It's my very first Bank in America. Before come here we went with my husband to 2 Banks and both of…read morethem needs to have an appointment for opening your account, so we use Google Maps to ask the closest Bank and Google Maps gives to us this Bank, I think it's great that you don't need to wait several days to open your account. I want to note that's here is a great place, a beautiful comfortable atmosphere, and excellent service, Lisa Laswell is a great employee who knows the job perfectly. Recommend this Bank.

Great local bank with personalized service. They take great care and really know their customers…read more Even after I moved I still bank there!

Visited September 25th..see receipt…read more I googled this location because I needed to locate a B of A that had an ATM that was nearby my doctor appointment. Nice corner location with a drive thru and 2 ATM machines. I didn't go inside because I only needed the use of the ATM. Nice visible location near everything!

Marisol is a super star and the reason for me leaving this review. I had a tough time making a…read morebusiness deposit. Was missing some information needed and couldn't get it done on a Friday before close. She was so kind and helpful. Luckily when I came back Saturday morning she ended up being the teller to help me. She remembered me and got me in and out stress free and smooth! Don't use B of A for personal banking but considering it because of Marisol!

I've had a schools checking and savings account for a few years now. I switched over from Wells…read moreFargo after I went on vacation and they immediately froze my accounts (no phone call). I was stuck without a card for the whole weekend! I love schools because they don't charge me outrageous/random fees, they call FIRST when they see any "suspicious" activity in my account (its happened once or twice buying items online) so I'm not stuck without funds, and you gain a good amount of interest on your cash in your accounts. Also when u lose your debit card they are able to set you up with a new card same day! And not a "temp card". The lines are never that long, atm machines are always working and everyone is super friendly. This week I went in twice to discuss an auto loan. The first time I spoke to Kiran who was very nice and answered my questions although she did seem a little rushed. The second time I went in I spoke to Melinda and she was so awesome! I went ahead and applied for a pre approval for an auto loan. She took the time to answer the million questions I had because this is my first auto loan. This made me feel so much more comfortable working with them. Now off to find a new vehicle! :) And I always recommend schools to everyone I know, friends and family have all had the same great experience !

TERRIBLE SERVICE!!!!!!!!! they try and charge extra fees when everything is set up on Auto payment…read more Then after jumping through a ton of hoops and talking to there TERRIBLE automated phone system. You finally get a human to work on fixing it. *** CHOOSE ANOTHER BANK***

AVOID BANKING WITH PLUMAS BANK. They approved me for a line of credit and had me come into the…read morebranch, only to later make excuses about incorrect "verbiage." After that, they completely ghosted me--no calls, no emails, no updates. Weeks later, I had to follow up myself and the only response I received was a denial letter in the mail a week later. This was a total waste of my time. The lack of transparency, accountability, and basic professionalism especially from branch manager Ana Rodriguez is unacceptable. STAY AWAY.

Poor customer service and rates are a joke, each time I have recently came into the bank lobby, the…read morefirst teller is always they sane, she questions you instead of greeting the customer, then when you indicated you need to speak with a representative she rudely says, you can wait over there, pointing to a bench, no would you like something while you wait? Then to find out how low their interest payments on savings is they offer a better rate, do that before you loose the customer, so glad we know longer bank with this bank, they are financially incompetent or just a ripoff, but be warned better rates are everywhere.

We have been a long time customer 10 years+. For about 6 months now our checking account has been…read morehacked. We couldn't get the bank to take responsibility and stop the fraud. We got a notice the bank was closing our account. WHY because they can't stop hackers???? Never have we done business with a company that blamed a customer for their out of control & unsafe Internet service. Be very careful.

EVERY TIME I'm here I am waiting in this ridiculous line for 20-30 min…read more I signed up as they said as a small business owner I'd have access to the quicker business line, well that is literally non-existent. So they sold me down the river on that. They have 2 cashiers @ a snails pace for a long line, a third person stepped up but guess what...they were relieving another person to just step.

