Thanks to Lauren at the drive-through today Chase bank gets one star. Yesterday I walked into the…read moresame bank and I did a cash advance. I have an account here. I've been banking with Chase probably for 30 years. All I wanted to do is cash advance same thing I did yesterday. Today I pulled up to the window and the guy as soon as I pulled up, grabbed the woman name, Lauren, who told me I couldn't do it And she said the other person needs to be here and I'm like it's a pin number. It's just a pin number. What do you mean. It's a card with no name on it. She refused my business and as I drove away, I was so annoyed. I hit the curb. Thanks Lauren for ruining a 30 year customers day.

Vice President Lauren Sasnett was so helpful in notarizing some travel documents! This is a great…read morebranch, they always ask how they can help! Nice folks and they speak Spanish and Vietnamese for their customers!

Two hour wait to add a signer on an account, and no restrooms for customers. Every customer face in…read morethe place had an unhappy, frustrated, or angry expression. Hire some staff to serve your customers.

The branch workers still your money and would make you go through rabbit holes and no straight…read moreforward resolutions and chain of command and NO ACCOUNTABILITY whatsoever. Worst Bank branch

Need 24/7 customer service I recently deposited money in an ATM and it malfunctioned canceling my…read moretransaction but did not return the deposit no way to get ahold of anyone leaving the ATM trusting I will get my money back is not something that should be left up in the air until they open on mon morning Or maybe the satellite locations should except cash deposits the ATM is great for some things but not for all Still stressed

I've been a member for over 30 years. Each year their customer service gets worse! I stay…read morebecause it's a pain to move. I love credit unions just not BECU anymore

My mom came this morning around 12 am to withdraw $1,500 and the teller gave her only $10 and $20…read morebills, I can't believe a BANK don't have $100 bills not even a single one ???

Went there to open a business account had already schedule an appointment for the date and time…read morewith Phillip Prater online. unfortunately, the man cancelled without letting us know it had somebody else replaced or added into the appointment. Wish he was not around either. Finally received a call from Prater well this other agent at the branch heard picking up cell he said can I borrow your cell so I can speak with Prater who does that? Usa bank you never ask for a customer cell and you need to have people employees replacing the cancel appointment. This is such a waste of time we ended up at Bank of America, which will we are glad we did.

I tried to cash a check written to key bank they told me they can't cash checks over 1,500$. I…read moreasked them if I could open an account and deposit the check. They told me they would not open me an account for me and walked me out the front door. I'm a disabled and a person of color. Do not come to this branch unless you want to be treated like a criminal. Anne Zablan The Branch Manger will deny you opening an account without even knowing your first or last name. I see why they have a one star review discrimination is one of the reasons. Only come to this location if you're ready to get looked up and down and told to leave.

I do not have an account here. This establishment did help me without much of a problem. I came in…read morewith a check drafted off of a business's account. They treated me like any other person. Pros: On site private security Private parking lot It was SOO quiet. Helped my anxiety a lot. Cons: Heavy traffic area I wish I got names, but I did not. I guess I was in a hurry. Even without an account, my business was completed I wasn't in there more than 5 minutes. I am highly pleased with this branch and if I got Key business, I will bring it in here. Well done Burien branch and thanks for making my transaction easy.

This is the poorest excuse for customer service ever!!! Too…read morelazy to count coins with the dumbass excuse that unrolled coins aren't accepted. Quamari has a problem counting coins that aren't rolled, even though there weren't enough to fill a roll.

If I could give any lower rating, I would. Someone, I assumed was training, was sitting awkwardly…read morebehind the person helping me. The associate did not introduce the person, the trainee introduced themselves. Forty minutes and two different associates, not counting the trainee, my request was not completed. It what a waste of time. Also, asked for water, we were told to ask someone else to go get the water from upstairs. The worst customer service. And now this! As I stated, no transaction was completed! This is a summary of my visit. Why do I need to refer to fee and info schedule on deposit products and credit products!!!! I made a call to see if there was an account opened and now another 40 minutes later, there wasn't so why this letter worded the way it is makes you think there is an account opened?

Pros: -The tellers are friendly…read more -They have a fee free change machine below a certain daily limit a couple hundred I think. -Free checking. Cons: -Excessive atm fee to use a bank debit card (non CU network). -I never received a sound atm card after the merger. So I pretty much stopped using the account -Website is not user-friendly. To get access to my account, I have to go into the branch first to get a one-time use code so I can log in. -Excessive wait time for tellers. I have spent 20+ minutes in line here on a few different occasions.

They are slow. Verrrrry, very slow. ALL their locations are slow. Tacoma, Burien, Seattle. Slow,…read moreslow, slow. Ugh. Hire some more tellers! Seriously! When you have six people waiting in line for TWENTY minutes or longer but only one bank teller is helping customers...you're wasting my time and everyone else's. There's one teller who is nice and a bit speedier, she used to work at the West Seattle branch and she's okay. The rest of them, though...good grief! One time in West Seattle, I had to wait for thirty minutes to cash a check. Once again, one teller and there were three people behind me. Two tellers were walking around behind the thick glass just talking casually and laughing about something. I was about to blow a gasket, I was so furious. I also have a BECU account and wish I could close my Sound Credit Union account but I get my Social Security deposited into that account and I know it will be a giant pain in the butt to change to BECU...

Terrible experience, predatory lending. Aggressive tactics, got behind on a Credit card, they…read moreclosed the account, removed online features, I don't when or how much next payment is. I've now paid $5k on a $2k card over 3-4 years, I need to call in every month to make a payment. Wait on the phone 8-15 minutes every time and explain everything again. This is the only account I am behind and it really feels that is how they like it. There are better Credit unions, better banks, and overall better options. Don't trust them unless you like writing negative reviews.

Doy mi mejor referencias al miembro Chistian, su trato y profesionalidad fue de excelenciaread more

SERIOUSLY the best bank ever. These guys are ALWAYS willing to help out. Shelia, who has been my…read morecontact at the Seatac branch for years, is such a wonderful lady, who has worked with me through all my trials and tribulations. All of the staff that i call for help are always so ready to be of assistance. Just had to give credit to these guys.

This is where customer service goes to die but not before taking you for a long, infuriating and…read morepointless ride. Their employees are confident with their lack of knowledge and patently false information and any attempt to rectify the mess they make is seemingly futile. A customer for 29 years and I am disgusted with this business and their arrogant methods of misleading and then ignoring their members. Good luck getting in touch with any supervisors and their corporate offices are not accessible to members. UNbelievable.