I've had an account here for quite some time, and came in with a cashiers check and was denied…read moreclearance. The manager wouldn't even attempt to verify the funds how a bank can unless they suspect fraud which they had zero reason to assume and hold the funds without trying to verify first. I am now being told I can't access the money for over a week when other banks have no issues verifying the check for you and giving you access to your own money. Would not recommend coming here if you need a larger amount of money as they don't give you access to it if needed. Teller was extremely sweet, manager not so much as she didn't even try to verify my check so I can access it without waiting over a week. She was too busy judging instead of doing her job to verify the money customers should have access to when needed.

I took two of my Grandkids (8 &9) to open a savings account today. Anthony, was awesome!! He was…read morepatient, kind and professional. He explained everything and spoke to them on their level. It is refreshing to encounter such great customer service! (Something that lacks in businesses now days) I was very impressed with him! Our experience was amazing.

Latela, who works for CSCU's Call Center is pure gold encrusted with gemstones. I have cancer and…read morework full-time but had to start working a second job to pay for an out-of-pocket medical treatment that really was helping me. For over 3 years I worked 7 days a week to earn enough to pay for it. I would send the medical facility money to put on my account and then go for treatment when there was enough. This worked well until I got too sick to go and finally had to ask for my money to be refunded. There was well over $5,000 on my account but they were rude and said it wasn't there and ended the call. I called CSCU and got Latela in the Call Center. She was so kind, and wanted to help but it had been well over a year since the medical institution has cashed my last check for $3,500. She tried everything but it was not possible to see who endorsed a check cashed that long ago. All I can say is she took a few days and must have jumped through unimaginable hoops and she emailed me every bit of info she could find to prove that the medical facility had indeed cashed my check. She said she regretted being unable to know how they would respond. Well, I sent them the information and they responded! They said they had put $3,500 into the wrong account in error and refunded all the money on my account! All in all, Latela saved me $5,500 that I can use for cancer treatment. I had been facing a deep, dark, desolate pit of hopelessness and I cannot even estimate how many hours she put into this, but Latela restored my hope. She is a priceless testament to the customer service and integrity of CSCU, and she will be priceless to anywhere she ever may work. From the bottom of my heart, CSCU, thank you for Latela. (Btw, the medical facility really, truly made an honest mistake, and were just a bit hasty to imply a long-time customer had suddenly tried to defraud them.) Still, without Latela, I would have lost years of hard, hard work and not been able to recoup my funds.

Great bank, excellent service, total trust. Key factors in banking.read more

Worst customer service , one teller and 5 individuals waiting. If I could give this place a…read morenegative review I would.

This bank offered an incentive to receive $200 for opening a new checking account, so long as I…read morereceive $2000 in direct deposits within the first 90 days. Bank of America deceived me with this promotion, and they refused to pay me the incentive because my employer's method of direct deposit didn't qualify in their twisted definition. I spoke with several agents and managers about the problem, and they believe that the problem is that I am "sadly misinformed." This is not acceptable. I'll give them an extra star because the local employees, although unable to rectify this situation, are friendly.

Current workers at the San Andreas branch are awful . Not helpful don't follow through I did a…read morechange of address form and they never imputed it and most likely "sent it to the shredder" .

The most awful, unprofessional banking moment ever....YET a true gift from GOD to keep us from…read moreopening a new account. Thank you for extremely poor service and sparing us from many more bad experiences in the future. I highly recommend customer service training for this branch of bank employees, at least for the two women working on 6/27/23 at 3pm.

This is my all time favorite bank. I see everyone enjoying themselves because the bank's staff is…read morefriendly. I have never have any errors on my own accounts and my parent's account. Bank of Stockton on Dale Road in Modesto is wonderful too. I think the architect of both "Green" banks are beautiful. Another bonus is if you have a mortgage, the bank will not sell it to a mortgage company. Plus when you telephone the bank, a person answers the phone. Yes, no more press 1, press 2, and no voice mail. I love that!!

I had a horrible experience with the call center so I had to drive to my branch is Oakdale. Amanda…read moreand Anita were very compassionate and proactive in getting my issue resolved. Charlotte managed to take things one step further to ensure I was a happy customer. I like this bank because they treat you like family and they genuinely care. Things could have gone the other direction but instead these ladies stepped up to the plate and made a negative experience and turned it into a positive. Thank you ladies! I recommend if you are ever in need of a loan, go see Amanda. I promise you she will take good care of you.

