This is the poorest excuse for customer service ever!!! Too lazy to count coins with the dumbass excuse that unrolled coins aren't accepted. Quamari has a problem counting coins that aren't rolled, even though there weren't enough to fill a roll. read more

If I could give any lower rating, I would. Someone, I assumed was training, was sitting awkwardly behind the person helping me. The associate did not introduce the person, the trainee introduced themselves. Forty minutes and two different associates, not counting the trainee, my request was not completed. It what a waste of time. Also, asked for water, we were told to ask someone else to go get the water from upstairs. The worst customer service. And now this! As I stated, no transaction was completed! This is a summary of my visit. Why do I need to refer to fee and info schedule on deposit products and credit products!!!! I made a call to see if there was an account opened and now another 40 minutes later, there wasn't so why this letter worded the way it is makes you think there is an account opened? read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Burien, Washington

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I love this location until I have to pull out of the parking garage. There are never long lines here and the whole building is just Wells Fargo. The bankers are really friendly. Underneath the building is a parking garage, which was appreciated since it was raining when I went. Pulling out of the garage is a nightmare. Literally. A short, super steep slope up to the main road with a total blind corner separating you from cars going 35mph. The slope is so steep that you have have to punch your gas pedal. You ultimately have to just go for it and hope you don't hit a car or a pedestrian. Probably never coming back out of fear. read more

Wells Fargo Bank - A really cool building. Parking underground. - Banks & Credit Unions Near Me - Burien, Washington

6 states of using Wells Fargo this is one the best location Ive used. And why, one word/name...Sheria their customer service/teller manager is awesome. She was a great teller at another branch I used often and got promoted here and hasnt changed giving great service. I dont live nearby anymore but hope she' still there. Ive always seen her take care of her customers. The people at the desks seem to be very helpful and know what their talking about. I appreciate it when they step up and help the lines when it gets busy. I wish more banks and even more Wells Fargo locations would do that as its not a company wide thing. At least they are much better then Chase and B of A (its a travesty how bad they are) at this. This is a medium sized Wells Fargo Branch. They do a pretty good job with the lines, I understand there can be waits when its busy but they work the lines well. Parking is a little odd. There are a few spots out front and have a small parking lot. Its underneath the over hang can be tricky if you turn in the wrong side. read more

I came to Wells Fargo after a coworker of mine said their mortgage department wasn't good. I went Anyway! and met with a guy named Loc who ran our credit and got all of our information for a home loan and we never heard from him. i emailed him...we finally called him to ask the status after a week and half he kept giving us excuses to why he didn't have a status. Everytime we would go to the bank he wouldn't be there. They would call his cell and he would show up after 5 minutes. I finally just picked up our paper work and went to another bank- got pre approved the same day! No run around or excuses!! Don't go there for a home loan!! read more

Hate hate hate this bank and branch, always thinking I speak Spanish... I'm American Hispanic but I don't know a lick of Spanish, then when I tell them they get offended and the whole attitude changes. Wish I could move my mortgage someplace else. SMH read more

I've been banking here for 19 years, ever since my great grama set up my account shortly after I was born. Of course, I didn't start actively using my account until years after that, but still. I've had nothing but trouble. Ridiculous fees around every corner, unhelpful staff that barely knows what they're doing, and shutting down cards when ever they feel like it. Yes, 4/2/14 they decided to shut down my debit card, without notice. When I went in to ask why they would do that, the banker told me that I would have to call to find out. She also told me that they had send me a replacement card on 2/13/14, that I didn't receive and didn't get notice about. She didn't know where my card was, and said that I would have to call the 800 number on the back of my card to find out why they shut it off. Terrible service. I went into the bank because I didn't want to have to deal with the 800 number! All in all, the situation was horrible. Everyone knows the feeling of having a card be declined, imagine having someone tell you that your card isn't actually a valid card. I'm switching to a new bank asap. They've lost my service and I hope you don't go with this bank. read more

I tried 3 times to just call the Wells Fargo bank in Burien and I let it ring until it went off line. I spent about 8 minutes each time waiting for someone to answer - no one would answer my call. Why would anyone want to be attached to a bank where you can't get thru to someone to answer a simple question. I'm not going put any money into this bank and instead going to BECU where they do answer their phones and you talk a real LIVE person. If I could have I would have left ZERO stars as the phone service is CRAPPY !! read more

