Most Wells Fargos are ok at best a little big to get much personal service. This particular branch…read morehowever still has that customer service and hi I know you feel. Very helpful and kind with conversation too. Not sure why I bother going to other branches when this one has truly been there to help with even the most complex things. For a big corporation this branch gives Wells the humanity and heart it needs. Something about small towns I guess. Thank you to Michelle(Dawn) and Misty you lady's are the best! Please never leave!!!!

Zero stars. The worst customer service I've ever experienced at a bank. The employees are rude…read moreand treat customers subhuman. Thankfully there are three other banks in town.

Latela, who works for CSCU's Call Center is pure gold encrusted with gemstones. I have cancer and…read morework full-time but had to start working a second job to pay for an out-of-pocket medical treatment that really was helping me. For over 3 years I worked 7 days a week to earn enough to pay for it. I would send the medical facility money to put on my account and then go for treatment when there was enough. This worked well until I got too sick to go and finally had to ask for my money to be refunded. There was well over $5,000 on my account but they were rude and said it wasn't there and ended the call. I called CSCU and got Latela in the Call Center. She was so kind, and wanted to help but it had been well over a year since the medical institution has cashed my last check for $3,500. She tried everything but it was not possible to see who endorsed a check cashed that long ago. All I can say is she took a few days and must have jumped through unimaginable hoops and she emailed me every bit of info she could find to prove that the medical facility had indeed cashed my check. She said she regretted being unable to know how they would respond. Well, I sent them the information and they responded! They said they had put $3,500 into the wrong account in error and refunded all the money on my account! All in all, Latela saved me $5,500 that I can use for cancer treatment. I had been facing a deep, dark, desolate pit of hopelessness and I cannot even estimate how many hours she put into this, but Latela restored my hope. She is a priceless testament to the customer service and integrity of CSCU, and she will be priceless to anywhere she ever may work. From the bottom of my heart, CSCU, thank you for Latela. (Btw, the medical facility really, truly made an honest mistake, and were just a bit hasty to imply a long-time customer had suddenly tried to defraud them.) Still, without Latela, I would have lost years of hard, hard work and not been able to recoup my funds.

Great bank, excellent service, total trust. Key factors in banking.read more

If your looking for a bank that has friendly, helpful and absolutely wonderful employees then this…read moreis the bank for you ! It is always my pleasure to go to this bank as the tellers are as kind and pleasant as you could ever ask for. Banking here will restore your faith in small town local businesses for sure. Avery

Due to the fact that my wife and I have been doing business with this bank for several years…read morethrough our highly successful business and know most of the tellers, I expected to get a printed receipt today. But due to a mistake in THEIR notes I was denied and to make look like a jackass in front of other customers. I was extremely disappointed that all the tellers and the manager that supposedly "know" me did nothing to help. At this time we will be moving our business to another bank where customers service is of the upmost importance, as it is in our business. They are fake and it showed today.

Current workers at the San Andreas branch are awful . Not helpful don't follow through I did a…read morechange of address form and they never imputed it and most likely "sent it to the shredder" .

The most awful, unprofessional banking moment ever....YET a true gift from GOD to keep us from…read moreopening a new account. Thank you for extremely poor service and sparing us from many more bad experiences in the future. I highly recommend customer service training for this branch of bank employees, at least for the two women working on 6/27/23 at 3pm.

Great bank. We banked there for about 7 years. Liked everyone there except Doreen. Too many times…read morewe certainly felt she had a problem with us. After probably running 9 million dollars through this bank we had enough of her and moved on.....I would still advise banking here, the rest of the staff is pretty exceptional.

Went in and made an appointment to open multiple accounts. Had a set time and I show up 5 minutes…read moreearly just to hear her invite a couple over to her desk saying"I have a few minutes before my next appointment". I sat there 15 minutes past my scheduled appointment because she was still working with the people she invited over. Essentially giving away my spot without notice or even a word. No apologies or anything they just watched me walk out the door without a word said. Super rude.

One banker and four tellers. A line of people waiting for a banker. Staff walking around like…read moreturtles. Two people sitting in the brokerage room. Customer service is not the priority here.

Online information states that Wells Fargo will cash savings bonds without an account. Not true for…read morethe Sonora branches. Also, can't open an account without an appointment, but no one is available to open new accounts.

Bank of America has gone to hell. I have been with BofA for many years. It's impossible to get…read moreanyone on the customer service line; I am always on hold for 25 minutes or longer...such a joke. And when someone answers, the CS reps are in India...taking the jobs away from Americans...for the sake of BofA saving money. Perhaps they should change their name to Bank of India as there are no CS reps in America any longer. I moved $180,000 from BofA savings to Discover Saving Bank; all Discover employees (credit card and savings bank) are in the US. The CS is superb. I recommend Discover to anyone wanting top level CS. I am a retired CPA...I know business.

I was trying to deal with an estate after a death in the family. They have so many hurdles and…read moreroadblock that it's impossible to resolve anything. They are the opposite of helpful. Very frustrating. And not just this branch. I've had the same experience at other branches.

This bank is so refreshing after moving here from Orange County, California. Everyone was so…read morehelpful and kind! I look forward to doing business with Bank of Stockton for many years.

Bank wise this is the only game in town. We know them through a mortgage and what they have that I…read morereally like a lot is an annual calendar featuring old pictures from Stockton. They are really very cool and I make sure I go in and get it every year. It's worth a trip in there to get, and I think they will give you one whether you have an account there or not.

Absolute best bank in town! This bank goes above and beyond. I consistently see my friendly bankers…read morevolunteering at local events and engaging in the community. They care about my family and have a unique way of preventing scams and thefts. They single handedly prevented my father from sending away a few thousand dollars to very skilled fraudsters. When I was in a pickle while out of town this bank hand delivered a check to a local business to help me out. I have never had a bank do this for me. Above all this, the staff are what makes this bank my bank. The manager Gretchen is always kind, willing to listen and refer me to the experts needed in town. Melani the assistant manager calls me if she notices something about my account and has helped me sort out a few mis-calculations. The tellers are vibrant and always so friendly. They greet me when I come into the bank and they even share their coffee. I feel like family when I come here. The commercial banker Mark is always willing to say hi and check in on things with me. He is so knowledgeable in real estate and the local experts he works with. The banker Josh is never afraid to senda friendly smile my way even when he's obviously very busy. Overall they have had my back more than once and I always send my closest friends to them

From the owner: The Bank of Stockton delivers a unique and wonderful banking experience. Not only will you meet…read moreofficers, lenders and staff that have worked with the bank for years, you will find people that live and work in our community, just like you, that care about you and your community. Bank of Stockton's lending expertise brings quick turnarounds and the flexibility that other banks cannot provide, because you will be working with local decision-makers.