The worst bank there is... Juan Hernandez is a fraudster... he constantly demands money from me so…read moreI can access my account... and when I pay, he denies me access to it. The account there holds €800,000...His statement is that if no one moves the account, one assumes the person is dead.So that he can collect the money...I have that in writing from him...

Awful customer service! Do not bank here!! My Dad had a medical emergency and now is in a…read moreconstant care facility. I have a POA (Power of Attorney) and for over a month I have no one return any of my calls or emails. Now, today they tell me their lawyers will not except my POA and give me no explanation as to why? I have used that same POA to gain access to my dad's accounts at Chase and Bank America. Meanwhile, my dad's medical bills are piling up! When I asked Kevin the Branch Manager to ask their attorney's to be more specific as to why they won't accept it, his response was "I am not an attorney" and literally hung up on me!! No help at all to try and figure out what I need to do on my end to get them what they need. Again, Chase and Bank of America accepted the SAME POA within 4 days!!! Do yourself a favor and DO NOT Bank here! Terrible customer service!!

Chase Bank is great. No complaints! They are very helpful and always willing to discuss options…read more Everyone is very friendly. It's clean in here too so you don't need a mask.

I've done my personal banking at this location for over 2 decades. Everyone there is very…read moreknowledgeable and professional but Esther Aguilar is beyond exceptional. It's people like Esther who's so customer service oriented that enhance the experience that you can't get in many places. She raises the bar!

Worst branch ever. I went there for a service that I was told over the phone by Bank of America…read morethat can be done by anyone at the office. The branch was busy, I was told to wait only to be told again without asking me what I needed that I must make an appointment. The manager did not even ask what I needed. Only one teller when the lune was going out the door. The kind of disrespect this company has for its customers time is unbelievable. Terrible to deal with.

Worst customer service. Janet M. Hernandez the "branch manager" shows a lack of professional…read moreknowledge. Her staff made a huge mistake. She gives no comfort to the customers and no apology. She didn't check our other BOA accounts and didn't realize we are one of BOA BIG customers for both personal and company accounts. We never had such a bad experience with a branch manager in our city, Irvine. If she has the lack of right to correct the problems, that is okay. Explain in better way. Talking super fast when there is no need to rush. Bad attitude. Cold face. Ridiculously, value customers didn't get seats for 10 minutes of communication. Yep. The environments of SJC BOA is pretty poor. No suite seat.

THIS BRANCH KNOCKS IT OUT OF THE PARK AND HERE'S WHY: As a…read morenearly 30 Year Member, i have seen businesses slip, particularly in customer service. This Amazing SJC branch is the exception. * Starting when you walk in the door, Nicole, Manager, and her team, authentically greets you with not only a hello but a sincere question about how your day is going.. no matter how busy she is.. she transcends her interest and value to you immediately evoking trust, Integrety, friendliness & professionalism. * All the tellers mirror that same gratitude and helpfulness as they assist you! Always informing on promotions and new ideas for you. * No laziness here-- everyone is busy but always looking to save the members time..like coming to the line and inviting them to their office for faster service. * The tellers have new orange and red envelopes to honor Chinese New Year... Who knew?? So lovely-- * Of all the branches i visit-- I nominate This Branch As The Number One Best! * Fantastic team all working together like a clock with gears -- Keeping perfect unison & Symmetry For the Best Service of Members like you and me. Thank You Team--Phenomenal Job And today Nicole gave me a darling canvas bag with a small zippered money bag... I have not felt this special at a bank in many many years! With times getter tougher this branch is only getting better!!

Jorge, on Wednesday, September 10 in the morning, helped my husband with financial advice for a car…read moreloan as well as aiding him with the paperwork to become a member of Schools First at which I've been a member for most of my adult life!! Jorge was personable, professional and a pleasure to work with for my husband and me!!

This location is fine in terms of ATM convenience. I've never actually been into the branch because…read morewho really goes into a branch these days? There are ATMs lined up outside the front door; however, they are awkward to get to if you are on foot. You cannot enter through the gate that is located nearest the light... you have to walk around the building. It's really kind of a weird design. Why put a gate in -- that looks like it could open -- that leads to the shopping center so people can actually get there?! Seems really pointless. ATMs take card or mobile devices. I could see the parking lot getting a little crowded at peak times. 2024: 91/100

I am at Bank of America located in San Juan Capistrano, a long line with one teller. Why do I bank…read morehere? It's not acceptable to treat the customers do poorly.

