I've had mostly positive experiences here in the past--typically around 4 stars. However, one…read moreconsistent issue has been long waits in a freezing room, wearing only a sheet, well past my appointment time. This included my most recent annual, where I was told we could do a biopsy, but the doctor arrived 40 minutes late and ultimately said she didn't have time. Unfortunately, the last three months have been truly frustrating. I had a small, persistent irritated spot below my clitoris, and my usual doctor referred me to Dr. Schreiber for biopsy/removal. While Dr. Schreiber was pleasant, she mistakenly removed tissue from the wrong area (labial skin). A simple "Can you confirm this is the correct spot?" before the procedure could have prevented this error. At the stitches removal appointment, she had the nerve to tell me I was wrong and that the spot I'm indicating was just irritation from the stitches below it. She agreed to remove it anyway, but didn't suggest sending it to the lab, even though I'm a recent stage 4 rectal cancer survivor. She was wrong, of course, because I felt more comfortable having just had a part of my body cut off and silver nitrate put on it than I did the entire 3 previous weeks. Over the course of multiple follow-ups and messages, my concerns were continually minimized or dismissed. I saw four different doctors: two brushed it off as inflammation, one worsened the issue by removing additional skin, and another prescribed estrogen cream only after I brought it up--and then ignored my biopsy request. Let's say they never resolved the issue, and I'm being treated by a dermatologist now who actually cares about helping. Adding to the frustration, I can never reach anyone on the phone except scheduling, and that's including the triage nurse.

Doctors are fantastic, informative, and willing to take time to answer all your questions. Although…read moregetting an appointment is the hardest thing even when the doctors recommendation has a time frame to come back. Only reason for the lack of stars is due to the front staff, I've never had a good experience with them. They are rude, have an attitude, roll their eyes, and expect you to read their mind when they need something. I tried to ask one questions about the payment, and they just plainly stated I should read what I signed better, when I was not asking a question about what I signed.

I had a very therapeutic experience at this practice.I selected the appointment based on reviews…read moreand location & availability. The appointment was 3 months out which I felt was reasonable. I had not been to a dermatologist in years plus so I was a little anxious. Right off the bat team check in staff was very cordial professional putting me at ease immediately.Team assistant equally so - just a tremendous caring approach to continue the process preparing for the Doctor. She meticulously made sure my meds and allergies were up to date listened to my concerns.Dr. Kim came into the room- promptly- introduced herself & listened to my concerns addressed them laid out a plan. She acknowledged my thoroughness in what I had done to address my issues. I like that she made me a part of the plan that was concise - gave me a lot of useful information. I was quite impressed.Team check out staff was equally impressive. I could not have asked for a better experience in this realm. A complimentary spacious parking lot with several accessible parking spaces - this location is located near the old South Square mall -quite close to a major interstate & other major routes. Very close to numerous shopping experiences accommodations - restaurants & more!

Came to see Dr. Heinly after reading some positive reviews. I booked the first appointment of the…read moreday and was in and out in 45 minutes from arrival, with a full body look over and mole removal included in this time frame. Very satisfied with the thoroughness of this office and speed with which they took care of me while also listening to concerns. Could not recommend enough based on this first time patient experience. The office was clean, with free wifi. As I left however, I noticed that the parking lot and waiting room were filling quickly so not sure how the experience would go later on in the day, but they were very willing to accommodate an early appointment due to work conflicts.

I have never experienced such poor customer service at check-in! The front desk staff refused to…read moremake eye contact, or even acknowledge me or my child, and I for what seemed way too long; with no one else in line. When I was finally acknowledged, the front desk staff continued to hold her cell phone, and rudely asked my child's name as if I was interrupting her social media time. The service from the provider was not any better once my child was seen. I've never seen a provider mock a child so much. I was totally annoyed and taken back by the unprofessionalism that the staff members showed at Chapel Hill Pediatrics.

Good doctors and staff. My only problem is it is so hard to get a real person on the phone when you…read morecall. Average hold time is usually 5-10 minutes on the phone.