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    Services - Umb Bank

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    4 years ago

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    Ask the Community - Umb Bank

    U.S. Bank Branch

    U.S. Bank Branch

    (6 reviews)

    I am not a US Bank member (any longer), but I had a couple of accounts with them years ago. Just…read morerecently I received a collections notice for an account closed over 3 years ago. I was pretty irritated, having not been contacted within the last 3+ years, and called to find out where it could possibly be from, as I could not readily remember any account with them. After a bit of the "let me see if I can find someone else who can help you" run-around, I was told I needed to go to a branch to get more information. I went into this branch and ended up being helped by a young lady named Jessica. She was wonderful. I didn't get the answers I was hoping for, but she did an excellent job of making me feel like a valued human being, even though I wasn't even a member. She went above and beyond to get me some answers, while also helping other members that were in line. I don't bank here, but I would recommend that you consider this location if you do.

    To the staff member of U S Bank of this morning working at the Shawnee Mission Parkway location-…read more after you initially failed to greet me while in the drive through and asked me what I needed? I stated to deposit money and receive two pup treats as we do about 3 times a week. You sent the deposits back without the dog treats and when I sent the carrier back in and called you - you were extremely rude and stated that you were the only one working and I could wait or come in to the lobby as you had a customer in front of you. I stated that I would not come in due to my dogs being in the car after telling you that your behavior was very rude. You then sent carrier back with nothing in it. This is completely uncalled for! There are others who work at this branch who have been the ONLY workers and have displayed grace and appreciation for my business. You are working in the wrong field - it is NOT client's fault that YOU can't handle your frustration. I pray management addresses this with YOU today!

    Umb Bank - banks - Updated September 2026

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