From the time we entered, we were immediately greeted warmly and then another representative greeted us asking what they could do to help us. We were given attentive and positive service the whole time we were there and did not have to wait to speak to a banker. Taylor had a kind, polite, and professional attitude. He did not treat us as if we were just "another customer". He was very warm, hospitable, and personable. He never pressured us into anything but was informative about our options and we left feeling respected and appreciated. My father can be difficult to please but Taylor treated us both very well and we never felt rushed. I give Taylor 5 stars because this is how people should treat others with a humble and thoughtful demeanor. Thank you, Taylor! read more

The branch in Marysville CA is very nice. They treat you like family. They are always in good spirits and have fun working.

Was able to get a business name updated but not retroactively which means my older statements didn't have the name I wanted

I agree with some of the other disgruntled customers and former customers! I banked there for almost 10 months and had a couple of possible fraud instances which I thought was great until they got overzealous and decided to close my accounts with no explanation or chance to explain my changed personal profile and banking, I recently became a minor business partner for a business back east and started to receive quite a few Zelle deposits monthly and apparently they did not want to deal with me anymore, at least after a couple of months and hours of phone calls one of the local bankers at least allowed me to finally remove My Money! My advice is to avoid Chase Bank if you can. read more

DO NOT GO HERE THIS BANK STEALS MONEY!!!! I apparently have to fill out a police report right now because I simply tried to make a withdrawal, the ATM gave me a paper saying "We aren't able to give cash right now" yet my account was docked the money! I immediately went inside and spoke with a bank teller, the manager, three telephone agents including Amber and Heather, NO ONE at Chase is reviewing the ATM camera footage, or honoring the receipt that very clearly states the ATM is malfunctioning! BE VERY CAREFUL!!!! I NOW HAVE NO IDEA WHEN I WILL RECEIVE THE FUNDS CHASE BANK AT 726 E STREET MARYSVILLE CA STOLE FROM ME! DO NOT BANK HERE IF YOU ACTUALLY NEED TO USE YOUR MONEY, THEY WILL STEAL IT AND REFUSE TO GIVE IT BACK! Horrifyingly terrible customer service, absolute theft of customer money, no accountability whatsoever... do yourself a favor and bank somewhere that has working ATMs and honorable employees that do not steal from customers! read more

I hadn't been in the bank in a while. I was shocked to see they replaced almost all of the tellers with more ATM machines! Wth?! And I got in line to see the ONE teller and was treated like a criminal because I refused to use the machine & wanted to deal with a real person. They got all rude to me. They kept trying to make me use the machine. I couldn't believe it! Going to find myself a new bank. One without ridiculously low customer service standards. Marysville Chase is a joke now! read more

Chase Bank - Wth?! Replaced all tellers with machines! - Banks & Credit Unions Near Me - Marysville, California

The customer service at this brand is amazing, they really helped me figure out a financial situation with patients and friendliness.. I especially want to think Carlos and Kim for the really hard work in getting this matter Solved in a timely manner..Thank You!! read more

I made a quick pit stop here to grab some cash from the ATM. It was easy to find as the bank was located right at the corner. I pulled up and easily parked my car. I walked over to the ATM and made my withdrawal. read more

I would not even give them one stare but u have to give I baked w them such a bad idea this branch is bank is always ripping u off Taking ur hard earned money if u don't keep a certain amount and if u don't have direct deposit what a bunch of penny pinchers I now bank with a credit union :) read more

I tried to help a totally disabled friend whom had a stroke whom could barely talk or walk get a checking account and Chase wanted to charge her for a checking account because the direct deposit did not reach the 500.00 min per month. The banker refused to budge from his generic little laminated chart he received from Corporate. Mind you this woman only receives 120.00 a month in direct deposit, its for the personal grooming and money to buy her personal things. It would have been an account to keep her feeling independent and Chase wanted to charge her, how sad is that to take away the only 120.00 a month she gets.. The guy was a jerk, he even rolled his eyes when I asked about any special benefits for the handicap. I was appalled. Apparently Chase doesn't feel that the handicapped should catch a break. read more

I recently stopped into this Chase bank location to apply for a credit card. As I am fairly new to having any credit it's been a struggle to get approved anywhere. The banker for my visit was Carlos (I'm sorry I don't remember your last name) but he really went out of his way to help me out. I would highly recommend this bank to friends. Thanks Carlos! read more

I normally go to the branch in yuba city, but i had to stop by to get some cash the other day. The ATM machine was pack with a line, so i had to go inside to get $40. the teller was very nice to explain how the big machine works inside the branch. it would have gotten 5 starts if it didnt take 15 mins to get some cash. read more

The personal bankers here are like robots, not willing to help me with the claim I opened the guy treated me like a idiot and was unwilling to listen to my side of the story. He asked the claims department if they were solely going off of what the seller said and they said yes. If you have chase never pay before you buy in person chase will not protect you against fraud at all they only listen to the seller not the buyer or their own clients who have been with them for years!! We were defrauded out of $500 and chase did not do any investigation to our side of the story they never asked for any info or evidence they solely asked the seller and they never gave us a update on our claim status and closed it against us we have the evidence that chase did not look in to. The online operator was so rude also and they do not care about their customers. They were horrible people who we dealt with we will be moving banks! read more