My experiences here have been very good. The doctors and staff are great and will answer all my questions. It seems like a lot of the older reviews are mentioning issues with billing. Maybe they fixed these issues, because so far I have received an itemized statement of how much money it will cost prior to any procedures with them. Everything has been clear and straightforward. read more

Don't try to pay out of pocket! Their prices are insanely high and they keep increasing them. There is no price transparency, and follow-up appointments (which are necessary after each cycle) are not included in the cycle and are $423. Try to get fertility coverage insurance or go elsewhere. read more

I appreciate the support from the doctors and the nurses throughout the process. But their billing department is just terrible. There's no transparency and asking for merely an itemized receipt detailing what the charges are for can be very very difficult. read more

Went to them for IUI. So organized and there were no delays in my care. Very grateful to their providers for helping me make my baby. Only issues I ever had was with some communication about insurance/financial stuff but nothing major that couldn't be resolved by calling them. read more

I was generous giving two stars - that's for the doctors, who as far as I can remember 12 years ago, treated us well and helped us very much with the family we were working to achieve. So, why am I writing a negative review 12 years later? For the same reason other posters here have given bad reviews: their billing department. Now, it is probably not outright fraud, it is more likely just sheer incompetence, but the effect is the same on our time and money. From out of the blue, we started receiving bills from them for samples stored at their clinic - 11 years after we requested that they stop storing those very same samples. Apparently they didn't honor the request. We live in a different state, and hadn't heard from them until June of this year - they were still sending things to an address we hadn't lived at since 2010. Now, all of a sudden we are being asked to pay $45/month for this year and last year's storage - and they will not stop until we submit another official request for cancellation. Worse, they will not answer the phones, and they will not return our calls. The one time we reached them, they "knew nothing about it" - they are now a completely different organization handling the billing, and they are like sharks circling for blood. They don't care that this is a mistake, they appear to care only about extracting money. And who's to say that if we pay this bill just to get it taken care of, that they won't come back at us with more bills? When I used them in 2004-2007, I was part of the Medical School at UNC. At one point the Dean visited our faculty and claimed that there were millions in unpaid bills that were weighing down the system. I don't doubt there are unpaid bills, but at the same time, with incompetence like this, how many of those unpaid bills are real? I think whatever the answer, they are looking to extract whatever money they can from whomever they can - even if it's due to bad accounting - at our expense. I would never recommend any friend/relative to involve themselves with this organization. While the doctors are caring, the administration/billing makes it like buying lottery tickets - will you get the good one, or will you get the ticket that relegates you to a hellish experience of unanswered calls, large bills, and shark-like collection agents? I wouldn't risk it. read more

If you have insurance, they will charge you the full amount for the procedure before they run the insurance. When they charge you at the appointment for 100% insurance covered procedures, they do not give a receipt detailing what the charges are for. Request an itemized receipt for services rendered not just a vanilla credit card receipt. Review your insurance EOB to see what you actually owe and demand credit if they charged you more than what the EOB says you owed. As contracted BlueCross providers, they are prohibited from charging insured members anything except for copayments before a claim has been processed. read more

We had pleasure to work with Dr. Marc Fritz and he is amazing. But, they have the worst patient billing department. Still they have not processed the refund for the upfront payment for ultrasound that happened several months back when they already received insurance payment. I would give 0 stars to this fertility clinic and would not recommend due to unprofessional and dysfunctional billing department. read more

I would not recommend this facility to anyone. If you are referred by a doctor, "you are not considered a patient" and therefore you will be treated as such. Even if this company is billing your insurance and you are paying for the service, you are not a patient and not allowed to review the results of their findings or retrieve your medical records. This information was communicated directly to me by Executive Director "Jim LeJoie." Beware!! read more

The doctors seemed pretty capable and attentive but the lady in the finance office totally lied to us when we went to check on what our policy covered and when we got hit with an enormous bill later refused to talk with us respectfully about it. The procedures are way more expensive than you might thing and their financial people are not trustworthy. That being said, I think the medical staff is probably quite good. So the latest update was that I got another bill for myself, not my wife as above, that I spent a year trying to figure out. The insurance company had no record of getting billed and I kept calling trying to get them billed so I could find what balance I actually owed. After a year and probably 25 hours of my time I finally gave up and paid it out without insurance. This place seems completely incompetent in their financial billings. As side note, they were offering "free" ultrasounds for the first visit but then happily billed it to the insurance company. Not sure if this is some scam or just incompetence. Someone in management should get involved. read more