Absolutely the worst bank hands down! I have an acct there and they wouldnt even cash my cashiers check, i did have a negative balance but it was only for $140.00 i was trying to cash a $5000.00 cashiers check and deposit 4000.00 of it and they siad they couldnt doi it, then i asked when my funds would be available and they said not till the 11th and today is the 30th, so I would of had to wait 12 days! Ive had many of other problems with this bank as well and finally have been fed up, cant wait to close out my acct! read more

Good people, friendly... You guys need to change your schedule online , door says 4pm Yelp says 6pm

They are always nice and give good service her but this day was extraordinary. Today I came in because I had a discrepancy about my account. Manager Johnathan Lamorena helped me, found the problem and went above and beyond the call of duty to make sure I was happy with Wells Fargo. I was thought it would be a hassle but it wasn't and people like Jonathan are the reason why I bank there. Thanks Jonathan- 5 star service! read more

Best bank I've ever been to, amazing customer service, they treat you like family here. Very happy I switched from Bank of America to here! Special shoutouts to Navi who set me up with my account and Demo who helped my grandma, very pleased! read more

Following are my personal opinions and experiences from Wells Fargo Bank with 2 different loan officers. The FIRST WELLS FARGO LOAN OFFICER encircled his arms around me during our initial meeting and propositioned me on the second in-person meeting. He asked me if my breasts were big or small, because he wanted me to sit on his h - rdn- ss and lean towards him so he could s - ck on them. He asked me if I had thought of going to bed with him. I told him it wasn't appropriate talking to me like that and his response was: "That is not the way to seduce me, by saying that." He said he wanted to F-word me hard." I switched to another loan officer after that. The SECOND WELLS FARGO LOAN OFFICER did not response to a lot of my questions, asked me for the same information numerous times and ignored some of my questions. I became frustrated and went to Bank of America and they guaranteed a better interest rate, but would have to start all over and I did not want to risk losing the house I bid on. I asked this 2nd loan officer why the interest rates given to me for my loan were higher than the interest rates listed on the Wells Fargo website. His response was that my loan fell into higher pricing because I have a lower loan amount. I asked if there was a chart that I could look at of the interest rates for my loan, since they didn't match up with the website. I did not receive a response for this either. I asked him and his supervisor if my loan had been sold to another place, (example: Fannie Mac or Freddie Mac). There was no answer from either one of them. My ex-husband gave me money as a gift towards a down payment on the house. After wasting a week, running around and filling out papers for the extra money and depositing it, the loan officer said we couldn't use the money. He said I listed my ex down as a relative and if I had listed him as a friend, it would have been acceptable. I had ex-husband down on the "gift form" and this loan officer reviewed it, before submitting it to process. He did not say anything at all about it not be acceptable. But I SPOKE TO A MEMBER OF WELLS FARGO AT THE BOARD OF DIRECTORS AND THEY SAID A RELATIVE IS ALLOWED TO GIVE MONEY AS A GIFT. IT ALSO SAYS THE SAME THING ON INTERNET WEBSITES. I had wanted to include this money towards the down payment and the loan officer said I could not do it until it was closed. Then I could submit the money to make the monthly mortgage rates lower. He said we would have to wait till the money cleared. But it was a Money Order! However, the title company said that they have never heard of the mortgage payment being lowered after closing and that I would probably have to put in a new application and start all over again. The Residential Appraisal Report stated that the owners would be contributing $4,350.00 to the closing costs. I asked the loan officer about this and he responded: "If it's written on the documents, Yes." I said I wasn't familiar with these documents and to please check and get back with me. He never responded. So I emailed the title company in an attempt to get a response. They responded that he had contacted them and that it was his error. They said he read the escalation clause wrong and thought when he prepped papers that the seller had offered a credit. I have emails to prove my statements and if you want more info, you can email me at Tiffaneycolor123@gmail.com. read more

Good financial institution. They have very helpful employees and most are bilingual (Spanish, Vietnamese etc). The terms and conditions are well explained ahead of giving loans. They can help over email or phone and hence saves time. They refinanced my bad debt and gave me another chance in life. I am grateful to them. read more

I love banking with Wells Fargo! I hate this branch. I was in this morning wanting to cash my check and i was told that they could only give $300. And that if i wanted to get the amount in my check i need it to go to Bank of America cause my check was from that bank and they didnt know if my check was gonna bounce. There is a reason that im banking with you guys and not bank of america. Is always the same in this branch. read more