I came in as a walk-in patient, whom had never visited before, with wounds from a biking accident about an hour before closing. By the time it was my turn it was already closing time but they treated me anyways, extending about an hour after their usual closing time. Dr. Stefan Sereacki and the front desk receptionist were incredibly helpful and patient, going above and beyond for me. The facilities were also very nice. Thank you. read more

I went to see Dr Todorovic back in the first week of June for a referral. I waited almost 2 hours. There was no one else there when I walked in! ---I think she must have taken a dinner break. Hey I understand docs need to eat too but she could have let me know so I could go have gone to dinner too and come back? When she finally saw me she was cranky and rude. She didn't bother to glance at my chart (she's seen me 3 times before this) and was asking questions like, how old are you? Where do you work? Seriously? Just glance down at your chart! A week later I she still had not sent my referral. I called back and was told that nothing had been done but that the receptionist would remind her. So then I called back a few days later and it had not been done! (I checked my phone logs to see my history) A couple days after that I was finally told that she had done the form for the referral BUT they didn't bother to communicate with the doc why I wanted the referral, more on that later... I then called the specialist clinic (Clinic #2) where i am to be referred and ask for my appointment date and I was told she will get back to me but know that it will be sometime in October. So I just forgot about it and figured my part was done. I had already jumped through hoops to get this appointment scheduled. I forget about it until late August and decide to call clinic #2 and check when exactly my appointment is as I never got an exact data confirmation. She tells me she never got the referral!!!!! Then I called back first clinic and she says she will call them right away. I wait about 10 minutes and call clinic#2. She hasn't heard from Una yet. I try again in another hour and a half and she still has not received a call from Una. So then I had to call UNA and she says she will call right away....again. About a half hour later she calls me back and tells me that clinic #2 will not accept my referral because they only deal with a very specialised subject and not what I need to see the doctor for. Also Dr T put down "throat pain" for the reason of my referral. I have never had throat pain outside of a cold/flu and I certainly did not ask for a referral for throat pain" Way to listen Dr T. Sooooo incompetent and so disrespectful. This is 3 months of my life. And me dealing with 3 months of pain related to my issue only to be back at square one. Aaaaargh Do not go to Dr Todorovic. Save yourself, life is too precious. read more

Has been great for our family thus far when we can't see the family GP during non-office hours. The hours and location have been a godsend for us . Have seen the same one or two doctors and they've both been professional, helpful and nice. Helps if you make an appointment....don't just walk in people and then get upset that you had to wait! My only constructive suggestion would be that when the front desk staff say they will send a copy of something to my GP, that it's followed through with. I just wanted to have some illnesses, antibiotic prescriptions on file so that my GP had a record of what was going on and I realized months later that it was never done. I long for the day when medical visits are recorded online and shared with relevant doctors. read more

Went for 2 appointments as it was close by my house. My MSP was in the processed of being renewed and MSP staff said it was okay to have my bills on tab (as it was only a matter of time for my new card to arrive, everything was authorized), receptionist was rude and demanded me to pay right away as "their doctor needs to be paid, this is not a charity". I paid as I would get reimbursed anyway I just had to go through extra paperwork. However, I was charged 150 CAD (per appointment, for a quick 10 minutes visit) and MSP only reimbursed 30 CAD/appointment. I overspent 240 CAD in total just because I was demanded to pay right away and not even in the correct amount. Ridiculous. Rude receptionist, messy system, and I always had to wait although I made appointments ahead of time. read more

Dr. Todorovic was friendly, very competent, and provided quick service. The staff was efficient and understanding. read more

I liked this clinic because until this happened. The receptionist working in the evening sift on the phone was kind of rude and no patient how she talk . Only she needed to ask me my name and find the time I can come in but she sounded very tiring and not friendly at all. I understand she get so many calls and deal with so many things everyday but I'm sorry but I think it's not my business .... read more