When we first found UNC fertility we had no idea what to expect. Not from the overall process, not from a financial point of view, or even what service we needed exactly. From our first conversations about procedures and services with Dr. Young until the moment we graduated and transitioned to the OBGYN, we have felt cared for by this amazing team. Our options were discussed until we understood and were comfortable with everything, our nurse (Mindy) was available day and night to answer questions, the doctors were very warm and professional, the phlebotomist always had time for a personal chat and even the lab technician and embryologist made us feel at ease. They made us feel more like friends or family than patients while taking great care of my wife and our embryos. We felt very welcome and cared for at every visit and interaction we've had with the entire team. read more

I cannot say enough wonderful things about our experience at UNC Fertility. From the nurses, to the front desk staff, to the docs and finance staff. All treated us well and I could not have asked for a better staff to lean on during this journey. As stressful and scary as this experience is, this group made it bearable. Prior to going here, we had an awful experience at another fertility clinic close by, so thank goodness for UNC! Dr. Fritz was very personable, knowledgeable and took extra time to explain everything to us. He always had a smile on his face, a good sense of humor and was very positive! Wendy was a life saver! She was there for me every step of the way- to provide advice, give hugs and so much more. Wendy truly is passionate about her job and was there to answer questions for me day and night even on weekends or when she was off the clock. We are so grateful for all the support and would definitely recommend Dr. Fritz, Wendy and all the staff at UNC Fertility to take care of you cause they will! They really made us feel like family. :) read more

The doctors here seemed to be good. We ended up getting pregnant before needing any fertility treatments. I am writing this review because the billing department is not great. Basically they bill you for everything, even if your insurance covers it, and then you have to chase the money in order to get credit for the money you paid but didn't need to pay. I will not recommend this practice to anyone because it is already a stressful situation and you shouldn't have to deal with the stress of being over charged. It shouldn't be the patients job to make sure the billing department is doing their job correctly. read more

The billing department at UNC Fertility is unorganized and unhelpful. I've called a few times now for help and Asha in the billing department is CLUELESS. She gave me three separate quotes for treatments because she made a mistake on the second one. The price was extremely expensive. I was charged for a procedure which I did not have. Additionally, they have a separate billing office in Florida, which clearly does not communicate with the main office. If you go to this practice, be prepared to be ripped off. Plus, I would NOT recommend using their online bill pay option. With my first and only appointment with Dr. Anne Steiner, she invited a resident into the room without my permission. When addressing possible fertility concerns, the resident laughed at me and started shaking his head. Please do not trust this practice with your money and especially do not trust them with something as important as your desire to have a family. read more

Like others who have written reviews, I want to be clear that I do believe that the doctors at UNC Fertility are capable and sincere. However, the rest of the staff are awful, and I'm fairly certain that what they are doing is criminal. First the awful. We live an hour and a half away from UNC Fertility. We have had situations where we were scheduled for an appointment that had to be at a certain point in my wife's cycle only to arrive at the appointment and be told that they made a scheduling mistake and scheduled the appointment for the wrong time in her cycle. As if it wasn't bad enough that she had to take off work for the appointment, we were still billed for the appointment that we couldn't use even though it was their scheduling error. Additionally, when tests were done, we were told that we would be called with the results. However, after over a month of leaving voicemail messages and hounding them to get the results, the only way we were finally able to get them is to e-mail the doctor directly (again, he was very nice and apologetic about the incident, but there was nothing that he could do about it). Now for the criminal. We were billed $5,514.00 for a frozen embryo transfer. This was nearly twice as much as we paid at ECU physicians before they shut down their lab and we had our remaining embryos sent to UNC Fertility. Still, I paid it because I assumed the cost was higher because it was in the triangle area. The transfer was unsuccessful, and those were our last frozen embryos, so we began saving up for the next full IVF cycle. After 14 months of saving, I began to check around with other fertility clinics in NC to compare prices. In this process, I found that other clinics only charge around $2,600 for a frozen embryo transfer. I attempted to contact UNC Fertility for nearly three weeks before they would speak to me. In that time, I received a check in the mail for $70 with no explanation. I persisted, and when I was finally connected to someone in the finance office, I was told that the $70 was a refund for a semen analysis that had been completed 9 months earlier that my insurance covered and that I was charged for in error. They told me that they assumed that is why I was calling, but before I could even bring up my concerns about the frozen embryo transfer, they told me that they also realized that I was overbilled for it as well, and would be issuing me and refund for $2,501. That is a good thing and I am grateful that I did not have to fight them on this, but this was 14 months later. What would have happened if I had never asked them about it at all? How many others have never questioned the amount they were being charged? After reading other reviews of UNC Fertility, and finding out that our experience is not unique, I am even more concerned about the business practices of this office. How many people have been tricked into paying thousands of dollars more than they were supposed to? These are people, like us, who are trying desperately to save every penny to start a family through medical procedures that are not covered by insurance. I may be over sympathetic to this since we are in that position ourselves, but it just seems like a vulnerable group to be conning out of their money. I would strongly encourage anyone looking for fertility treatment to consider another office. read more

