Quick trip here for work since tiis is the closest location and no complaints. Service here was great this is the second time I was helped by Bao and he was pleasant. Quick service and in and out. Ample parking and friendly staff read more

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Damon Gamble has been such a help during a difficult time for me. He has provided the upmost customer service and made that my brothers affairs were handle swiftly and with care. read more

Damon Gamble is a GREAT ASSET to Umpaqua Bank.I called today 12/3/2024 to get statements for bank accounts that have been closed out for roughly a year and Damon was able to access those accounts and send me the needed statements.If I lived in the area where his bank is located I would do all my transactions through him.Umpaqua Bank should be proud that you are an employee with them and hopefully give some type of award for GREAT CUSTOMER SERVICE TO YOU.Have a great day Damon!!! Charles Canady read more

Love my bank even this one downtown! I fight traffic to get here from Carmichael but so worth it!

Not a good experience. I was contacted by the bank with a fraud alert that was accurate. They asked me to call to confirm. I have been on hold for over 63 minutes and still have not been helped. The recording says busy helping other customers. Seriously??? This is insane! read more

I'd like to thank Cameron for all his help. He knew exactly what I needed to set up my online. king and bill pay and was extremely helpful and friendly. Funny, too, which I especially appreciated. I had been trying to fix this account for a very long time. He made it easy! read more

Excellent customer service. They treat me like family. Cameron and Ginger thank you for your professionalism and friendliness.

Once the self proclaimed world's greatest bank. Today, it became the 1st bank to "close for lunch". (So much for thinking about us customers who attempt to bank during our lunch hour.) So much for the once "worlds greatest bank.. Lol" read more

Damon Gamble!! You are awesome!! You are a true ambassador for your company, and I truly appreciate your diligence and kindness. After I had a difficult day I had to call the branch for help. Damon was extremely helpful, however, we were disconnected. I just figured I'd start again tomorrow, low and behold an email pops up from Damon! Not only did he follow up and take care of what I needed, he made sure that was all he could do. This makes a difference in someone's day. Thank you, Damon!! read more

One of the worst decisions I ever made was to open an account here. Every time you walk in you need to ring the buzzer and let in. Then, you are in for as 10-20 minute wait before they serve you. They act like they are doing you a favor and are so slow...in everything they do. If you value your time, Try River CIty or Bank of the West..professional, friendly and fast. I closed my account today,. read more

This place really is the world's greatest bank. The bank is very easy to to get to, with lots of free parking. There is a ATM out front or you can go in the branch and sit down with one of the bankers. Everyone is always helpful and friendly. Why can't all banks be like this? read more

I'm here right at opening and there are a total of 4 employees. One person is taking care of someone's huge deposit and NO ONE else offered to help. This place is horrible. read more

Kingsley and the rest of the staff will take of you with immediate enthusiasm. Thanks guys

This is the worst bank I've ever belong to. You can't do anything other than pay bills online. Average wait time for me on hold has been 20 min plus. You have to call them to do the simplest things. If you pay bills online, some of them completely disappear from your account until they clear the account. They don't show up as pending, the are invisible. Customer service must be frustrated because they also have zero power to do anything. STAY AWAY!!! read more

This is absolutely the worst bank I have ever been to. I have to make deposits here and I dread it everytime. There is only 1 teller that gives me some relief when I have to go. On many occasions 95% of the time I have to stand there and wait while the manager and assistant manager and employees have chat time and argue and speak loudly about bank business and customers - no professionalism whatsoever. They always ask me if I have an account there and I always tell them no and would never. Besides having no customer service they also have terrible hours, locations and charge for everything other banks would not like deposit information. Online there is also no way to see your deposit details, no slip image or deposited check images like everyone else on the planet. I am going to work on getting a business account elsewhere as this is not great at all! read more

Avoid Umpqua Bank for your home mortgage unless it's your absolute last option! From day one it's been an absolutely frustrating challenge to work with them. 6 months into our fixed rate loan they are already making adjustments to our monthly payment and we are trying to find a new bank to work with. Due to the circumstances and the short closing period of our contract, we had to pick a horse and stick with them otherwise we wouldn't close on time. Unfortunately, we picked the wrong company to work with and it was too late when we discovered this. Starting with the lending officer; he never provided any assistance, never called us back, was slow to respond when he did, and didn't pay attention to details. Repeatedly, we requested that he respond to both my wife's email and my email so that we both could monitor the status from work. Yet he would only respond to the party that sent him the email, leaving the other out of the communication. We had to push to schedule an office meeting, and when he met with us on a Saturday he felt he should praised because he doesn't work Saturdays and that it's not normal in this field. However, we were able to schedule Saturday meetings with other lenders, and get assistance from them, despite not being their client. In the emails we would clearly outline our questions with numbers and he would completely skip questions at random and it would require multiple emails to get all the answers. It required multiple drafts of our contract to get everything right because he would only make a few of the changes we noted each time and wouldn't correct all of them at once. At one point he even recommended that we just sign the incorrect contract and claimed it would be corrected later and he only fixed it after we refused. When we finally got past the lending officer and it was time for employment verification, Umpqua emailed our private information to the wrong address. When we were reaching our deadline, we were calling our previous employers to see why they hadn't responded only find out Umpqua hadn't contacted them as they claimed. We had to be pushy and insist that Umpqua pick up the phone and call them for verification until it was finally complete. If we had left it to Umpqua to perform the verification on their own, we wouldn't have closed on time. In the 6 months since we've closed, it took 5 weeks to activate our online account, we've received a late payment statement, 2 incorrect payment statements and a notice that we are required to increase our monthly mortgage to compensate for their calculation errors. The online account is nothing other then the mortgage balance and a way to link to an Umpqua account for payments. You can't print a payment statement or even make a payment with a 3rd party bank account. We've had to contact the mortgage team multiple times to address these errors only to learn they can't be reached. When you call the provided number, they have an answering department that has never once been able to answer our questions. They collect our information and we have to wait for a team member to call us back. This can be hours to days before you hear back. When we found the calculation errors, we actually had to call multiple days and leave messages before we received a call back. When speaking with a team member that could answer questions, I asked for a direct line to contact them and was told direct lines are not available and to call the original number. When it came to the most recent error, an overpriced billing statement, I called the mortgage department again and they wouldn't patch me through. I spoke to an inexperienced staff member that was instant messaging the loan specialist for answers. I wasn't able to speak to the specialist directly and when I was told to just send the lower payment, they expected me to take this as a grain of salt until I asked repeatedly insisting they email me a confirmation as proof. We just submitted our mortgage payment to wait until next month anticipating another surprise or discovering another error. We can't wait until the day that we move our mortgage to another bank. Had we know the trouble this would be, we would have never even considered Umpqua bank. read more

