My sinusitis flared up again four days ago, so I went to Duke Urgent Care. They refused to prescribe antibiotics, citing the "10-day rule" for colds. However, my case is actually an acute exacerbation (sudden worsening) of chronic sinusitis--a condition I've had for over a decade. It occasionally flares up severely. When it gets this bad, antibiotics are the only way to bring it under control; I know my own body best, and I can tell that's what I need. My current symptoms include a temperature of 99.8°F, coughing, nasal congestion, facial swelling, and pain in both my head and face--it has clearly gotten worse since this morning. My husband and I are debating whether to go to the ER now or wait and visit urgent care tomorrow. I won't be going back to that clinic again; it was a complete waste of time. read more

Did not receive patient-centered care. I went in for a boring sinus, breathing, coughing issue. I couldn't sleep at night because of the coughing. The office staff and the nurses were lovely. I had a male nurse practitioner who pretty much dismissed me. He said it was unlikely that I had a sinus infection but he did give me an antibiotic. On the flip side, the spouse went later that day, had a different doc, who understood the problems with coughing ALL THE TIME, and prescribed two medications just for coughing, as well as a third for who knows what. I felt dismissed. And very sick. Is it because the spouse was male? had a different doc? Who knows. read more

after getting an appointment I still waited an hour to be seen. before the provider even assessed me I was told things I can do at home to help, and since he hadn't looked at more then my eyes over my mask I'm not entirely sure how he knew what i should do at home. after I said as much he said he hadn't gotten to that part of the visit yet that I was skipping ahead..... really?? And then said he already knew it was viral and I'd just have to treat symptoms but he could give me a work excuse. And I for one would rather have help getting better so I can work then just be given an excuse not to. He did finish my assignment and gave me a test but only at my urging. read more

My daughter came in with her father/my husband this afternoon for anaphylaxis. The team did an amazing job of triaging her as well as treating her. The front desk responded appropriately to the emergency and called for additional support/staff. The nurse got her to a room quickly, and the PA was on her with meds in a matter of minutes. Due to this, she's recovering well. As parents of kids with food allergies, we try to be vigilant and prepared, but sometimes things happen when you aren't prepared. This is the most scary of times. Thank you all for being prepared and for assisting us in our "scary" time. Courtney read more

I'm not sure why this place has low stars. First off, they are LITERALLY saving lives here. Pretty sure why I was back in a room with my 10 year old daughter who needed stitches and with a small fractured growth plate...a ZERO life altering situation let me be clear, a HEART ATTACK patient and SEVERELY sick INFANT came into the waiting room according to my sister who was there. I'm assuming all hands were on deck for these two priority cases. All this and they STILL managed to give us superior care in apparent busy, stressful situations. Not only that, but it was all delivered and handled in a crazy timely fashion as if completely unruffled to these other . From the front desk personnel. Shoutout. A gem. Can't wait to see him in San Diego. This man was lovely from start to finish. Our nurse or PA or, forgive me I didn't see the credentials on her coat. I thought a doctor, she was so great and professional start to finish. Then the first intake nurse administering the vitals, great. The X-ray tech, great. The person who fitted my daughters boot, chefs kiss. This was THE BEST urgent care experience I have ever had. I live in San Diego and we were here on vacation. I live in an area of Southern California with world renowned healthcare. ...mehhhh....Durham just kicked it's ass! I was so amazed at the care and thoroughness and professionalism of this place. Wow. Please come here if you get into a medical pickle. I had a wonderful experience in a stressful situation. I can't say thank you enough. read more

Duke Urgent Care South - Boot due to broken foot plate Underneath that is a pretty gnarly chunk that needed sutures. - Urgent Care Near Me - Durham, North Carolina

Great experience, from the front desk, to the nurses, to the physician. And we went on a holiday. It was so refreshing after a terrible experience in the ED at cone health to come to a place where staff were compassionate and efficient. read more

