Visited August 21 2026. See my screenshot at ATM…read more This is located in Yuba City on Plumas Street ( next to Becks ). I noticed this bank while waiting for Hooligans to open. I only used the ATM and there was no line. Clean outside. I didn't go inside because I don't bank here. Good location with good visibility!

I'm not happy with this bank. It's fine if you are a local customer, but if your traveling you…read morecan't get any help in the evenings or the weekends. The app is not user friendly, I am unable to update my new address and when traveling to different states, if you have a problem, your stuck unless it's during business hours. I have to have another credit card other wise I would be screwed. Of course, as long as they know your traveling you can use the card to get cash out of atm or charge the card no problem. As long as you don't have an issue to where you need to get ahold of customer service after hours. Thank

The customer service is great here at this location ! Patricia hendricksen and Susan thomas were a…read moremassive help to my banking error and I would give them 6 stars if possible.

I don't interact much with bank employees inside the bank. So I can't say much about person to…read moreperson customer service. But as far as the overall package goes, Tri Counties Bank has been awesome. I switched to Tri Counties several years ago, when the mega bank I was with (rhymes with bells bargo) changed their policy, they gave me no interest and they made it more difficult to avoid monthly checking fees. I looked at different local banks and credit unions, and decided on Tri Counties. They really do offer great service. I earn interest on my checking account. It's not a huge amount, but it's better than paying a fee. Though we rarely use ATMs outside of the bank and supermarkets, the ATM fees are refunded as promised. When issues have come up, they have called me personally --something that has never happened with any mega bank I've been with. Online banking and bill pay is easy. And when I discovered some questionable charges on my account, I called them up right away. They acted right away --they cancelled my card and reissued a new one, helped me understand how my number was stolen and gave me good advice for protecting my card in the future, and they refunded the $40 that was stolen from my account.

catelyn was amazing, fast and efficient. I'd come back again just for her interaction.read more

Caitlin was great! Super easy process and very friendly staff all around. First timer and they made…read morethe process painless

Don't waste your time with these clowns! Here's the story:…read more I needed a business account for my new California LLC. I went online and chatted with a representative before heading to the branch, as I wanted to be sure I had all the paperwork I needed to complete everything. You might have thought he would have mentioned you have to have an appointment to open an account. He did't, you do, so I wasted a half hour mountain drive from my home to go there for nothing, then another half hour mountain drive home on a Friday. The woman at the Auburn branch took my paperwork, said it would not be for nothing as everything would be set up for my new Monday appointment and she would let me know in advance if anything else was needed. I go back on Monday, (another hour long round trip mountain drive) only to be informed that because I do not have a physical office, they will not open a business account. I find this hard to believe, there are no end to number of businesses that do not need nor have physical offices, but two women insisted this is the case. Also neither of them had ever heard of such a "strange thing" as a registered agent, something every corporation is required to have. They almost acted like I was trying to pull some sort of scam. So I have a physical address filed with the state with my registered agent, I have a business PO Box mailing address, and I have a local physical personal residence address, but nope, not good enough, you MUST have an office. Honestly, if they are this incompetent and uninformed, maybe this was a blessing in disguise. You try to do the right thing and support smaller businesses, but sometimes it just does not pay. Meet me half way guys! HUGE waste of time and displays of incompetence.

I have had nothing but good experiences with this credit union office. I have a business checking &…read moresavings that I run as a nonprofit, and a personal checking and savings for everything else. This was my first credit union experience and it's all been good. I use computers but am not computer-savvy, and have needed a lot of help and used a lot of their time, and they have always been patient and helpful. I'm an aging Boomer, and the questions and requests with which I come to them deserve looks of exasperation, but there haven't been any; just patient helpfulness. It's also amazing how many services are free, compared to the two banks where I also have accounts. I'm planning to dump Wells Fargo because First US is so much better.

Maggie & her entire team gave us OUTSTANDING personal attention & were over-the-top helpful to us!…read more They spent unhurried time listening to our questions & explaining policies, benefits of bundling various ins, & responding to our questions whenever we called..... There aren't enough superlatives to adequately convey just how professional, friendly, & effective their assistance was to us!! You won't be disappointed!

I just love this insurance company ( and I've never been able to say THAT before!!)…read moreEvery single person who works there is helpful, kind, friendly and will try to save you some dough!! The best service I've ever received from an insurance company. Always a live person to answer the phone, everyone there works together on your account so you can ask all of them questions and the best part is that if you have to deal with loan companies, other car insurance or home insurance companies, Maggie C. and all the wonderful employees there will make the phone calls for you, do the faxing, write the letters that are so confusing to get done yourself. They are soooooo accommodating!! I have all my coverage with them (Home, Fire, Auto, Renter's insurance) One of the main reason's I switched over was because no other insurance company would handle our Fire coverage for our area, but Farmer's would!!! So I dropped all my other insurance and switched to Farmer's!!! This office is the best!!!