I love this place. Couldn't ask for better service and care through a difficult time. Dr young answers any emails I have day or night. When I switched to an OB I actually missed going to this clinic. read more

I had nothing but a wonderful experience with UNC Fertility. I could not have asked for a better team to lean on during infertility issues. All the doctors, nurses and staff turned into family throughout the process. They always had smiles on their faces and very welcoming. I saw a different doctor based on my body and their schedules as well as our schedules. This wasn't a bad thing. We had an amazing time with all of them. Our nurse Mindy was absolutely phenomenal. I could not have asked for a better person by our side. I know the rest of the nurses are awesome also I just didn't get the one on one with them. When we graduated from there it was very bittersweet. I hated to go but knew that we were leaving because of success. We still have frozen babies that are worth the wait and when we are ready for another we will go back again. I cannot complain about the finances because our insurance covered almost all of it. However, even if it didn't we were prepared to do what it took to get to where we wanted to be. All departments were more than happy to answer any questions we had. There aren't enough stars for this review in my opinion. :-) We loved UNC Fertility and would do it all over again and again and again. read more

We don't even know where to begin with how wonderful UNC Fertility has been for our "Growing" family. Anyone that has struggled with similar issues, will completely understand when I say that it is an emotional, stressful and financial process. My husband and I first tried IVF at another facility before coming to UNC where it was a completely different experience. Knowledge and experience of staff was the highest quality....they tend to be more conservative then most places but have research to back it up. There were times such as a Saturday evening when I would be uncertain about a medication or have a concern. Amazingly, I always got a reply back via email or phone to put us at ease (please note this did not cost extra). They are also open 7 days a week and are very flexible with your schedule. We lived 2 hours away, and they were very understanding about scheduling and if I was running 10-15 minutes late due to traffic. On top of that, we never had to wait more then 10 minutes before seeing a professional. One of the staff even called us on Thanksgiving Day with an update. The financial process was quite comparable to other programs. In fact, we actually paid less due to not having to go to other medical facilities on weekends for testing. Everything was done in house. There are some incidents such as the review below where insurance was uncertain. However after working in the Health Care field for the past 10 years, I can tell you that it always the same case! The staff was very up to date on the estimated costs. The only fault we have with UNC Fertility was not being able to stay with them throughout the whole journey of pregnancy (did I mention we are having a girl?!!) They gave us a graduation present and everyone came out to say goodbye. We were extremely spoiled and miss the staff and daily updates. Hopefully this is helpful, but I would encourage anyone reading this to go in for a consultation and meet the wonderful team. read more