I came in because I was taking antibiotics for a UTI and was still having pain. I had to wait to speak to the receptionist, but I had an appointment, so my wait to be called back wasn't very long. I met with the nurse who took down all of my info and had me leave a urine sample, then waited for the doctor. A PA met with me for maybe 5-10 minutes, told me I did not have a UTI, wrote me a prescription for azo, and gave me the name of a nearby doctor since I am new to the area and do not have a primary care doctor. If that were the end of the experience, I would have gladly left 5 stars. Everyone was friendly enough. HOWEVER, I get my bill a few weeks later and am so irritated. They charged me (after insurance) nearly $300 to essentially tell me I was fine and send me on my way. My husband and I then did some research and, apparently, Duke has a habit of charging well above the average cost for similar services in the area. They were not willing to negotiate the bill, either. I cancelled the upcoming appointment I had with a doctor in the Duke network (who, by the way, took over a month to get me in) and found another doctor (rated just as highly) who charges average to below cost for his services and was able to get me in within a week. Lesson learned. read more

I rate them as worse than the default "not good." Under covid19 "pandemic" this clinic fails to follow NC Executive Orders 180,176,169 by utter failure to honor exemptions from face covering mandates as laid out in EO 169. Dr actually admitted(livestream) if you bring him a doctors note, you'll be excluded from their policy dictates, but this is incorrect and not allowed, per NC Gov Coopers Orders. I understand their claim that they're concerned about patients, but I seemed to be the only one in sight, meanwhile there were about 30 employees sitting around nurses station not socially distancing. Rules for thee, not for me. read more

I have been sitting in a room for the last 35 mins. I made an appt online for 10:20. They called me in right away and here I sit. There is no air back here. It's like 90 degrees outside. I'm sweating have a headache and a lot of pain in my back waiting. This is awful!! The nurse said oh he will be right in. Not at all. Something has to be done about this. Or they shouldn't have the option online to make appointments. read more

This place has a convenient location and fast check in on a Saturday morning BUT my son and I are waiting and hour and counting for the doctor to arrive! All we need is an Rx refill. They told us that the doctor is behind but when we arrived there were NO patients in the waiting room. So I am wondering why it is taking sooooo long for us just to see the physician! Duke really needs to evaluate wait times at this clinic because this is atrocious! read more

Duke Urgent Care South - There is absolutely nothing "URGENT" about the care in this place! 1.5 hour wait and counting!!! - Urgent Care Near Me - Durham, North Carolina

I am utterly disappointed with the facility here. I called them in the first thing in the morning (9am), telling them why I needed to come in and if they had the proper equipment to check me out, and they did not suggest that another duke facility might be better for me. Instead they just let me come in and then after my visit said, had you gone to the other facility before 1:30pm, you could have seen a specialist for your particular issue. (By the way in the end they did refer me to go to a specialist too, which is what is more frustrating). I had to go see a specialist on a business day, 2 days after I saw them on the weekend. So I ended up paying two co-pays. The other thing that I had a problem with was that they had a PA available to see on the weekend and called him a doctor over the phone when I was talking to them and even when I went to check in. Actually they referred to him as a doctor the entire time I was there too. I wish they would say, the PA will see you shortly rather than the doctor will see you shortly, the doctor will be in the room in a few etc. That is just misleading information. read more

Well I have a terrible head cold infection. It was a Sunday evening. I only waited five minutes in the waiting room. I was seen within 30 minutes. My Scripts were sent electronically to A nearby drug store. The personnel were friendly, compassionate and looked after my well being with smiles. The front desk was quick and efficient. They quickly determined and registered all my info. The facilities were very clean with nice furniture. The NP did not waste any time and competently treated and cared for me. A great after hours Urgent Care Facilty Thanks read more

Did not listen. I'm a very informed patient and I work with the FDA and do a lot of research. Even though the PA - Rachael - was concerned enough with my cough to do a chest X-ray (I told her it wasn't pneumonia), and even though I'm in horrible pain from coughing and haven't slept more than 8 hours total this week, nothing new was prescribed. I have a headache so bad I probably shouldn't have driven but she would not even give me what I'm normally given for headaches (a shot of an NSAID, which would have gotten rid of my head pain and helped my severe lung inflammation). The PA REALLY talked down to me so I believe she thought I was stupid, possibly because of weight discrimination. I won't be returning here. read more

I came to this clinic because I had a sore throat and was concerned I could have the flu or strep throat. I was seen by Sage a PA who was very thorough and explained what she thought was a respiratory infection based on my symptoms. She tested me for flu and strep and provided a few recommendations. The staff was very friendly and I would recommend this place if you have an minor health concern. read more