Firstly, you need to know they require you to wear a mask if you are coughing. Including 2 year olds. They will give you the mask but really, try getting a toddler to wear a mask. You must wear this mask for your whole clinic visit including while talking to the doctor. I got in quickly and left with a prescription, but left with no understanding of why I'm being prescribed these things (I did not see this Dr. T. everyone raves about). The doc I saw, I'm going to say she had a "brusque" bedside manner. Seemed vaguely annoyed the whole time. So if you think you just need a prescription and you know what's wrong, I'm going to say this place is good for you. It's clean and there isn't much waiting and all the coughing kids are wearing masks. Otherwise, if it's something that you'd normally go see your family doctor about but couldn't get in...you will probably leave feeling dissatisfied and still need your family doctor appointment. read more

I'm a responsible health care professional who was seeking Rx refill for a confirmed condition. Treatment involves controlled substances which I've never misused. I provided the actual drug names & dosages. I gave my background history details & responded politely to numerous questions. I also related I was seeking a new GP as mine now only working part time due to illness & booking 3 months in advance. This clinic would have been ideal in view of my work schedule. After waiting 1 1/2 hrs, was told in 15 minutes their pharmanet was (conveniently) down so couldn't check my med profile. She didn't even offer to call my pharmacy. Was told to seek help from my regular medical clinic. I would not recommend Dr. Todorovic or this clinic. read more

Great receptionists, awesome and thorough doctor. Very pleased, only came here because Granville/(10?) was full up but they've claimed my patronage. MUCH nicer than the ones over on Granville. read more

Went here with our 2 yr old daughter only because it was closer than our family dr who is in Richmond. When we arrived no one was there and the doors were locked even though the sign said they would be open. About 15 mins later a receptionist showed up and also looked surprised when she tried to open the front door that was locked. She went around the back and phoned the dr who said she was on the way. We waited about 30 mins for the dr to show up. When the dr came in, she was very kind and listened to our concerns. Turned out our daughter had a bacterial cold that required antibiotics. Problem was that the dr prescribed the incorrect dosage for our daughter. The pharmacist caught the mistake (thankfully) and when she phoned the dr, the dr admitted it was incorrect. Can't remember the exact measurement but it was off by quite a bit. Nice people, but I wouldn't go back there. read more

The front desk people are amazing Sadly the doctor I seen was not, he was insensitive to why I was there and the concerns I had about my health. Requesting blood work to Measure cholesterol and glucose having a thyroid test should not leave you feeling angry read more

I started going to the Una Clinic because it is one block from my house. I was impressed with Dr. Todorovic. She is an experienced physician who is personable, direct and efficient. She is now my doctor. The clinic is well-run, with adequate staff at the front desk. As a walk-in, it takes about an hour to see a doctor. With an appointment, much faster. At the age of 81, I appreciate the good medical care and advise I receive there. read more

I had an original appointment on Wednesday but received 2 calls from the clinic asking to push back the time because the doctor, who is also the owner I was told, was running late twice. I had to decline and rescheduled for the next day. I arrived on time and subsequently sat there for another 25 minutes with no one ahead of me. I told the 2 staff at the front I had to leave because I needed to be somewhere. All they said was sorry. I then called them right away as to not make a scene in the waiting room with others waiting there. The receptionist said sorry and had no idea how to fix the situation because the doctor was not there! Why the hell would they not tell people sitting there for almost 30 minutes? Then I spoke to the apparent manager who had no answers how to fix it. I was very upset and she said I am welcome to go elsewhere and hung up on me! Very professional would you say? You pay this person to tell patients to go elsewhere? read more