I've banked with other mega banks and I truly love this bank. They are incredibly friendly and when I had any questions, they are very knowledgeable and helpful in answering them. I don't take loans therefore I haven't had any of the issues others claim they had. In all, I would recommend this bank to everyone I know. read more

Columbia Bank - Cookie Friday! And the coffee is amazing. - Banks & Credit Unions Near Me - Sacramento, California

After over a decade of banking with Umpqua, I went into my local branch to confirm I would not be billed a service charge mainly because I just paid cash for a property and my balance was lower than the minimum required for over a decade. The teller made the change to my account to avoid the service fee and on my next statement I received my first service fee. After explaining my frustration with a few emails Umpqua refused to reverse the service fee. I have nothing but bad feeling about my business relations with this bank from now on. Do not bank at Umpqua Bank. There customer service is the worse I've ever experienced. Augusto Marques read more

Let me start first by saying, THIS IS THE WORST BANK EVER!!!! If I had more options I would have given them negative stars. The way these people treated me was horrible. I once worked at a financial institution and knew from the start they were trying to get my check turned down from the minute I put it on the counter. First of all they had me sitting in their waiting area for about 20 minutes while they stood less than 100 feet away discussing my clients business, while the manager gives me the dirtiest looks from her chair that was directly across from me. I had to get up and ask what was going on after I heard them stop talking and had seen multiple customers come and go. I was told that my client couldn't be reached. After I called my 87 year old client who is hard of hearing to have him either answer the phone or call back, I was notified that she was on the phone with his home branch in Wheatland..... FOR WHAT? From the way it looks and my prior knowledge of cashing checks for 5 years, they thought I had a stollen check. I even called my client a second time after they turned me away. I went back up to the teller counter and handed her the check and asked her to call him one more time, since "verification" was all they needed. She had me go and sit down again for another 15 minutes. By this time I was extremely irritated. She called me back up to her counter and tells me she was unable to reach the customer and that the call wouldn't go through, which tells me she didn't even try to call because that was not what she said the first time. With all of this being said. I went straight to Golden 1 and was able to put the check into my account without being asked one question. It's pretty disturbing how horribly I was treated over a check in which I've cashed many different times in many different places and have never once had an issue until now. If you hate your job FIND A NEW ONE. Don't take it out on potential customers. I will NEVER go back to this branch. read more

1 star is too many to describe the awful customer service I received at this branch. I was dealing with a difficult business client (another Umpqua customer) and decided to open an account with Umpqua to ease the burden of cashing and/or depositing their payroll checks. I opened my account online and visited this branch (as it is the closest branch to me) to get additional information on whether the online verification process was complete, if I was assigned an account number, when I would receive my bank card, the process and cost for ordering checks, etc. I asked to speak directly with the branch manager to avoid getting the run around my first time in. The manager was rude from the very beginning. I mentioned that I was from out of state, but had established a residence in Sacramento. She immediately made it clear that she didn't think I would be approved (despite my email stating I was approved) because I lived "outside of their footprint." To make a long story short, rather than her taking the time to research the issue herself, she offered to have me speak to the customer service line because SHE couldn't help me. Throughout our entire conversation, she behaved as if she was uninterested in helping me at all and very anxious to pass the buck to customer service. (Perhaps her behavior was due to the established patron whom was waiting next in line for her assistance. I guess he was her top priority.) In addition, I was given an inaccurate spiel on how I needed to be verified in the bank branch and that the online service department would send "their" branch my information and request that I come in to verify my identity. This annoyed me especially since according to her, I was "out of their footprint" due to my residency in another state and her previous exclamation about knowing nothing about the online account opening process. If you are looking for a bank that prides itself on customer service and doesn't mind going above and beyond to provide stellar service Umpqua is NOT for you!! Go down the street to the Golden1 Credit Union. The service there is awesome and they make you feel like you are a priority and a valued customer. read more