Great front desk service- very friendly. Nurse makes you feel comfortable, friendly. Doctor was a straight talker, honest. I went in because I thought I had the flu & i asked if I should get tamiflu but doctor said no & wasn't open to prescribing it unless I really needed it; which I appreciated his integrity given how many doctors out there push pills. Would definitely go back as it seems like a place I would trust! read more

Duke urgent cares suck. I am a medical provider and it's an unfortunate fact that Duke doesn't put a lot of money (and consequently good staff) in urgent care. Duke south urgent care is better than dying in the gutter. Barely. I have been prescribed dangerous antibiotics that were entirely inappropriate and will only go if I can't get to the Emergency Room due to snow. Even then I may consider dying in the gutter... read more

Dr. Bird and the nurse Sharree were absolutely amazing. They made me feel so comfortable. I would hands down recommend this urgent care facility. Hardly any wait (although I would have waited if I had to!), super friendly staff, answered all of my questions and I left feeling so much better!! read more

Had to go here last week. The service was outstanding. The staff was incredibly patient with me. It took me 10 minutes to find my insurance information and the woman never acted like I was an inconvenience, even when other people were standing behind me. I waited maybe 5 minutes before I went back. The doc was thorough and professional and made me feel comfortable being there. I felt really taken care of. read more

This is the worst urgent care I have ever attended the monitor displays an inaccurate wait time. I asked the front desk if it was addressed by acuity or order of check-in no one knew the answer. We have waited for over 3 hrs and not seen yet other than vitals. Urgent care should be easier than the emergency room as far as wait however we will take our chances next time at a different urgent care or the emergency room. I will also make sure we complete the patient satisfaction survey. read more

I would give this Urgent Care a 5 except that the wait was about 2 hours, which was truly reasonable in this flu season on 2/3/19. I was traveling from VA to Florida and got my first ever case of pinkeye, not an emergency but needed a cure, so was referred here by friends who are medical. I was welcomed in and registered in by Roderick who made me feel good about coming, and waited to be called by the Medical Assistant Robin who was able to find my allergies and meds through some kind of info sharing between Electronic Records in VA and NC, very cool. She took my vital signs and made me aware of the 2 hour wait, offered me water and asked me to let her know if anything changed. In a little less than 2 hours I was out of there after being seen by a very competent Nurse Practitioner named JoAnn Liu, who also reassured me I did not need antibiotics for a reactive cough, even though I was planning to visit a transplant patient. Ms Liu came back with the plan and went over all the discharge instructions with me personally and was super professional and a great listener. I am actually a nurse and was very happy with the care provided to me at Duke Urgent Care on Fayetteville Road. I also noticed plenty of masks all over for patients to use protectively. I also appreciated that she sent my prescription electronically to a nearby Walgreens of my choice. Thank you all, and my eyes are all better now. read more