I went to see Dr. Todorovic as a walk in patient and after waiting over the time that was estimated I then waited in the room for about 20 minutes. The doctor sat down and while I was talking continuously moved away from me until she was backed against the wall with her arms crossed. I was there asking for a referral as I had been to the hospital and needed to have testing done that was overdue and was looking for a referral to an OGBYN who also did general gynological services that I had been recommended to go to. The doctor told me she would not do that because the government would ask her why she is sending someone somewhere without tests- I had an MRI in April. She also then started asking me about medical history and making inappropriate comments about my weight and diet. This was not something I was there to discuss. She told me that I needed to change my diet and the weight would just melt away. In addition I was there to ask about getting a referral to be tested for ibs or colitis and she told me that is not something they do and there is no test for ibs. She talked over me the entire time and every time I made a comment she looked at me like she didn't believe me. No compassion or care at all. She even has the audacity to draw a diagram of the female reproductive system to show me what happens when you ovulate. There was no indication that I didn't know this. Her ethics and manner is deplorable and she is clearly looking to get a government payout for testing done through her. read more

Great place. Saw a very helpful doctor and the MOA was lovely. A short wait for late afternoon. All in all, a nice experience.

Dr. Cedomirka Todorovic is an excellent doctor, she is knowledgeable and thorough. I had a positive experience with my appointment, she is genuine, compassionate and provided the level of care I was looking for, she does not rush to prescriptions as a remedy. Office staff was very polite and helpful. I will highly recommend her to all my family and friends. read more

Great receptionist. Horrible attention from dr bockretsion. Looks and talks to you as if you were an idiot. Leaves the room without saying anything. read more

Well organized clinic-even for walk-in you can call and inquire about the wait time. Sometimes IS busy even if it doesn't seem to be because of booked appointments. I found Dr. Todorovic to be very attentive and competent. The clinic is open on Sundays and weekday evenings too, until 7pm. The staff is polite and efficient. read more

Great doctor (Dr T), good location, so nice to find a good clinic - and they have walk in hours too!

I've been going to Una Medical almost since it opened its doors, and I've always found the doctors there to be awesome, especially Dr Todorovic. I've seen her a number of times and she has always been kind and understanding. Very happy to have them as my physicians. read more

I've been to this clinic a few times and had one male doctor that was amazing, thorough and on time! Last time I went in I saw an older female doctor who made me completely uncomfortable. She looked at me like I was completely stupid and walked out of the room countless times without saying anything. She ignored my concerns and said there was nothing she could do.. But the previous doctor told me and changes need to be documented. She offered to contact another doctor as a reference and she never got back to me.. What's the point of going to a doctor if they aren't handling your concern because of their lack of interest in the issue? Honestly I'll never go back because of her. read more

I am a tourist here, had a medical problem, set an appointment, got in right on time, Dr. Stephan Sereacky was great - Professional & Knowledgeable. I cam back twice for a follow up, same great impression. An amazing experience in that medical clinic. Highly recommend!!!! read more

Had a friend refer me here for the same medical reason I went in. I called about 40 mins before they closed, asking if they could still see me because I was waiting for me ride and live across town and they were the only clinic I could find still open on a Sunday (it was them, or the ER at this point). They say no problem, and that they would hold a spot for me. I get there about 10 minutes before closing, the receptionist is very efficient and kind. I filled out a form since it was my first time there, and was taken to a room. I ended up having a bladder infection and the best part was that they were able to test for that on site (any woman who deals with frequent or recurring bladder infections will understand how monumental it is not to have to wait days for lab results). Dr. Todorovic was compassionate and efficient about getting the run down on my symptoms, testing my sample, and prescribing me medication right away. From the time I walked in the door to the time I left was probably less than 20 minutes. Especially compared to the clinic at Gravnille/10th, they are MILES ahead in terms of patient care. Would definitely return again. Hopefully I won't have to, but if I do, I will come all the way across town to go to UNA. read more

Dr. Todorovic is the worst! She walks in with no notebook or a laptop to take ANY notes during the visit. Does a quick check (sometimes from distance) and sends you with the wrong medication! I was misdiagnosed for shingles once (good thing I saw another Dr after) and then another time she said I was "fine" even though I had pneumonia (yet, again I had to see someone else after). I would NOT recommend this clinic, only because of the lack of good physicians. read more

Really great place. It is nice to be able to make an appointment for a walk-in so you don't have to wait around. I've seen a few of the doctors and they are all very personable and professional. Plus they have Netflix in the lobby which keeps my 3 year old entertained. read more