By the time my husband and I landed at UNC Fertility, we were exhausted, depressed, and very short on hope. Since 2004 we'd been struggling with infertility. In the early days we'd visited a clinic in Greenville, NC, and were told after only a short span of expensive, painful testing and medication that we'd need IVF. As a young married couple, the exorbitant price tag was completely beyond our scope, so we put the idea on the back burner for several years. When we decided that the time was right to pursue our family building again, we changed to a well-known practice in Raleigh. While the staff was nice enough, the fact that we saw a different doctor (who did not seem to know our history) every time we stepped through the doors was not a point in their favor. They suggested injectable meds with timed intercourse. After only three unsuccessful cycles, our insurance company informed us that our lifetime maximum for infertility medications had been reached. We were again counseled that IVF was our best option, even though our diagnosis was unexplained infertility. But while we were trying to figure out how to afford such expensive treatment with no insurance coverage, we got a call from one of the doctors. My BMI was too high, according to their clinic's rules, and unless I lost weight, they would not do IVF. Apparently the thirty pounds I'd lost on my own, with healthy diet and exercise prior to that phone call, wasn't enough for them, despite the evidence I'd found showing that there wasn't a functional difference in outcomes for someone of my BMI. In desperation I spent over $600 on their recommended diet plan, with trendy supplements and a starvation-level limited calorie and food diet. After two weeks on the program, I'd only lost two pounds, and physically I was run down, weak, and almost unable to function. That was the last straw. We began looking for a different clinic. And then we found UNC Fertility. The third clinic, in our case, was the charm. From the time we walked through the doors, everything was different. The tone of the place is hopeful, positive, and kind. And when we sat down with Dr. Fritz, the differences were astonishing. He'd actually read the reams of medical records we'd had sent over prior to the appointment, instead of skimming them while we sat there like every other doctor seems to do. He asked specific questions about our histories, about our medical conditions that didn't directly affect our fertility, but could affect our future children. He explained to us why the treatments we'd had before had done little--or nothing--to increase our chances of conception. And then together, we came up with a plan of attack. We were in his corner office for that first appointment, with him, for at least forty-five minutes. Not once did he rush us or make us feel like he had a schedule to keep. It was as if the only thing he wanted was to help us achieve our goal--to become a family. I'm tearing up now remembering it, because it is that special to us. Through UNC Fertility's incredible ATTAIN program, we finally were able to take the IVF gamble. It felt much safer than the one-and-done payment cycles that most clinics offer, because we had the security that even if our first attempt failed, we'd have more FET and fresh cycles to try. Through the IVF process, we were constantly supported by the UNC staff. There was a nurse that was MY nurse. Wendy would email me to check on me, I could send her questions, call her if I was unsure of something. She was my contact, my safety net, and I swear she's earned her angel wings. Dr. Fritz oversaw everything that happened during our cycle, even though we did see other physicians in the practice, all of whom were kind, knowledgeable, and caring. And then we got the phone call from Dr. Fritz, only a few hours after our HCG blood draw. "How are you?" "I'm nervous," I said, my voice shaking. "How are you?" "I'm wonderful, because it is my great pleasure to tell you that you are pregnant, young lady." Dr. Fritz performed our first ultrasound a few weeks later, and his grin when he saw our twins on the screen was as wide as my husband's. "Graduating" to the OB clinic was so very bittersweet. I can honestly say that if Dr. Fritz and his staff would deliver the babies they helped us create, I'd still be there! He, and Wendy, and the front desk staff, and the other nurses and doctors all were such an important part of our lives, and we will never be able to express our gratitude enough. We heartily recommend UNC Fertility, and especially Dr. Fritz, to anyone in the area needing diagnostic testing or infertility treatment. There are other options in the area, but none of them could be any more caring, knowledgeable, or kind than this practice. With all our gratitude, Gina and Scotty Lamm (and the twins) read more

Other reviewers are right. Billing here is a sham. I was told by the specific financial counselor that all my diagnostics, tests, etc. would be fully covered by my insurance at 100% after my office copay. 2 days later I'm hit with a $600 bill for a genetic test that I didn't even want but agreed to b/c I was told again by the doctor that insurance covers it. Total BS. read more

Our Gynecologist have suggested here to take up few tests. The receptionist Erica was so good and kind. Everything went fine when we took tests. But we have moved from NC to Atlanta suddenly and so we were not able to get the medical records while moving. After moving to Atlanta it took several calls to get those medical records. Initially a lady have told that she can send the medical records immediately after receiving the Authorization for releasing medical records. But i didnt receive after 2 days even. So i called again and another person have picked and was so rude and told me that they cannot send it just like that as they are busy with some work. I told her to transfer to the person who spoke to me first. but she refused and didnt even cared of what im saying. She asked me to be on line and within few seconds she disconnected the call. I called again and she replied so rudely as "U just called me and i told u that it will take a week's time to send the records". I dont understand onething. We went for just a test and we paid for it. Then why the hell they r so rude with us to send our medical records. Felt so bad.. Atlast got my medical records after 1 week. read more

Dr. Fritz and the entire staff at UNC Fertility are amazing! The facility is gorgeous. The providers and nurses are compassionate, understanding, straight forward and professional. I had the best experience at this clinic and would recommend it to anyone. IVF is an extremely isolating and emotional experience, but I never felt alone during the journey and I know that the staff here truly care for their patients. Special shout out to my amazing nurse, Wendy. She goes above and beyond and cares so much for her patients. I can't recommend this facility more. Also, I am just about to enter my 2nd trimester, so I am so thankful. read more