THIS BRANCH KNOCKS IT OUT OF THE PARK AND HERE'S WHY: As a…read morenearly 30 Year Member, i have seen businesses slip, particularly in customer service. This Amazing SJC branch is the exception. * Starting when you walk in the door, Nicole, Manager, and her team, authentically greets you with not only a hello but a sincere question about how your day is going.. no matter how busy she is.. she transcends her interest and value to you immediately evoking trust, Integrety, friendliness & professionalism. * All the tellers mirror that same gratitude and helpfulness as they assist you! Always informing on promotions and new ideas for you. * No laziness here-- everyone is busy but always looking to save the members time..like coming to the line and inviting them to their office for faster service. * The tellers have new orange and red envelopes to honor Chinese New Year... Who knew?? So lovely-- * Of all the branches i visit-- I nominate This Branch As The Number One Best! * Fantastic team all working together like a clock with gears -- Keeping perfect unison & Symmetry For the Best Service of Members like you and me. Thank You Team--Phenomenal Job... And today Nicole gave me a darling canvas bag with a small zippered money bag... I have not felt this special at a bank in many many years! With times getter tougher this branch is only getting better!!

I am a very happy Schools First member!!! I have had problems getting an annuity payment sent to me…read moredue to not having the correct name on the trust as the annuity. I have had various Schools First personnel look at my accounts and they moved the needle a bit but the second time tried to untangle this trust mess I lucked out and got Jorge!!! Jorge made multiple calls and conferenced with colleagues and really got the ball moving! Thanks to Jorges hard work I will finally get the money into the correct account. Thanks Schools First for hiring Jorge!!!! Diane Jasniy

I got here just in the nick of time before they closed at 5 PM. It's now 4:44 PM and the line is…read moresuper long. I should just use the ATM. They need more tellers!!

Thank you Cristyan, He was very profesional, had good…read moreattention to detail and was very helpful on setting up our new accounts and made sure we knew everything from beginning to end.

We were recommended to this branch of Citibank by a friend, and we absolutely love the branch…read moremanager, Maria, and her staff! They are all friendly, professional, efficient, and kind, and they consistently go above and beyond to make your banking experience exceptional. You're always greeted warmly as you walk in. The bank teller, Kajal, is amazing, she always greets you with a beautiful smile and ensures your transactions go smoothly. Fara is wonderful, always kind, efficient, and very helpful. Angel is also accommodating and welcoming. And once again, the branch manager, Maria, is absolutely outstanding! We couldn't be more pleased with our experience here.

Had to shut down accounts because ATM cards were hacked and checks were stolen. Bank was completely…read moreunresponsive. Did not follow up seven requests then shut accounts down.

Nathan is exceptional, very attentive very professional took care of all my needs and even got me a…read morebottle of water. I recommend the Mission Viejo branch to everybody and see Naethan.

Horrible horrible customer services as a company. I travel to the border they did not autorice my…read moretransaction I was trying to pay to the dentist so I call them. 99% of time they do not answer the phone or call back I was beyond embarrassed I had the funds and the bank did not approved the transaction I call them Multiple times they did not answer the phone and did not return my phone call is not the first time so after 20 years as a good customer I will close my account for good. You save money with fees but customer services is horrible. I want to Rate them minus ~5 stars

Objectively not the best bank for a multitude of reasons…read more Specifically this branch is awful because of the branch manager. He's rude, inflexible, and it appears his staff fears him. With regards to the bank as a whole, I don't have a personal account with them but I do have my business accounts with them due to a loan they approved us for. For a bank that collects so much in interest, while they borrowing from the Fed at 0%, they nickel and dime you for everything on business accounts. What bugs us most are the monthly account fees - these are unheard of at any other bank when you maintain a large business loan and credit line with the bank. And the next most aggravating factor is how they constantly pester you to open a credit card account when you already have loans and a credit line with them. From an operational standpoint, they're far behind other banks. For example, they don't have cash counting machines at each station, so they count by hand and it is not uncommon for the teller to make a mistake. When depositing checks, they have a $10,000 deposit limit which is unheard of at other banks for business accounts; additionally, when depositing checks, they hand enter each check while you're at the bank and when you have a large deposit it's time consuming. Other banks do not charge a monthly fee for remote check deposits, in fact, at other banks this feature is free because it saves them money on labor. Not at Comerica, they charge a hefty fee for remote check deposit, on top of a "per check" fee. stay away; I dare say that Bank of America is better than these guys, and B of A sets a pretty low bar.

Terrible! Not my bank, but my friends,…read more bank. Nothing but trouble from day one. You have to go in this bank to get anything straightened out. Nothing is accomplished on the phone with customer service. Not everyone has time to drive to the bank every time they want to check their balance!