Last week I attempted to be seen at this location and had the worst experience I've ever had at an urgent care. I called on my way over to see if my insurance would be accepted at their location (because I have an odd out of state plan) and the rude woman at the front desk named Charmaine kept repeating herself in saying "you need to call your insurance". Although I explained that I already had and that they told me that a certain provider at this location should take my insurance, she continued to repeat herself while also adding that Duke's policy permits her from disclosing the names of providers at their facilities. I asked to speak to a manager because it was clear that she had no intentions of trying to assist me, and she said that there was no longer one on duty. She then rudely raised her voice and told me that she needed to put me on hold because there were other patients that she needed to assist and I was taking up her time. If I wasn't having a minor emergency, I would have tried calling other providers on the list, but it was late and I really wanted to see a doctor. I stay on hold for the remainder of my 3 minute drive, walk in to the clinic with the phone still on hold, and Charmaine is sitting at her desk looking down doing nothing (possibly on her cell phone but I couldn't see fully over the counter) and there is ONE patient sitting in the waiting room. She asks me how she can help me and I tell her that i am the patient that is on hold right now. Her response..."Oh." I ask, "Were you going to get back on the phone and finish trying to help me or no?" and she replies, "I was going to tell someone from the back to handle it." My next question...When?? Of course she has no response other than to shrug her shoulders with this rude smirk on her face, so now I demand to speak to someone else. She calls someone from the back, they come out and try to help me, and Charmaine is harshly staring at me and my boyfriend. My boyfriend asks her why she's looking at him like that and she replies with "I'll look wherever I want to look". Clearly her goal at this point was to add fuel to the fire and make a bad situation worse. My boyfriend mumbles that she is a miserable person and she jumps up from her chair yelling "Bitch, please!". Now I'm furious because I'm trying to talk to this nurse and possibly see a doctor and she's now screaming obscenities over my conversation. She's yelling in the office, "he called me a pig!". Now I'm yelling, saying that he absolutely said no such thing, confirming that he called her miserable, and questioning why she thinks it is okay to call him a bitch!? Security then has the audacity to tell me to calm down. I tried calling the supervisor for three days..a Friday, Monday, and Tuesday, leaving a message each time. Finally I just made a report to the Duke patient care advocate line, and then miraculously the supervisor calls me back an hour after I hang up with them. He starts off the conversation by saying that he heard my story, and is sorry that that happened, but he's curious as to what he can do to help me. I explain that I just wanted to let him know about the disgusting display that took place at the location that he supervises. In short, he tells me that there are two sides to every story, our stories are both completely different, and he has to back up his employee. I stated that I cannot be the only person to ever complain about Charmaine and he replied that I in fact was the first, and that this whole story is completely out of character for her. If you read through reviews on other apps, majority of them mention how rude the front desk staff are. He probably has never heard any complaints because he doesn't know how to answer his phone unless corporate calls him first and mandates him to respond to the upset customers. Don't waste your time...go to a facility that actually cares about their patients. read more

Took my son for stitches. It was his first stitches and he was very nervous. The nurses and doctors were very kind and patient , they made both of us fell better . They also took out the stitches a week later for no extra cost. read more

Poor customer care! If it's URGENT go to the emergency room! Came in at 930 with pink eye in both eyes pus running and sever headache. Waited 1:15 for vitals and currently waiting to be seen by a doctor. Only 3 people in lobby when I arrived. 5 more came once I came from vitals. ALL have been seen treated and left. But still I'm here! I'm doing a great job of spreading my virus all over the waiting room. Enjoy. read more

I had a visit at the Duke Urgent Care South today. Worst deal T physical ever. I was charged $118 had a great blood sugar reading, no A1C test, but I was denied a card for a year because I previously had Diabetes Type 2. I was saying by Sabine M Maas MD. Are considered a medical doctor to be incompetent and full of you know what. I will never go back to this Dreadful place. read more

My son woke up with a fever at 6:45am and I was able to get a quick appt here by 7:15am. The service was fast, the staff was kind, and my son had a great visit with Dr. Kouros Farro. Just had an ear infection. read more

I visited this location for the second time today. I decided to go a few miles out of my way because I had such a good experience last time. I walked in and there were quite a few more people in the waiting room this time around and I figured I would be waiting much longer than I had the previous time, but I was in the waiting room less than 10 minutes, and saw a doctor in less than 20--even though they told me when I walked in that it was 45 minutes to see a doctor. I'm all for the under-promise-over-deliver technique, because I certainly left satisfied and in less time than I've ever waited at any of my primary care providers. Everyone was very nice from the front desk staff to the nurse to the doctor. I will most certainly continue to bring my business here. read more

We came here Easter Sunday. We were suspect my husband had strep. PA Jennifer Connell had the best side manner. Collaborative conversation about options. Didn't make us feel rushed. They were timely. Che k in staff and nurse were friendly too. read more

I will not be returning to this practice. An hour and 45 mins in the waiting room. Unfriendly staff. I am super sick and sitting through this experience made me feel even worse. read more

My 13 year old son sliced his finger pretty badly at around 7:30pm. He has a bleeding disorder, so we take these things pretty seriously. We cleaned and applied pressure and things were under control, but we determined that he may need some stitches. Called this Urgent Care to let them know we were on the way and may get there right at 8:00pm (closing time). Arrived at 7:59pm (by my iPhone). Doors were locked. The icing on the cake was the young man on the other side of the door exclaiming quite callously, "We're closed!" I understand rules . . . but when a company or an individual decides to get into the urgent care business, some flexibility may be required. I am appalled at our treatment - or lack thereof - this evening. Will be following up with the Duke Patients' Advocate Office tomorrow morning. read more

