I went there to mail a package. The employee seemed friendly and everything went well. It's located…read morein a strip mall and can be easy to miss when driving by.

I came here for notarizing services and was helped right away. The place was busy but staff was…read moreattentive to the customers. I had made the mistake of signing the form prior to arrival and was offered a computer and reprint of form at no additional charge. The notary was all business, you could tell she was the boss and she meant it. However , she was professional, pleasant and helpful and made the whole process seamless. 10/10 recommend . I will go here again for future services

Great store with knowledgeable staff. The location is great but could use more parking spaces.read more

They provide a service, that service is shipping packages. The shipping label I was sent needed to…read morebe printed. I didn't print it before I got to the store because it said bring to store to be scanned. Long story short they charged me $2.91 to PRINT my return shipping label. It only cost 7.99 to ship the item but I had to pay an extra $2.91 to print the label!?!?! The guy was polite but no way they should charge for this! I plan on calling the store manager

I am writing this review because I believe other customers should be aware of my experience at this…read moreUPS Store location. My concern began with what I felt was unprofessional and disrespectful behavior from a clerk. As a customer, I expect to be treated with courtesy and respect, even when there is a disagreement or misunderstanding. What was even more disappointing was the response I received after bringing my concerns to management. Rather than acknowledging or addressing the behavior I experienced, the response appeared to focus on defending the employee. At no point did I feel that my concerns were genuinely heard or taken seriously. Customer service is not only about the interaction at the counter. It is also about how concerns are handled when a customer takes the time to provide feedback. In my case, I was left feeling dismissed and unsupported. Based on my experience, both the customer service and complaint-resolution process at this location need significant improvement. I hope management will take future customer concerns more seriously and view them as opportunities to improve rather than simply defend the status quo.

Always keep amazon boxes/packaging in your car. I stopped by to use the Amazon kiosk to return a…read morepackage as I normally do. This particular item was not eligible for the clear bag and required a poly- mailer. I was helping a gentleman at the counter, and when he sealed my package, he told me I owed him for packaging. The amount was minimal. The point was he did not tell me there was a charge prior to sealing the pack. when I expressed my dismay over the fact he did not tell me there was a charge, he said that's why you had to come to the counter for us to pack it. Well, this was my first experience for I was directed to the counter for a return and the kiosk, nor the employee told me there was a "charge." I told him I would just take my item back and he said "I've already sealed it, so you have to pay" I tried to explain it was the principle behind what happened and not necessarily the cost. The gentleman then said "you know what- just forget it- I'll take care of it." Without admitting any error on his part, he made me, the customer feel as if I was totally out of line because I asked "why I was not told about the charge prior to him using his product. I usually have a positive experience in this store but today the vibe was not happening.

I have to say that I'm surprised at the low rating for this location. While I've only been going…read morehere for two years now, the service provided is always very professional and top-notch. I primarily mail packages of all sizes from here but never had a problem getting what I needed from them to shop it off, and for it to be done safely. While yes, the lines can get long, every local post office is understaffed, so I'm over that. As long as there are two people on duty, that makes it workable. I will say the one time I did not wait in line, but went to the machine instead, I regretted it (long boring story) so I won't be making that mistake again!

Typically when I visit any post office, I rarely wait in line or deal with any personnel. Usually,…read moreI am just dropping off a package in the slot or using the kiosk. Nothing really to say aside from the kiosk has never shown me any attitude, so I'll keep using it!

I went there for passport Photo, for African countries and they resolve my problem right away, they…read morewere able to customize my Photo for the right resolution, very impressive

I would argue that this is the best UPS store in America. I come here more often than I care to…read moreadmit for returns. I love their other mailing services as well. I don't know if any of you have seen the state of the local post offices but this UPS is the way to go.

Great customer service and very efficient workers. There was a long line to drop off, but the…read moreworkers there efficiently processed everyone fairly quickly compared to other locations I've been to. This was also my first time dropping off an Amazon return here and the gentleman working gave me some good guidance and information on when to expect the refund and the process. Great team, professionals, definitely worth coming to this UPS location compared to others.

l read all the negative reviews before writing this. The negative reviews are all very old for…read more2014 to 2020 -- I have been using this UPS store versus Rice Creek for the past two years, as they are way more responsive in person. I have complicated printing issues and although it takes time to prepare my requests, I'm given a realistic date and they have always come through. I don't know how long yelp keeps negative stuff on file but once a problem is identified and fixed, shouldn't there be a system to fix yelps rating system? I will say the online system does not work. Instead, make a phone call ahead of time explaining what you need and when. It makes all the difference. When you have a procedures document you need to be printed because you are "old school" and like having that paper copy, just call, get the email, e-mail the doc, and pick it up when they say it will be ready. Past reviews mentioned a manager who believed customers come to the upsstore to serve him and not the other way around. Today's staff is most responsive to client needs and realizes without customers you don't have a job. At the risk of sounding like they paid me to write this believe me - being in a service industry myself -- this UPS Store is doing their best to serve you. If you read this far once you have seen their customer service please post your results as a flood of positive reviews is the only way to correct yelps low rating for this outstanding store. Jim Greenwood - 605 390 5310 a client happy to stand up for their great work.