Poor Service, Extreme Negligence, and Third World Care with a First World Veneer. This clinic is a living nightmare. My wife suffered ovarian hyperstimulation syndrome after having her eggs harvested at this clinic, and it was entirely attributable to the clinic's negligence - she NEVER received the medication to halt the stimulation, hence the hyperstimulation, as well as having been stimulated over a week longer than the normal time. (She gained over ten pounds of fluid weight in her stomach as a result of the hyperstimulation, which then had to be drained by the use of a delicate procedure which we were also billed for.) More on this... After a few days of the eggs being harvested my wife began to notice the weight gain and her stomach being so full she could barely eat. We informed the clinic of what was happening and they promptly saw us. Unfortunately, after seeing a Doctor at the clinic she told us that she believed it was simple constipation, and not ovarian hyperstimulation - because hyperstimulation is so rare (but probably not that rare when the medication to halt the stimulation is never received by the patient). My wife proceeded to take numerous laxatives daily for the next week but the weight only grew and grew. Finally it got so bad we took her to the ER, and they performed a CT scan in which all the fluid in her stomach was documented. The Doctors at the hospital then diagnosed the hyperstimulation, and informed the clinic of the diagnosis. The clinic now had its back against the wall, and had to do something about it. The clinic drained the fluid - even though my wife overheard them say that they were utterly unprepared to do the procedure - over the span of a few visits, and they openly admitted it was their negligence that caused this to happen. Having heard them concede fault I assumed I would not get billed for the procedures to correct their error, but I was wrong. But wait, there is much more... Obviously with this level of extreme negligence the Doctors at the ER actually implied when they saw my wife, and had heard what had happened that we should sue the clinic. I contacted several law firms, but unfortunately medical malpractice in North Carolina is ostensibly very difficult, and unless my wife had been seriously injured without chance of recovery there was basically no case. Also, we were told the cost of egg storage initially would be closer to $300 a year, not the $500 we are getting charged. (A further lie we were told was that the first year of the storage would be covered in the $4,000 initial payment we made to have the eggs harvested.) The entire reason why my wife and I had the eggs harvested to begin with is that she has to undergo chemotherapy for a type of brain cancer, and there is the possiblity of the chemo harming her eggs. However after our experiences with this clinic we truly questioned whether we would have been better off not ever having set foot there. Please learn from our experience, and choose your fertility clinic wisely. read more

I totally agree with the other reviewers who wrote about billing at this facility. It is a total sham. The financial counselor told us that our insurance will cover the diagnostic and ultrasound services and we only have to pay the copay and deductibles, if applicable. After 3 months we ended up paying $1900 for all the lab services and ultrasounds. The sad part is they don't offer any discounts for paying cash and we have to pay the total charge. Normally insurance companies pay $3 for the blood draw for lab tests though UNC charges $30. When the insurance companies do not pay anything, UNC expects the patients to pay $30. It looks like patients are not the primary customers of UNC but insurance companies. They should change their financial counselor. Also, their charges are very expensive compared to Duke Fertility Clinic. read more

I began seeing the doctors at UNC Fertility for fertility preservation after finding out that I'd need chemo to treat breast cancer. At such a stressful and scary time, the staff and doctors at UNC Fertility made such a positive impact on my treatments and procedures. I so appreciate their kindness, open communication, and knowledge. I did see a few different doctors within my time there and all were very professional and seemed to have a genuine concern for my care. However, my greatest appreciation lies with the staff, Kimberly Briley in particular. Anytime I had a concern or question, I emailed or called Kim and always received a prompt and helpful response. I cannot say enough for the awesome experiences I've had with the staff and doctors at UNC Fertility. read more

My experience was awful. I saw Dr. Mersereau and she was very good, but the billing part was an absolute nightmare. I was told before the appointment that I had no fertility insurance coverage, therefore when I went in for my appointment, I paid in full the money that they asked me for. Seven months later, I received a phone call from a very unpleasant woman named Melanie Walker telling me that a refund check had been returned to them in the mail. I have lived at the same address for years, so I'm not sure how it got returned to them, but when I asked her to explain why I was getting a refund when there was no insurance involved, she was hateful to me. She told me it wasn't her job to explain that, she was just the messenger. After that I was referred to Ashley Forest in billing and she was far worse that Melonie Walker. She flat out refused to explain or answer any questions about the refund. Ultimately, after being persistent and repeatedly contacting the office manager, Jim LaJolie, UNC Fertility issued a full refund 9 months after the appointment. As it turns out, they got paid by me and my insurance company. They billed me over a hundred dollars more than they billed my insurance company and they were absolutely unable to explain why the rate was different for the same appointment. There was also some confusion with an ultrasound. They forgot to submit the bill for the ultrasound to the insurance company - so they took the extra money that they collected from me to cover it, but then ended up deciding to refund the money after I kept asked questions. Overall, I would strongly recommend staying away from this practice, I question how ethical they are. read more