This was the worst medical experience that I have had, and likely the reason most people self-diagnose to stay away from hospitals and clinics like these. Late into July this year, I came across a nasty sty. Fearing a more severe infection, I sought out local clinics in which I could travel to fairly safely. I was uninsured at the time, but knowing that I at least had a sty, I expected a reasonable fee for the visit. Arriving at 11am to a full lobby, I signed in and politely noted that I would be just outside on the phone with my parents. I also noted my phone number and asked to be called should I miss my name called out by a nurse. The current wait time then was less than one hour. One hour after sign in, I noticed that no one had contacted me. I returned to the interior of the clinic to find that my information had been crossed out. There was no call attempt, and several employees were in the reception area planning lunch for the day. They simply put me back in the queue to wait again. Ninety minutes in, a nurse brought me to an information gathering room, where she filled out the standard useless information. I was escorted to an examination room where I was left unattended for an additional 35 minutes. Just as I was preparing to give up and leave, a nurse came into the room and asked if I was still waiting for someone. She then closed the door, and I overheard her speaking about the doctors and nurses forgetting I was in the room. About 5 minutes later a nurse came into the examination room with a hefty looking eye treatment kit, only to leave for another 5 minutes. Not even 10 minutes after her return, my examination was completed, having used only one glove and no additional equipment. The examination took all of 3 minutes to complete, with the additional time spent waiting for the nurse to gather take home information on the sty. Returning to the lobby, I found my account to be used for payment missing the appropriate funds. I had to contact my virtual bank to handle the fund transfer, and this process cost me an additional 30 minutes. Approaching three hours at the clinic, it was time to go to reception and pay. The receptionist then informed me that the nurse had not processed my paperwork, and that I would have to wait, yet again, for an additional 15 minutes. Three and a half hours into my visit, for a 5 minute consult, resulted in a $298 bill. My instructions were to grab some over the counter ointments, all of which I had already purchased, and wait about a week for the sty to drain itself. This visit was necessary, but the agony of waiting such a long time and the $300 hole in my wallet was not, given the service provided. I am going to dispute these charges, as they are unreasonable and do not justify the services provided to me. read more

Just a piece of advice to all, I would not suggest any of the duke urgent care facilities unless you have something very minor. Anything that is more significant than that either go to another urgent care or to an ED. They tend to make several attempts to coerce you into saying you have chest pain or breathing problems, and more often than none you are referred to an ED anyway but not in the same way you just got there but they literally call 911 for someone else to come get you and take you. I have had this happen to family of mine on more than one occasion and am not impressed. read more

Cannot say enough positive things about my first experience here. The staff that checked me in were funny, friendly and fast. I was in the waiting area for less than 5 minutes then brought to have vitals done which only took a few minutes. I saw a doctor within 10 minutes after that. The doctor I saw was thorough, friendly and put me at ease. The facility was neat and clean. read more

I am a registered nurse here on a travel assignment. I developed a sinus infection with bad headaches. I tried seeing some urgent care in Chapel Hill. They refused to see me, since I had no insurance card. I did have all my numbers. Duke Urgent Care South was happy to see me. I was treated very nicely by the receptionist, nurse and Dr. Reddy. They all were so efficient, professional and kind. I was in and out in 30 minutes. I would recommend them to anyone. I thank them all! read more

I just moved to NC a couple of weeks ago from the DC metro area and came down with a sinus infection. I was blown away by this urgent care! It's affiliated with Duke so they took an incredibly detailed medical history, which they told me would be accessible to a Duke affiliated offices and the hospital. They update you on the wait time while your waiting (was an hour, then dropped to 30min not long after I arrived.) I honestly only waited about 5min before being taken back by a nurse and only about 10min to see the PA once I was in a room. He was friendly and knowledgable and listened to me. He listened to my lungs (since I have asthma) and after checking me out said I did have a sinus infection. He stepped out for a moment and came back with my paperwork and told me they'd already sent my script to my CVS of choice. I am blown away! :) I will def be using this Urgent Care again if I can't get into my regular doc. read more