Terrible customer experience from manager Tara. The person originally assisting an online return was ready to process our return - it had shown up on POS and he was putting it through to the credit card machine when my husband mentioned he might have paid with PayPal. The person then said he could only get credit if purchased with PayPal. I asked as customer courtesy if they could process it back on a credit card or to PayPal account since that wasn't outlined on the receipt and we didn't want credit. He said he needed Manager approval. Enter Tara who said the system wouldn't allow it. I kindly told her that I was familiar with these systems and it could be done at her discretion. She said it could not. I said that the system would allow, but if it was against policy I understand - but that the issue was with policy, not with system ability. She continued to argue that she was a manager for a long time and that I was wrong. Anyone who's ever worked in retail would know this to be incorrect. She was not only rude, but untruthful, and continuously argumentative and going on saying there are "talks to change the systems" and attempting to educate us on processing. Overall a disgusting experience. Tara needs some coaching on how to respond regarding policies vs technology, and additionally needs coaching in client courtesy and experience. read more