I just left this branch a few moments ago and was disappointed with part of the customer service…read moreteam. The gentleman that helped me out today was very patient, and great with my request. Unfortunately, my request came with having to call over another team member to help him. I thought that there was more cash given to the cashier to deposit and when he repeated the total, I asked him for a breakdown of the bills. Let me also say, I should have counted everything before I brought it in and I was completely wrong in thinking that there was more. Whether I was wrong or right, it is still my money and I'm still putting it into this bank. The gentleman was happy to be of service, but it was his coworker who seemed to be having an off day. Because of my request, the cash machine that counts everything had to be reconfigured. After I was shown that the cash machine was indeed correct in its count, and that I was incorrect in my assumption, I apologized several times and let the team know that I was wrong. The lady however, the coworker who came over to assist my request, was visibly frustrated. I can completely understand how frustrating it must be but this is still your job. On top of that, she openly said "now I've got to reconfigure this machine. I am so annoyed right now." I think it is fine to feel what you feel, but it is unprofessional to express these things in front of members who are making a request for correction. I was respectful, spoke in a soft tone, was never rude in anything I said, and apologized several times. I don't think anyone should be penalized for requesting a service that I believe banks should give to their members-this is my money. The cashiers were not wearing name tags so I could not give you an idea of who I was working with, and if they had nameplates on the front, I did not see their names. To the gentleman who helped me today with my requests, thank you very much for your patience. To the lady who was visibly upset, perhaps from other things and maybe my request was just an addition to something she may have already been upset with, I hope you find peace today-but I did not deserve the unprofessional way you treated me.

As I expected, there was a line as I came in, about an hour before closing. There were two customer…read moreservice assistants at the windows and the line seemed to be moving smoothly. When I arrived at the window, the assistant, Nick and I exchanged greetings. I had my I.D and bank card ready and handed it over. He asked for additional information and sent me a text to ensure extra protection for their customers. I told Nick I appreciated the courtesy. My experience has been positive and I feel confident since banking here.

Unsafe place to bank! This bank does not ensure its customers are safe by enforcing customers to…read morewear a mask. When it was called to the attention of the manager their response is "we are all adults". It clearly isn't concerned about its employees as well. Behind the plexiglass employees can be seen not wearing mask either. Now do you want to take money, coins or receipts from someone not wearing a mask and handling the items. I don't. Bank of America will be getting accounts we have had with US for over 30 years.

I have had nothing but great service at this US Bank location. From replacing a lost debit card to…read morestarting a new account, the staff have been helpful, articulate and capable.

I went in with a difficult transaction. I had a check written to me from another country and the…read moreATM would not accept it. When I went in to the branch, a gentleman whose name escapes me was very helpful. He called all the different departments that he could, and even enlisted the assistance of his coworkers in helping to find the best options. Afterward, he came over and explained everything to me with no expression of frustration or exhaustion. He remained professional, vigilant, and compassionate. I have not been a member for very long, but this is one of the reasons I left the big branch banks and came to Sierra Central.

They SUCK. I hate having my car loan with these assholes. They make it such a pain in the butt to…read moremake a payment unless you have a bank account with them. I wish when I bought a car I went with the little higher interest rate and not gone through Sierra Shitty Central. Fix your payment portal for Jon bankers that have loans from you butt plugs.

Used the ATM here after hours to grab a little cash and was pleasantly surprised how there was even…read morea security guard there to open the door and let me into the small entrance where the ATMs are. Located in a small shopping center - with Home Depot, Walmart and Grocery Outlet nearby. Tons of parking in a large lot. Drive through ATM was also present but I didn't use it. I've never used them - I suppose it would make me feel lazy like some portly American buying a bunch of food at the McDs drive through.

Brandon doesn't care about customer service. He ran me through so many hoops that Chase has…read moreofficially lost my business. Moving banks. Hello River Valley Bank.

From the time we entered, we were immediately greeted warmly and then another representative…read moregreeted us asking what they could do to help us. We were given attentive and positive service the whole time we were there and did not have to wait to speak to a banker. Taylor had a kind, polite, and professional attitude. He did not treat us as if we were just "another customer". He was very warm, hospitable, and personable. He never pressured us into anything but was informative about our options and we left feeling respected and appreciated. My father can be difficult to please but Taylor treated us both very well and we never felt rushed. I give Taylor 5 stars because this is how people should treat others with a humble and thoughtful demeanor. Thank you, Taylor!

The branch in Marysville CA is very nice. They treat you like family. They are always in good…read morespirits and have fun working.