I want to say thank you to Lee at OneMain for helping us out on a loan to pay off some bills. She…read moreis a very knowledgeable and attentive and made the process quick and easy. If i ever get into a bind, I know who's going to help me out!

COVID-19 forced me to be unemployed anyhow I purchased the involuntary unemployment insurance for…read morea low cost when I took out the loan. I never thought that I would become unemployed but I'm glad that I purchased the involuntary unemployment insurance. Special thanks to Mary she was very professional working out things over the phone. She was very professional. I do recommend one main financial if you were going through some hard times I need to borrow some money!!!

Came here with a colleague who said that the tacos reminded her of the ones from Mexico.. I have to…read moreagree.. they are newly close to what they sell on the streets in Mexico! Yum..hidden gem in Yuba City.. who would hav thought, check cashing, mini store and restaurant in one would have great food and tacos for under $2 each...hard to find these days..I had the carne asada and pastor. Preferred the pastor, though it was lacking in salt.. still good though. The staff are great. The restaurant area wasn't as tidy but the food made up for that. Def enjoyed the price... 5 tacos for under $8.

What a great find in Yuba City!…read more Ordered ahead for pick up. Our order was large: 5 tacos (handmade tortillas) 3 burritos When we arrived to pick up our order, the staff were super friendly. The cook was also very nice and when I asked him about the paletas (popsicles) he shared that they were made in-house and explained the different flavors etc. I asked if they had horchata but said no, however they had a strawberry drink. They gave me a sample. It is delicious! So I asked a cup of it. Food was delicious. Will be back and recommend this place to anyone! Thanks!

This Bank is now called PNC.. I wanted to commend two…read moreemployees. My first is Mackenzie, who was my first contact. She should be the example every business Customer Service employee. I was in Customer Service my whole career, and felt my first impression, which is usually says it all, was WOW! Then Christy, the manager stepped up, to thank me for mentioning Mackenzie, she too, had a very positive first impression. While I know someone's not going to go to PNC and open an account, I just felt they needed to be mentioned.. Thank you Christy and Mackenzie, until we meet again

This is the worst most pathetic excuse for a financial institution ever…read more Several years ago we were assigned a car loan with this sorry excuse for a bank. My preceding car loans all paid early or on time with NO LATES. When we obtained our most recent car loan it was nothing but aggravation. Literally every other week my wife was in the branch trying to get them to credit our account for the payments they received. The phone number for them makes it nearly impossible to speak with a human and if you do, you'll be transferred where you'll wait to be hung up on or transferred and dropped. We also were told that they didn't offer autopay, so we had to go, pay the bank and then we had to keep following up so they wouldn't let the payment float in their system without applying it to our account. It appears that this is a common occurrence with this bank on balance and transfers also. We also had an awesome teller assisting us who actually gave us her personal cell number because they were so f'ed up and had difficulty with CS leaving us on hold forever while they tried to sell another CD. One time my wife went into the branch and the gal said she had even gotten us autopay. All good, that seemed to square it all away, everything was good and up to date. Finally. A few years later we had no contact with them, no notices, a few "take advantage of this rate" fliers and then we walked out to a parking spot where our car used to be. No notifications nothing, in a state of shock we called to check our account and the proceeding payment for the month prior was posted the balance all good. We called the police and they were going to send someone because we reported it stolen. A little while later the police called back to inform us that it was repoed. The officer said that the bank had 48 hrs to inform us why it was repoed (payments were current with autopay, registration and insurance all in good standing) it has now been 8 days with no word from the bank. However we have been notified by them that we called and canceled our autopay for September. Neither have we called to cancel autopay an action they've taken and are not claiming. Not the repo company, bank or anyone has contacted us either in regards to the vehicle. If you want to have an excruciatingly aggravating relationship with an incompetent bank. One that will keep you busy fixing all of their mistakes while frustrating you with their inability to respond to the simplest issues and straining relationships with all the incompetence of centralized decision makers.., have at it. I'm going to most likely seek legal representation because there was no reason whatsoever for them to steal our vehicle while we were fulfilling the terms of the contract. BTW, the highest rating except for this one person review I've seen is 1.5. Right now, that seems generous. The ONLY REASON WHY I SCORE THEM SO HIGH WITH ONE STAR, ITS A AUTOMATIC ONE STAR RATING TO LEAVE A REVIEW.