - Content of balikbanyan box we sent was stolen - Couriers & Delivery Services Near Me - Jacksonville, Florida

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Terrible customer service for my missing items and poor handling. Sent 3 boxes to metro manila, only for all of my glass items to be broken!!! Won't even give me a compensation for my items that UMAC mishandled unwillingly after they told me that they will "care for my packages." What a joke. Anyone experiencing this kind of problem, I found another Balikbayan forwarder and they're called Global Consolidated Shippers LLC, at least they know how to take care of MY boxes with the nylon straps and better service than any service that I had with UMAC in the 3 YEARS i was with them. How Sad !!! read more