Always helpful. They are also protective of our money. Shaney in Angel's camp is amazing!!read more

I've been a member of this bank for years. Way back when it was Robabank. From the moment I walk in…read moreI'm always greated with a smile and my first name. The staff make it very easy for me when I'm there. They all have very good memories because I never need to tell them my long difficult name for my transactions. It's seems they have already got my account pulled up before I get to the counter. Service is super fast. Usually there is no line when I come in, but on days when they're real busy I have noticed that they are very fast and efficient at the same time being very polite and smiling. The staff should all be getting metals or blue ribbons for their customer care. This is the first bank in my life where I actually look forward to their warmth that their smiles and good cheer bring. I'm happy to call them all a friend. Also too, I've had to make some wire transfers which were a considerable amount of money. Before they started the transfer the did background checks on the establishment to make sure everything was on the up and up. There was one time I received a check I was told was good because I was selling my car. When I brought the check to the counter B.J., one of the gals there noticed something funny about the check and brought it to management. They did some searching on my behalf and found out that the bank the check was drawn on never even existed. It was a bogus check. Ultimately, saving me from getting scammed. I owe a lot of thanks to Bre, Shaynee, B.J., Courtney and others for their attention to detail. And for always making me feel welcomed. After my visit with the bank I'm always energized a bit from the smiles and laughs I experienced. The overall experience for me is that I prefer to go in the bank because of them, rather than using the ATM on the side. Again, they all deserve brownies and flowers for the five star service they provide. I only wish other businesses had people like this working for them. The world would be a better place because of it. Finally, thank you to all the ladies that have shown me kindness and patience. I hope this Yelp review reaches all of you and reaches you well. Until we meet again. -Scott Loofburrow

The nicest tellers you will ever encounter. I have had an account here most of my life and it's…read morebeen a positive experience banking here.

From the owner: The Bank of Stockton delivers a unique and wonderful banking experience. Not only will you meet…read moreofficers, lenders and staff that have worked with the bank for years, you will find people that live and work in our community, just like you, that care about you and your community. Bank of Stockton's lending expertise brings quick turnarounds and the flexibility that other banks cannot provide, because you will be working with local decision-makers.

It would be no stars if possible. They have a serious internal problem. I must say that a lot of…read morethe staff is very helpful. Management is clueless and cannot seem to simply resolve a mistake on their part.

Today I got notice Golden 1 CU was looking for feed back since you asked here it is…read more You closed my checking account without my consent and I am primary account holder. My soon to be ex wife took all the money from that account and closed it without my consent. You (G1) allowed her to do that. I worked in finance for 30 years so let me tell you what you (G1) did. In California a financial institution can't close an account by law until you have let all account holders in writing acknowledge that account is closed. Only the primary borrower has authority to initiate closing an account. What you (G1) did with me is you closed an account that was court ordered so we in process of our divorce could pay bills from that account. You interjected yourself (G1) into my divorce proceedings in allowing her to commit a felony and steal my pension. Topping that off here it's a week later and I still haven't been notified by you that account is closed. Instead I get a solicitation E mail wanting more business from me. I have spoken to several people at G1 about this and no-one acknowledging this was wrong and in violation of the law. No-One and I repeat no-one should do business with a financial institution that does not adhere to the laws of California.

I've been with them for over 40 years and have never received anything but exceptional service…read more They are my primary banker for business and personal accounts. The guy who said they were rude and inflexible was probably trying to open a checking account with no money down.

This is how a bank should do business! When we moved to…read morethis area it made sense to move some of our savings to a local bank. Since it happens to be the only game in town, we decided on El Dorado Savings Bank. We started out making a small deposit to become established. After a short while our confidence grew, and we transferred over more into our savings and opened a safe deposit box. What a delight to be greeted with a smile and people know your name! The entire staff is friendly and professional. The absolute best part is this bank is dog friendly. On a late summer hot day we stopped in to do some business. We had all four of our dogs with us and I was dismayed that they needed both of us to complete paperwork. When Mr. S explained we didn't want to leave the dogs in the hot car, they invited them to come on in. It's one thing to bring one dog with you everywhere you go but seldom do we bring all of them and have them welcomed and fawned over. I love this bank!