I'm so happy to have a walk-in clinic in this area, and one with wonderful doctors to boot. I was a patron of Broadway & Burrard for 10+ years, and the treatment, compassion and professionalism you receive at UNA is just leaps and bounds above. Dr. Todorovic is now my family doctor, and I couldn't be happier. And the receptionists are superb and friendly! read more

My partner and I feel very fortunate to have become patients of Dr. Todorovic. She is calm, sensible, compassionate, knowledgeable and responsive to our needs. The receptionist staff are welcoming and efficient. This feels like a real family medicine clinic, not just another walk-in, although it serves as both a family practice and walk-in. read more

Excellent walk-in clinic. Dr. Todorovic is incredibly professional and caring. Highly recommended. The reception staff and also great, quick with follow-ups. And you can even make appointments. read more

Dr. Todorovic was fucking terrible. I opened a yelp account just to write this and warn others against this pathetic excuse for a "doctor". I had a severely ingrown toenail and went there for help. She took a quick look at it and told me it looked totally fine and to just leave it alone. I showed her how it was infected and full of pus but she seemed to think it would heal itself. She clearly was trying to rush me out the door and didn't give a hot shit that I obviously needed medical assistance. I understand that they couldn't necessarily do the procedure there. But to try and convince me it was completely okay if I just soaked it? I made it clear I had been doing that for many days but she just ignored that. She should be ashamed. The podiatrist I saw the next day very much disagreed with her statement and said I needed medical attention and antibiotics immediately. You're better off going anywhere other than here. You're better off asking a magic 8-ball for medical advice than this lazy, useless, unqualified, morally bankrupt "medical professional". read more

I just saw the worst Doctor in Vancouver, Dr. Todorovic. I came in to ask for a blood requisition to get some tests done so that my naturopath, my family doctor and I can progress with my treatments. I had explained that my GP is on the north shore so I couldn't make it to see her and the second I mentioned "naturopath" she just started shutting me down. "So you're not I'll, you're healthy ...?" she lazily hissed, as if it were an interrogation. "I'm not going to waste tax payers money so you get tested for nothing." she said with her Slavic accent. Wow... What happened to ME also being a taxpayer and having the right to healthcare?!? I guess as we have seen many times over, you've gotta be on a death bed to earn some treatment. And trying to be proactive in your health just gets shat on by ignorant western doctors who are closed minded to working with holistic medicine. What a bag! But bless those western docs who collaborate. read more

I love this clinic and basically tell everyone I know to go here, and have had nothing but good things to say about it until last night, where we had a terrible experience. The receptionist (young, not the usual one - who is AMAZING!) put my daughter's PHN into her system, then told me it was invalid, and proceeded to became extremely unhelpful. She said I should call around to other clinics which were all closed/not answering the phone so I couldn't verify the PHN. I asked her if she could let her see the doctor and I'd call in the number when I got home, but she wouldn't let us ("Protocol, I'd get in trouble", lala - NOT helpful!!). Then I left and went to another clinic and asked them for my daughters PHN which ended up being the VERY SAME PHN i gave to the first girl - who obviously keyed it in wrong - What a waste of time (over 2 hours all said and done, and still didn't get to see a doctor). So, needless to say, I am NOT impressed. read more

I came to have some prescriptions renewed the other day after reading their times of business sign of 9am - 8pm as the sign said "opened for business". It was 5pm when I arrived. Both receptionists looked at me as if I were an alien from outer space. They told me that the Dr already had her patients for the day and that they can't see anyone else. I was a bit annoyed with this answer (and lack of compassion or responsibility) and questioned why they wouldn't have a sign on the door indicating this and at least closing the place if it is in fact opened until 8. They went back to their original statement. A deer in the headlight look is all I received. She was able to put me in for another time on another day (so for that I will give them 2 stars) but my point being if you say you are open on the door be open to patients on that day, otherwise lock the doors and put up a sign and change the times of business for that day. It's very simple. read more